• Oversee progress on all active implementation projects, assisting project managers. • Gather required information from the client to evaluate objectives, scope, and goals. • Create workflows documenting the solution, and manage, define, and document risks along with mitigation strategies. • Identify causes of project delay and collaborate with the Project Manager and business teams to implement workflow improvements. • Create regular summary reports of project activity, including weekly updates and long-term progress highlights. • Manage communications and relationships with clients, internal stakeholders, and external vendors. • Understand client strategy and influence stakeholders to articulate concepts, challenges, and complexities while driving best practices. • Demonstrate system features to clients, teaching them how to use their new systems for successful rollout. • Cross-collaborate with engineering, QA, and product managers to test new features and translate customer feedback into future product improvements. • Prepare and maintain internal and external product documentation, product specs, and knowledge bases.

Role Description Reporting to the Sr. Marketing Manager or Marketing Manager, the Sr. Product Manager is responsible for the overall downstream strategic product management activities including: - Strategic portfolio management - Development and execution of marketing strategies and programs to profitably grow/protect market share - Product launch excellence - Demand forecasting The incumbent is expected to work collaboratively with the Sales team to gain a deep understanding of customer needs and to develop programs to address those unmet needs. Responsibilities may include the following and other duties may be assigned: - Formulates and reviews corporate short and long-range plans, goals, and objectives for specific product or product line - Conducts competitive product analysis and market research of product consumer behavior and professional audience - Determines the profitability and viability of new products or product enhancements - Develops production and marketing strategies and tactics to ensure effective product placement relative to market opportunity - Works closely with product development for a specific product, brand, or product area over its entire life cycle - Finalizes product specifications with other functions - Provides advertising with core brand equity - Serves as technical adviser, demonstrating products and troubleshooting product issues - Responsible for reporting complaints and Adverse Drug Reactions (ADR) - Responsible for the annual marketing plan and strategic plan development - Ensures new product launch excellence - Develops deep clinical and therapy knowledge - Performs Voice of Customers (VoCs)/Ad boards - Actively participates and collaborates with the Sales team in customer engagement - Responsible for creating and updating marketing collaterals - Serves as contracts, tenders, and RFP activities marketing representative - Monitors competitive products and activities including pricing cross-reference information - Works with RA partners on regulatory submission prioritization and tracking - Plans and coordinates the development of all essential tools to ensure the Sales team is well supported for success - Supports field activities such as product upgrades, evaluations, and conversions - Responsible for key conferences, clinical education, and customer events support - Actively participates in the IBP process to continuously improve on demand forecast Qualifications - Typically an individual contributor with responsibility in a professional discipline or specialty - Delivers and/or manages projects assigned and works with other stakeholders to achieve desired results - May act as a mentor to colleagues or may direct the work of other lower-level professionals - Majority of time is spent delivering and overseeing the projects – from design to implementation Requirements - Requires advanced knowledge of job area combining breadth and depth, typically obtained through advanced education combined with experience - May have practical knowledge of project management - Requires a Baccalaureate degree (or equivalent) and a minimum of 4 years of relevant experience, or an advanced degree with a minimum of 2 years relevant experience Benefits - Competitive salary and flexible benefits package - Wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage

Role Description We are looking for a French Quality Specialist to join our team. - Monitors CSR’s performance daily, by taping, listening to, reviewing, and evaluating calls. - Provides appropriate feedback on quality of service to ensure adherence to procedures and scripts to improve the service delivered to the caller in all aspects (soft skills, product knowledge, systems skills). - Acts as a counsellor – quality expert – quality assurance reference. - Attends and participates in meetings with supervisors, Project Leaders, and client’s POC to discuss guidelines and procedures. - Reports script problems or questions to appropriate areas. - Assists client in monitoring specific programs as needed. - Communicates with supervisors on program changes, new guidelines, new calibration approach. - Makes monthly call monitoring plan and executes this plan. - Provides relevant information for Monthly Quality Reports. - Participates in calibrating sessions to ensure that scoring skills and interpretation of calls are at the same level as expected by the client. - Monitors and evaluates AI-driven customer interactions, including IVR and automated flows. - Identifies gaps, trends, and improvement opportunities in AI performance and customer experience. - Ensures AI interactions meet defined quality standards and guidelines. Qualifications - French native/C2 level - mandatory - English fluent level (C1) - Strong verbal and written communication skills - Good organization/time management skills - Ability to work with a variety of people from diverse backgrounds - Ability to make fair and consistent judgments and decisions - Ability to solve problems and offer suggestions - Ability to adhere to all organizational policies and procedures - Ability to create constructive feedback which leads to performance improvement. - Quality Assurance skills. - Excellent Customer Service skills Requirements - Ability to organize, prioritize, and multi-task. - Good soft skills - Experience of relevant training and coaching techniques is desirable - Ability to provide feedback in a positive and supportive manner even if not direct with CSRs - Able to effectively use Microsoft applications (ie: Word, Excel, PowerPoint, Project, Outlook, etc) - Must hold EU citizenship or valid work permit for Portugal Other - Availability to work from home - Expected Schedules: Monday to Friday between 9h to 18h - Experience as a Quality Specialist – Quality Auditor or Senior Quality Assurance Specialist to act as a consultant is desirable Benefits - Competitive wages - Paid professional training - Employee discounts - Private healthcare & dental insurance (after six months of employment) - Growth opportunities through various development programs - Fun and engaging company-wide initiatives, including our EverBetter wellness program - Job stability - Life-long skills and experience - Excellent work culture

Role Description This position is for a Sr IT Product Line Specialist who will serve as a technical leader on the Web/Container Services Team. This team is responsible for designing, building, and supporting container and middleware web environments to enable business applications. The position’s responsibilities will include but are not limited to Kubernetes (OpenShift & AWS/EKS) and WebLogic. Additional responsibilities may include evaluation, acquisition, installation, integration testing, upgrading components and performance monitoring. - Projects (or assists in projecting) software and hardware requirements. - Plans, designs, installs and supports technology platforms or product lines. - Facilitates technical and business planning for upgrades. - Provides technical guidance relating to the operating system to members of the IT staff. - Exhibits deep expertise in a standard technology platform or product line. - Has life cycle responsibility for platform or product line. - Coordinates the activities of upgrades or replacements with the other sections in the IT function. - Prepares activity and progress reports regarding the activities of the platform or product line. - Keeps abreast of new hardware and software developments, evaluates alternative approaches, and recommends new software or modifications which enhance operations and reliability. Qualifications - Bachelors degree in Computer Science - Minimum 6 years related work experience - In lieu of Bachelors degree(s) AND 6 year(s) related work experience listed above, High School/GED AND 8 year(s) related work experience Requirements - Previous Duke Energy experience - Experience with Kubernetes Container platforms - Understanding packaging of applications for Kubernetes - Experience supporting Java applications in Oracle WebLogic - Working knowledge of scripting languages: WLST, Python, BASH, and others - Experience with Puppet for configuration management - Understanding of Kubernetes pods, deployments, services, namespaces, & daemonsets - Understanding Helm charts and Yaml files - Understand basic networking for applications that are running in Kubernetes - Understanding of debugging and logging of Kubernetes applications - Understanding of kubectl commands - Understanding of container security with modernization of applications - Understanding of Integrated build and CI/CD tools for secure DevOps practices - Understanding of Container content scanners and vulnerability management tools - Understanding of External vaults and key management solutions - Understanding of DevOPS tools, container orchestration lifecycle, and CI/CD automated pipeline Additional Preferred Qualifications - Ability to resolve complex issues with little management oversight - Ability to research independently, multi-task, and meet deadlines under tight timeframes. - Demonstrated ability to build working relationships with different levels within the organization. - Ability to work effectively in a work plan driven/team environment. - Recognizes appropriate times to raise issues and provide status updates - Ability to effectively prioritize activities and focus team efforts based-on priority - Strong interpersonal skills (listening, conflict management, approachability, negotiations, etc). - Excellent communication skills (verbal and written) - Works independently with very little direct supervision or review - Ability to present information on technically complex subjects in an understandable manner in both oral and written form to senior management and any other necessary audience - Displays maturity in approach and ability to effectively handle stress and frustration - Demonstrates the ability to absorb change and continue with positive results Working Conditions Virtual Mobility Classification - Work will be performed from a remote location after the onboarding period. However, virtual employees should live within a reasonable commute to a Duke Energy facility. Travel Requirements - Relocation Assistance Provided (as applicable): No - Represented/Union Position: No - Visa Sponsored Position: No