Role Description The Account Director (AD) leads a client account, or set of accounts, up to £400K revenue, ensuring that they are profitable and growing. The AD takes responsibility for the delivery of quality work that meets the client’s needs, accurately addresses the brief, and ensures it is delivered on time and on budget. - Manage own team, setting priorities and managing resources. - Develop strong client relationships and lead and inspire others inside and outside the agency. - Involved with pitches for new business, approaching with both a creative and commercial mindset. - Actively seek and recommend new business opportunities. Qualifications - Thorough knowledge of all relevant codes of practice and legislation covering communication with HCPs, payers, patients, third-party groups, and the public. Requirements - Lead client accounts of up to £400K revenue, with overall responsibility for the client/agency relationship. - Take the strategic lead on client briefs and provide strategic direction from kick-off to campaign/project completion. - Lead client meetings/internal team meetings. - Push clients and the agency creatively and strategically to optimum performance. - Proactively engage with and drive clients’ annual strategy through development of annual account planning and review meetings. - Follow up on individual campaigns and projects to gain feedback and manage client satisfaction. - Ensure a working knowledge of the therapeutic landscape relevant to client accounts. - Maintain the high quality of all deliverables through appropriate accuracy and quality checks. - Ensure the profitability and growth of client accounts through accurate budgeting and monitoring of hours vs. budget. - Report key financial and team data to the agency’s senior leadership, finance, and human resources departments. - Maintain good financial processes and project management processes for the accounts led. - Identify, develop, and convert new business opportunities with existing and future clients. - Manage the work, performance, and professional development of team members. - Line management responsibility for more junior team members. - Manage external service providers as required. - Share industry experience and expertise within the agency. - Comply with Makara Health policies and procedures. - Proactively liaise with clients to identify new opportunities and drive business growth. - Involvement in new business pitches, including research, proposal development, and presentation at pitch. - Travel to client meetings is required as part of this role. - Undertake any duties as may be required from time to time that can reasonably be regarded as within the remit of the post. - Aware of and conform to legal requirements in all activities. Benefits - Support the rest of the team in following company procedures.

• Design, develop, and maintain Property & Casualty pre-licensing courses aligned with state exam requirements • Create and update continuing education (CE) courses to meet regulatory standards and industry trends • Translate complex insurance concepts into clear, engaging, and easy-to-understand content, including scripts, assessments, and interactive learning modules • Develop exam-style questions that reflect state testing formats (e.g., Pearson VUE, PSI) • Ensure all course materials comply with state insurance department guidelines and filing requirements • Collaborate with subject matter experts, compliance teams, and leadership to ensure accuracy and relevance of content • Conduct course reviews and updates to maintain accuracy with regulatory and industry changes • Analyze learner performance data to improve course effectiveness and outcomes

• Work 100% remote • Support company's global launches and facilitate seamless transitions within the organization • Guide teams through change, ensuring clarity in roles and responsibilities, milestone management, and fostering effective communication, training, and engagement strategies • Lead change initiatives to support the organization's strategic objectives • Develop and implement change management strategies to facilitate successful adoption of new initiatives and processes • Work closely with senior leadership to align organizational goals and priorities with change initiatives • Conduct assessments to identify strengths and areas for improvement, and develop action plans to address gaps • Design and deliver change management training programs for leaders and employees • Facilitate workshops and meetings to engage stakeholders and drive consensus on change initiatives • Monitor and evaluate the effectiveness of change management efforts and make recommendations for improvement • Act as a trusted advisor to leadership on change management best practices and approaches

• Work mode: 100% remote • Contract type: freelancer / contractor • For our trusted partner we are looking for a freelance an experienced Organizational Change Management (OCM) Lead to support company's global launches and facilitate seamless transitions within the organization • The successful candidate will play a pivotal role in guiding teams through change, ensuring clarity in roles and responsibilities, milestone management, and fostering effective communication, training, and engagement strategies • Lead change initiatives to support the organization's strategic objectives • Develop and implement change management strategies to facilitate successful adoption of new initiatives and processes • Work closely with senior leadership to align organizational goals and priorities with change initiatives • Conduct assessments to identify strengths and areas for improvement, and develop action plans to address gaps • Design and deliver change management training programs for leaders and employees • Facilitate workshops and meetings to engage stakeholders and drive consensus on change initiatives • Monitor and evaluate the effectiveness of change management efforts and make recommendations for improvement • Act as a trusted advisor to leadership on change management best practices and approaches