Role Description As a Workplace Customer Service Representative, you will provide exceptional service to our policyholders and providers by efficiently handling inquiries, thoroughly researching issues, and ensuring a seamless customer experience. In this role, you’ll support a wide range of customer needs across our Group Insurance products, including: - Disability - Life - Accident - Critical Illness - Hospital Indemnity - Paid Leave Your responsibilities include: - Handling inbound calls in a fast-paced environment, delivering excellent customer service for routine inquiries and assisting with complex cases as needed. - Researching and analyzing incoming inquiries to resolve customer issues using relevant systems and policies. - Making outgoing calls to gather information on inquiries not readily available in systems. - Staying current on company, industry changes, and relevant regulations to ensure compliance and effectiveness. - Utilizing service recovery techniques to turn complaints into opportunities for business growth and retention. Training is held Monday through Friday, 8:00 AM – 4:30 PM CST. Following training, your regular shift will transition to our closing hours: 9:00 AM – 5:30 PM CST / 10:00 AM – 6:30 EST. Qualifications - Experience in a customer service or contact center environment. - Excellent oral and written communication skills, with strong decision-making and analytical abilities. - Demonstrated telephone skills, providing quality customer service consistently. - Reliable attendance and flexibility to work various shifts, including overtime. - Proficient in computer systems and keyboarding, with a focus on detail orientation. - Strong interpersonal skills, capable of multitasking and adapting quickly to changes while ensuring customer satisfaction. - Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico. - You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do. Requirements - Strong planning and organizational skills with the ability to prioritize effectively. - Basic product knowledge relevant to the assigned area. - Familiarity with medical terminology. Benefits - Hourly Wage: $20.50, plus annual bonus opportunity. - 401(k) plan with a 2% company contribution and 6% company match. - Work-life balance with vacation, personal time and paid holidays.

Role Description Wir von pathway solutions haben ein klares Ziel: Die Buchhaltung gemeinsam mit dir zu revolutionieren! Ob Shopify-Startups oder SaaS-Unternehmen – unsere Software automatisiert Buchhaltungsprozesse, damit Unternehmer:innen sich auf das Wesentliche konzentrieren können. Wir setzen uns ambitionierte Ziele, glauben an Wachstum und haben währenddessen enorm viel Spaß als Team! - Du hilfst täglich per Telefon, E-Mail und Zoom e-Commerce Unternehmer:innen bei buchhaltärischen Problemen. - Sicherstellung einer hohen Kundenzufriedenheit durch klare und freundliche Kommunikation. - Identifikation wiederkehrender Probleme und Verbesserung unserer Lösungen. - Enge Zusammenarbeit mit dem Onboarding Automation Team zur Sicherstellung der Kundenzufriedenheit. Qualifications - Hohe Eigenmotivation und Ergebnisorientiert (SMART Goals). - Erfahrungen in der Nutzung von DATEV (Pflichtvoraussetzung). - Interesse an der Digitalisierung der Buchhaltungsbranche. - Eigenständige, strukturierte und prozessorientierte Arbeitsweise. - Offen für Feedback, digitales Arbeiten und remote first. - Fließend in Deutsch und Englisch. Benefits - Flexibilität: Remote First und familienfreundliche Arbeitszeiten – du bestimmst, wann du arbeitest. - Entwicklung: Coaching-Budget, Mentoring und ein diverses Team. - Urlaub: 30 Tage, damit du dich erholen kannst. - Gehalt: Ein attraktives Vergütungspaket wartet auf dich. - Lernkurve: Übernimm Verantwortung und wachse mit uns. Company Description Unser Ziel! 10.000 Unternehmer:innen und Buchhalter:innen von der manuellen Buchhaltung befreien. pathway ist die Nr. 1 Software für eCommerce (Shopify, Amazon, WooCommerce) und SaaS (Stripe, Chargebee) Unternehmer. Wir automatisieren die Erlös- und Zahlungsbuchhaltung, damit sich Unternehmer auf den Core fokussieren können! - Remote - Diverse - Automation first

• Define and execute a comprehensive CX vision and multi-year roadmap, establishing governance frameworks and leading cross-business alignment on processes and tools to ensure a consistent, enterprise-wide customer experience approach • Define, track, and report on key CX metrics — including Net Promotor Score (NPS) — through dashboards and reporting frameworks that provide visibility into performance • Serve as the voice of the customer to senior leadership, communicating CX findings, insights, and strategy to embed customer-centric decision making across GE Vernova's business priorities • Design and implement CX processes, standards, and best practices, establishing mechanisms that allow business segment CX performance to roll up to an enterprise-level view with an initial focus on Enterprise Strategic Accounts and future scaling to all GE Vernova customers • Partner cross-functionally with Quality, Commercial, Project Management, and other teams as needed within EDGE and the business units to prioritize and drive improvements at both the enterprise and business unit level, while building a network of CX contacts to accelerate engagement and sharing of best practices • Foster a customer-first culture across the organization by developing CX training programs, championing diversity of customer perspectives in decision-making, and driving consistent adoption of CX initiatives across all business lines

• Handle all customer communication through online marketplaces, and phone calls. • Ensure customer satisfaction by addressing and resolving customer concerns promptly. • Provide product information as need. • Recommend products when necessary. • Conduct research to solve shipping issues. • Monitor marketplace returns. • Monitor and respond to marketplace claims and disputes. • Maintain a comprehensive understanding of all company products and related systems/sales platforms. • Maintain a comprehensive understanding of customer service and marketplace guidelines. • Adhere to customer service guidelines to meet company standards and comply with metrics. • Data entry as needed to create RMAs. • Handle cancellations and refunds as needed. • Uphold a high level of professionalism. • Promote a collaborative work environment, encouraging effective communication and cross-training initiatives to enhance team productivity, versatility, and skill development. • Undertakes additional responsibilities and tasks as directed by management.