Women in Aviation International

• Handle all customer communication through online marketplaces, and phone calls. • Ensure customer satisfaction by addressing and resolving customer concerns promptly. • Provide product information as need. • Recommend products when necessary. • Conduct research to solve shipping issues. • Monitor marketplace returns. • Monitor and respond to marketplace claims and disputes. • Maintain a comprehensive understanding of all company products and related systems/sales platforms. • Maintain a comprehensive understanding of customer service and marketplace guidelines. • Adhere to customer service guidelines to meet company standards and comply with metrics. • Data entry as needed to create RMAs. • Handle cancellations and refunds as needed. • Uphold a high level of professionalism. • Promote a collaborative work environment, encouraging effective communication and cross-training initiatives to enhance team productivity, versatility, and skill development. • Undertakes additional responsibilities and tasks as directed by management.

• Manage inventory planning, order flow, production planning, transfer activity, and shortage resolution across assigned product lines and distribution locations. • Support customer demand by monitoring supply availability, reviewing planning signals, coordinating with internal teams, and ensuring inventory positioning across markets. • Review item planning data for accurate supply, demand, and inventory signals. • Support excess reduction initiatives through rework planning. • Manage spike orders, blocked orders, and related order exceptions. • Support customer and sales inquiries by providing timely information on order status, inventory availability, and supply constraints. • Create, release, and plan work orders for assigned region or product groups. • Monitor production order status and communicate priorities to Operations. • Review planned distribution order lists and coordinate with the assigned region. • Prepare, summarize, and send Inventory Outlook Reports and logistics reports for Operations.

• Manage and grow existing accounts across assigned region and channels (Automotive, Heavy Duty, Specialty, Non-Automotive, and Rebuilder markets) • Identify and develop new business opportunities to expand market presence • Drive “pull-through” sales by engaging and converting target installer accounts • Conduct regular in-person customer visits (up to 75% travel) • Collaborate with Channel Directors and cross-functional teams to execute sales strategies • Expand business within existing accounts through product growth and program execution • Build strong customer relationships and enhance brand awareness in the field • Provide market insights on competitors, pricing, and customer needs • Support resolution of customer issues related to pricing, supply, quality, and service • Maintain accurate pipeline tracking, forecasting, and activity reporting using CRM tools • Represent the company at trade shows, events, and customer meetings

• Lead and supervise the corporate recruiting team to support global hiring activities and ensure high-quality recruiting services to hiring managers. • Participate directly in recruiting activities and manage searches while providing guidance, coaching, and best practices to the recruiting team. • Strengthen WAI’s employer brand and candidate experience through consistent recruiting processes, communication standards, and effective candidate engagement. • Partner with hiring managers and HR Business Partners to align recruiting strategies with organizational talent needs. • Develop and manage a workforce planning tool to support forecasting, prioritization, and planning of global hiring needs. • Support the HR Operations team in defining governance and standards for contractor engagement globally. • Assist in managing elements of the contractor lifecycle process on the HR side in partnership with HR, Finance, and business stakeholders. • Develop and maintain talent analytics and reporting covering recruitment, hiring, onboarding, retention, engagement, performance management, and talent development. • Identify opportunities to simplify, standardize, and automate recruiting and HR processes. • Coach, engage, and develop the recruiting team to ensure effective performance and alignment with global talent acquisition goals.

• The Global Talent Manager is responsible for leading and strengthening WAI’s global talent acquisition and talent analytics capabilities while supervising the corporate recruiting team • This role ensures consistent and scalable recruiting and onboarding practices across regions, while enhancing employer branding and candidate experience • Participate directly in recruiting activities and manage searches while providing guidance, coaching, and best practices to the recruiting team • Strengthen WAI’s employer brand and candidate experience through consistent recruiting processes, communication standards, and effective candidate engagement • Develop and manage a workforce planning tool to support forecasting, prioritization, and planning of global hiring needs • Assist in managing elements of the contractor lifecycle process on the HR side in partnership with HR, Finance, and business stakeholders • Develop and maintain talent analytics and reporting covering recruitment, hiring, onboarding, retention, engagement, performance management, and talent development • Identify opportunities to simplify, standardize, and automate recruiting and HR processes

• Lead customer line reviews by presenting compelling, data-backed proposals to internal and external stakeholders • Analyze POS and macroeconomic trends to uncover performance trends and opportunities • Review retail pricing to identify opportunities for retail partners • Articulate clear plans around category positioning, product segmentation, and strategic initiatives • Present POS, pricing, and macroeconomic trends in novel ways that encourage customer engagement • Collaborate with sales and customers on strategic initiatives • Responsible for thinking outside the box and providing creative solutions • Undertakes additional responsibilities and tasks as directed by management.

• Coordinates import activities of freight and logistics with emphasis on accuracy, timelines and services. • Analyzes and produces in-depth reports. • Processes all palletized cargo call tags. • Submits all parcel shipment claims. • Requests Proof of Delivery from all carriers (Export all modes, Import air freight and WAI transfers). • Coordinates all domestic supplier LTL and parcel pickups. • Processes export documents of all parcel orders. • Handles Shipping/Warehouse Department inquiries (IT ticket resolution). • Collects, monitors and studies business data to create custom reports that support recommendations to control freight cost and improve logistics processes. • Interprets data on logistics elements, such as availability, maintainability, reliability, supply chain management or strategic sourcing or distribution, supplier management, or transportation. • Promotes a collaborative work environment, encouraging effective communication and cross-training initiatives to enhance team productivity, versatility, and skill development. • Undertakes additional responsibilities and tasks as directed by management.

• Analyze data or insights to determine industry and consumer trends. • Review and contract outside data service providers to support analytical needs of job. • Devise long-term development strategies for product categories. • Develop exit strategies for unsuccessful products. • Foster trust relationships with customers to achieve better pricing and quality of services. • Develop and place appropriate customer orders to ensure product availability that meets consumer demands. • Determine the positioning of a product category to maximize visibility. • Liaise with marketing teams to determine competitive pricing and promotional activities of a product category. • Collaborate with buyers and merchandisers to expand product categories. • Make forecasts of product demand to ensure the sustainability of inventory. • Recommend and support new product deployment in all categories. • Collaborate with sales leads and customers to develop sales and margins to support budgets. • Provide trending by category to establish near and long term strategy. • Assume responsibility of budget development and revenue for categories. • Promote a collaborative work environment, encouraging effective communication and cross-training initiatives to enhance team productivity, versatility, and skill development. • Undertakes additional responsibilities and tasks as directed by management.

• The Pricing analyst is responsible for implementing pricing strategy, supporting requests for quotations and improve profitability for automotive categories for Mexico customers as well as competitiveness. • Develop, implement, and maintain pricing strategies across product categories to achieve margin, revenue and competitiveness goals. • Analyze market trends, competitive data, cost changes, and customer behaviors to recommend pricing adjustments. • Track pricing models, large customer deals, and major pricing actions post–go-live to ensure they are performing as expected, identifying early variances and recommending corrective actions. • Support customer-specific pricing programs, large account contracts, and bids—including pricing recommendations and scenario modeling. • Review price override requests and partner with Sales to ensure pricing decisions balance competitiveness and margin protection. • Maintain the pricing database, ensuring accurate and up-to-date pricing across internal systems. • Work with Finance to model the financial impact of price changes and identify margin improvement opportunities. • Enhance and standardize pricing processes to improve efficiency and accuracy. • Collaborate with Supply Chain and Product Management to understand cost changes and inventory dynamics that influence pricing. • Define with the MD the different pricing structures allowing competition at different levels across the Mexican market.