Title: Implementation Specialist, Philadelphia Location: Philadelphia United States Job Description: IXL Learning, a developer of personalized learning products used by millions of people globally, is seeking an Implementation Specialist to join our Professional Learning team and support mid-size districts in Pennsylvania. At IXL Learning, professional learning is more than delivering training; it's about partnering with educators to transform teaching and learning in their classrooms, schools, and districts. As an Implementation Specialist, you will support mid-size districts to ensure a successful IXL implementation. You'll serve as a reliable partner and IXL expert, sharing practical strategies for using IXL to advance their district initiatives, delivering high-quality professional development, leading data reviews, and supporting strategic planning. Through your work, you'll help districts move from adoption to consistent, effective use of IXL that drives student growth. #LI-REMOTE We are looking for an enthusiastic, highly organized, instructional leader who thrives in a collaborative, high-energy environment. The ideal candidate is a polished communicator and engaging presenter with experience in instructional coaching or school leadership, and is excited to travel to support districts in Pennsylvania. This is a full-time remote position for candidates living in Philadelphia, Pennsylvania. WHAT YOU'LL BE DOING - Partner with district leaders to provide implementation support to mid-size districts - Collaborate with school and district partners to create and implement a professional development plan that supports a successful IXL implementation - Travel regionally to support assigned districts, including facilitating in-person professional development and conducting quarterly visits -up to 60% possible travel during back-to-school season and up to 40% the remainder of the year - Deliver high-quality live and virtual professional development sessions to drive engagement and usage of IXL - Analyze and use data to drive decision-making and strategize next steps - Partner with the Sales team to effectively manage and grow customer relationships, including supporting districts piloting IXL and other pre-sales opportunities WHAT WE'RE LOOKING FOR - BA/BS degree - 5+ years of experience teaching in a K-12 setting; instructional coaching, school leadership, or edtech PD experience strongly preferred - 2+ years of experience providing professional development - Experience supporting district implementations strongly preferred - Exceptional presentation skills; comfortable presenting to teachers and administrators - Excellent interpersonal skills-dynamic, enthusiastic, upbeat individual who connects well with others and has a positive, collaborative attitude - Organized, methodical, and detail-oriented; ability to prioritize and effectively manage multiple projects and tasks concurrently, from start to finish - Self-starter and quick learner with a passion for improving education through technology - Strategic thinker and problem-solver - Must live close to a major airport ABOUT IXL LEARNING IXL Learning is the country's largest EdTech company. We reach millions of learners through our diverse range of products. For example: - 1 in 4 students in the United States uses IXL.com - Rosetta Stone provides an immersive learning experience for 25 languages - Wyzant is the nation's largest community of tutors, covering 300+ subjects - Teachers Pay Teachers (TPT) is a comprehensive marketplace for millions of educator-created resources Our mission is to create innovative products that will make a real, positive difference for learners and educators and we're looking for passionate, mission-minded people to join us in achieving this goal. We have a unique culture at IXL that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity. We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team. At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an equal opportunity employer and does not discriminate against applicants and employees based on any legally protected category.

• The Retirement Implementation Specialist is responsible for leading the onboarding process for new Alerus retirement plan clients, including startup plans, transfer plans and internal conversions. • Manage all elements of the onboarding process by leading internal departments and external parties through an established implementation timeline. • Communicate the implementation plan, including the key objectives and deliverables, scheduling, tracking and reporting to internal and external parties. • Assign and perform tasks to meet service timelines to ensure a successful transition of new business from sales to the Alerus account representative. • Deliver a positive customer experience for the plan sponsor and other external parties while continually seeking ways to enhance the new client implementation process. • Schedule and facilitate implementation calls with client, advisor, TPA, prior vendor(s) and Alerus team members to define the implementation timeline including a blackout period, key milestones, and plan effective date. • Collaborate with stakeholders to find solutions for complex requests while maintaining consistency with established service offerings. • Properly document key discussions and decisions related to plan setup and onboarding. • Provide updates to internal tracking tools and proactively identify and manage implementation expectations, needs, and concerns.

Role Description We are seeking a Client Relationship Specialist – Implementation to join our Group Benefits team. As a key member of our Head Office Group Benefits team, you will play a critical role in delivering a best-in-class onboarding experience and serving as the face of Equitable during the implementation phase. - Serve as the primary point of contact for Advisors and new clients throughout the onboarding and implementation process. - Ingest client Group Benefits requirements and translate them into Equitable’s internal systems and processes for accurate plan installation. - Guide clients through plan setup, ensuring all documentation, enrollment data, and requirements are complete, accurate, and delivered within established timelines. - Manage the end-to-end implementation lifecycle, from initial sale through to successful plan installation and transition at go-live. - Develop and manage implementation timelines, track milestones, and proactively identify and mitigate risks or delays. - Coordinate with internal teams (Underwriting, Group Benefits Administration, Claims, IT, and other operational partners) to ensure all components are aligned for successful installation. - Perform risk assessment and analysis related to plan design, setup requirements, and implementation exceptions. - Make case-specific decisions on administrative and implementation exceptions within established guidelines. - Support and manage complex or non-standard group implementations, adapting approaches to meet unique client requirements. - Deliver Plan Administrator and Plan Member training sessions, including system demonstrations, to ensure readiness for plan launch. - Collaborate with Advisors, Group Account Executives (GAEs), and internal stakeholders to resolve implementation issues and ensure a coordinated onboarding experience. - Ensure all documentation meets high standards of accuracy, completeness, and compliance to support efficient installation. - Contribute to the development, standardization, and improvement of implementation processes, documentation, and checklists. - Meet established implementation performance metrics, including turnaround times, quality standards, and reporting requirements. Qualifications - 3–5+ years of Group Benefits experience, including strong experience in implementation and onboarding. - Solid understanding of Group Benefits products, plan design, and installation processes. - Demonstrated ability to analyze complex requirements, assess risk, and make sound decisions within defined guidelines. - Strong understanding of how Underwriting, Claims, Administration, and other group functions contribute to implementation outcomes. - Excellent organizational, time management, and problem-solving skills with the ability to manage multiple implementations in a fast-paced environment. - High level of accuracy and attention to detail, particularly in documentation and data management. - Exceptional communication skills (verbal and written), with the ability to clearly guide clients and advisors through implementation processes. - Strong presentation and training skills, with the ability to deliver effective onboarding sessions. - Ability to adapt to complex or non-standard implementations and shifting priorities. - Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook) and ability to quickly learn new systems. - Knowledge of provincial health plans and relevant federal/provincial legislation is an asset. - Certified Employee Benefit Specialist (CEBS/GBA) designation is an asset. - Bilingual (English/French) is an asset. Benefits - Career Growth: Regular learning sessions and development opportunities. - Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching. - Time Away: Competitive vacation plus one paid volunteer day each year. - Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach.

• Assist clients with application configuration, based on user needs and industry standards. • Perform project management tasks to take clients through project life cycle. • Train administrative and end users SIS Complete and associated applications. • Determine business and clinical requirements and establish partnership with client for successful implementation for the project team (client, vendors, and SIS). • Review, discuss, understand, and execute the processes and procedures with the team on all facets of the project, including project kickoff, milestones, training and education, reporting, interfacing, troubleshooting, issue tracking, and escalation. • Identify client-associated risks and provide actions or solutions. • Give a hands-on approach to the implementation process. • Identify possible risks with the client on a continual basis during the project life cycle • Review, assess, and help manage the application scope of work and scheduling. • Exposure to and use of ASC billing practices • Assist and focus client in directing resources and efforts to achieve project goals. • Address client’s application issues and close all issues before transition to Support.