Role Description We are seeking a highly organized, detail-oriented, and proactive Administrative & Client Experience Coordinator to support daily operations, client communications, scheduling, and event coordination. This role is ideal for someone who thrives in a fast-paced hospitality environment, enjoys working with clients, and can manage multiple moving parts while maintaining a luxury customer experience. The ideal candidate is calm under pressure, professional in communication, highly organized, and capable of anticipating client needs before they arise. The Administrative & Client Experience Coordinator will act as a central communication hub between clients, chefs, servers, and operations while ensuring every booking runs smoothly from inquiry to post-event follow-up. Responsibilities - Client Communication & Booking Coordination - Respond to inbound inquiries via email, website forms, phone calls, and social media platforms. - Maintain organized communication threads and ensure all event details are documented accurately. - Assist clients with menu selections, scheduling, pricing inquiries, and event logistics. - Provide “white glove” client support for high-touch or luxury clientele. - Send invoices, contracts, confirmations, and follow-up communications. - Ensure all client information, guest counts, dates, dietary restrictions, and event details remain updated. - Handle reschedules, cancellations, and client concerns professionally. - Administrative Operations - Maintain and organize CRM systems, booking calendars, and event documentation. - Track deposits, invoices, payments, and operational notes. - Coordinate schedules between chefs, servers, assistants, and event staff. - Ensure all operational files, SOPs, and communications are properly documented. - Assist with onboarding contractors, chefs, and support staff. - Monitor and organize multiple communication channels to avoid missing details. - Support inventory tracking, grocery coordination, and operational planning as needed. - Event Coordination Support - Confirm event timelines, arrival schedules, and staffing assignments. - Coordinate logistics for private dinners, cooking classes, catering events, and special experiences. - Ensure chefs and staff receive accurate event briefs before each booking. - Assist with last-minute operational adjustments and troubleshooting. - Help maintain service quality standards and overall guest satisfaction. - Customer Experience & Reputation Management - Maintain a polished, professional, and hospitality-focused communication style. - Help resolve client concerns quickly and professionally. - Support post-event follow-ups and review requests. - Uphold the chef's brand reputation and luxury client experience standards. - Anticipate client needs and proactively provide reassurance and updates throughout the booking process. Qualifications - 2+ years of experience in administrative support, hospitality, client success, operations, event coordination, or executive assistance. - Strong written and verbal English communication skills. - Excellent organizational and multitasking abilities. - High attention to detail and follow-through. - Ability to remain calm and professional under pressure. - Experience handling client-facing communications. - Comfortable using Google Workspace, spreadsheets, calendars, and communication tools. - Ability to work independently and manage priorities effectively. - Strong problem-solving and critical thinking skills. Preferred - Experience in hospitality, catering, luxury services, vacation rentals, or events. - Experience using CRM or booking platforms such as HoneyBook or similar tools. - Social media or customer service experience. - Remote administrative support experience. - Familiarity with the food & beverage or private chef industry. Ideal Candidate Traits - Hospitality-minded and client-focused. - Extremely organized and process-driven. - Strong communicator with a professional and warm personality. - Adaptable and solution-oriented. - Comfortable working in a dynamic startup-style environment. - Able to manage multiple conversations, schedules, and operational moving parts simultaneously. - Understands the importance of maintaining luxury service standards.

• Build the Patient Revenue Recovery & Retention Engine • Design and operationalize outbound calling, SMS, and follow-up workflows to increase new patient conversions, abandoned intake and checkout recovery, prescription refill completion, renewal and revisit completion, win-back of lapsed patients, and save rates for patients at risk of churn or cancellation • Segment patients by opportunity and urgency, creating targeted contact strategies for each cohort • Develop playbooks for high-value patient journeys, including ED, Mental Health, Weight Loss, and other priority service lines • Partner across marketing, product, pharmacy, and clinical operations to identify where patients fall out of the funnel and build intervention workflows • Create structured outreach programs for patients eligible for a refill but not yet acting, patients nearing renewal or re-consultation windows, patients who begin but do not complete visits, patients whose payment, prescription, pharmacy, or fulfillment issue threatens conversion or retention, and patients who may benefit from switching cadence, restarting therapy, or re-engaging with care • Measure each flow rigorously and continuously optimize scripts, timing, channel mix, and handoffs • Recruit, train, coach, and manage a team of patient retention, conversion, and advocacy specialists • Establish a culture of ownership, urgency, empathy, and results • Create QA standards, call review processes, performance scorecards, coaching cadences, and escalation protocols • Ensure the team can act as true patient advocates — identifying root causes, resolving issues, and moving patients toward a successful outcome • Surface recurring patient pain points and work cross-functionally to solve systemic issues rather than simply handling symptoms

• Introduce and promote the Hyatt Vacation Club brands • Sell vacation ownership preview packages over the phone • Answer questions about vacation destinations and services • Check availability of accommodations and suggest alternatives • Promote accommodation upgrades and extra nights • Verify eligibility requirements of potential owners • Resolve guest calls and requests

Role Description Belle is looking for a Sales Call Center Agent to join our team and play a key role in expanding our reach. In this role, you will make outbound cold calls to seniors, introducing them to Belle’s in-home healthcare services, specifically lower extremity health assessments and chronic care solutions. Your goal is to schedule in-home visits for our technicians, helping seniors stay mobile and healthy. - Make outbound cold calls from a provided lead list, introducing them to Belle’s services. - Educate seniors about the importance of lower extremity health and chronic care management. - Build rapport and trust with potential clients through clear, compassionate communication. - Schedule in-home health assessments for seniors with Belle’s trained technicians. - Overcome objections and address concerns using Belle’s proven sales script and training. - Meet and exceed daily, weekly, and monthly appointment-setting goals. - Accurately document calls and update CRM records with customer interactions. Qualifications - Previous experience in sales, telemarketing, healthcare, or senior services preferred. - Strong verbal skills with the ability to engage and educate seniors. - Positive attitude, persistence, and the ability to handle objections effectively. - Comfortable using CRM systems and call center software. - Bilingual (Preferred): Spanish or other language skills are a plus. Benefits - Competitive base salary + uncapped commission. - Paid training with a structured sales script and coaching to ensure success. - Career growth opportunities with strong performance. - Flexible Schedule. - Work from home!