Marriott Vacations Worldwide

• Assist in providing our Owners/guests with experiences and events to make memorable vacation memories • Answer Owner questions regarding the use of properties and location amenities; make recommendations given the background information obtained on the owner through discovery • Follow up on referrals/leads from Owners • Fulfill requests from Owners or prospects regarding pricing, property maps, property descriptions, room locations, and portfolio/network information • Contact Owners to monitor satisfaction, make them aware of upcoming promotions, and develop business opportunities (e.g., reloads, referrals) • Develop and maintain records on customer contacts and use that information to support effective follow-up opportunities • Welcome and greet all guests and anticipate and address their needs • Interact with colleagues and guests professionally and promptly • Contribute to team goals • Always follow company policies and safety procedures

• Responsible for making meaningful moments for Owners, members, and guests • Contribute to the success of the organization by effectively using sales techniques • Develop relationships with prospective owners by soliciting and following up on referrals and leads • Follow through with the sales contract process to ensure all paperwork is completed accurately and timely • Maintain the customer relationship after the sale to ensure continued owner satisfaction

Role Description As a Member Services Advisor, The Ritz-Carlton Club at Marriott Vacations Worldwide (MVW), you will assist in providing our members and guests with experiences and events to make memorable vacation memories. - Providing customer service and support for The Ritz-Carlton Club. - Processing all reservation requests, changes, and cancellations received by phone, fax, mail, internet request, or in person. - Assisting members with their reservation and informational needs. - Checking reservation availability and finding alternate dates or accommodations if needed. - Verifying reservation and account details to ensure accuracy. - Resolving complaints and/or reservation errors professionally and politely to ensure effective resolutions and customer satisfaction. - Assisting members with additional vacation ownership usage options. - Interacting with colleagues and guests professionally, responding promptly to requests in a professional and positive manner. - Supporting team to reach common goals and ensure adherence to quality standards. - Maintaining confidentiality of proprietary information and following company policies and safety procedures. Qualifications - Must have availability to work various shifts, holidays, and both weekend days. - Must be able to stand or sit for an extended period of time. - Must possess the ability to navigate multiple computer systems simultaneously. - Proficiency in reading, writing, and comprehension. Requirements - Position may require background and/or drug screening contingent on company policy in accordance with applicable legal requirements. Benefits - Competitive Pay - Medical/Dental/Vision/401K opportunities - Travel discounts - Access to an online discount marketplace (BenefitHub) - Credit Union Membership - Tuition Reimbursement - Opportunity to participate in the Employee Stock Purchase Program (ESPP) - Professional Counseling & Family Support through employee assistance programs - Growth and Development Opportunities - *Benefit eligibility will vary by position

• Deliver marketing generated sales presentations using screen-sharing technology • Develop relationships with prospective owners by following up on referrals and leads • Cater the sales experience to each potential owner and ensure all paperwork is completed accurately • Maintain customer relationships after the sale for future business opportunities • Conduct follow-up and monitoring of owner satisfaction

• Communicate via telephone calls (Inbound Call Transfer) with customers and potential owners to sell preview package sales/tours. • Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour. • Encourage guests or callers to purchase or schedule preview package sales/tours. • Explain details and requirements related to attending a sales presentation to potential owners. • Check the availability of accommodations and dates. • Interact with colleagues and guests professionally and promptly. • Contribute to team goals. • Maintain confidentiality of proprietary materials and information. • Follow company policies and safety procedures.

Role Description As a Call Center Vacation Planner at Marriott Vacations Worldwide (MVW), you will assist in providing our customers and potential owners with experiences and events to make memorable vacation memories. - Communicate via telephone calls (outbound and potential inbound) with customers and potential owners to sell preview package sales/tours. - Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for an MVW property. - Encourage guests or callers to purchase or schedule preview package sales/tours. - Explain details and requirements related to attending a sales presentation to potential owners. - Check the availability of accommodations and dates, including finding alternative dates or options if the first choice is not available. - Interact with colleagues and guests professionally and promptly. - Contribute to team goals. - Maintain confidentiality of proprietary materials and information. - Always follow company policies and safety procedures. Qualifications - Available to work various shifts, holidays, and both weekend days. - Must possess the ability to navigate multiple computer systems simultaneously. - Proficiency in reading, writing, and comprehension. Requirements - Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements. Benefits - Competitive Pay - Medical/Dental/Vision/401K opportunities - Travel discounts - Credit Union Membership - Tuition Reimbursement - Professional Counseling & Family Support - Growth and Development Opportunities - *Benefit eligibility will vary by position

Title: Sales - Vacation Planner - Work From Home (Orlando Area) Location: Orlando, FL United States Remote Job Description: $15 per hour plus commissions! On-site training and then working from home. Must live in the Orlando, FL area! Are you looking for a place where meaningful moments are made together? At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly work environment with potential remote opportunities. As a Call Center Vacation Planner at MVW, you will assist in providing our customers and potential owners with experiences and events to make memorable vacation memories, where meaningful moments are made together. Where great benefits lead to a life fulfilled. - Competitive Pay - Medical/Dental/Vision/401K opportunities - Travel discounts - Credit Union Membership - Tuition Reimbursement - Professional Counseling & Family Support - Growth and Development Opportunities - Benefit eligibility will vary by position As a Call Center Vacation Planner, a typical day will include: - Communicate via telephone calls (Outbound and potential inbound calls) with customers and potential owners to sell preview package sales/tours, including explaining the opportunities available and answering questions. - Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for an MVW property. - Encourage guests or callers to purchase or schedule preview package sales/tours. - Explain details and requirements related to attending a sales presentation to potential owners. - Check the availability of accommodations and dates, including finding alternative dates or options if the first choice is not available. Guest Experience and Company Standards - Interact with colleagues and guests professionally and promptly. - Contribute to team goals. - Maintain confidentiality of proprietary materials and information. - Always follow company policies and safety procedures. To Become a Call Center Vacation Planner at MVW: - Available to work various shifts, holidays, and both weekend days. - Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time. - Must possess the ability to navigate multiple computer systems simultaneously, along with proficiency in reading, writing, and comprehension. - Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements. - #callcenter#sales - #imvwcc#LI-LC1 Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Job Requirements #US Marketing Call Center

• Communicate via telephone calls (Outbound and potential inbound calls) with customers and potential owners to sell preview package sales/tours, including explaining the opportunities available and answering questions. • Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for an MVW property. • Encourage guests or callers to purchase or schedule preview package sales/tours. • Explain details and requirements related to attending a sales presentation to potential owners. • Check the availability of accommodations and dates, including finding alternative dates or options if the first choice is not available. • Interact with colleagues and guests professionally and promptly. • Contribute to team goals. • Maintain confidentiality of proprietary materials and information. • Always follow company policies and safety procedures.

• Introduce and promote the Hyatt Vacation Club brands • Sell vacation ownership preview packages over the phone • Answer questions about vacation destinations and services • Check availability of accommodations and suggest alternatives • Promote accommodation upgrades and extra nights • Verify eligibility requirements of potential owners • Resolve guest calls and requests

• Introduce and promote the Hyatt Vacation Club brands • Answer questions about vacation destinations and resort facilities • Verify individuals or couples meet the eligibility requirements • Promote accommodation upgrades and extra nights