Lemonaid Health

• Build the Patient Revenue Recovery & Retention Engine • Design and operationalize outbound calling, SMS, and follow-up workflows to increase new patient conversions, abandoned intake and checkout recovery, prescription refill completion, renewal and revisit completion, win-back of lapsed patients, and save rates for patients at risk of churn or cancellation • Segment patients by opportunity and urgency, creating targeted contact strategies for each cohort • Develop playbooks for high-value patient journeys, including ED, Mental Health, Weight Loss, and other priority service lines • Partner across marketing, product, pharmacy, and clinical operations to identify where patients fall out of the funnel and build intervention workflows • Create structured outreach programs for patients eligible for a refill but not yet acting, patients nearing renewal or re-consultation windows, patients who begin but do not complete visits, patients whose payment, prescription, pharmacy, or fulfillment issue threatens conversion or retention, and patients who may benefit from switching cadence, restarting therapy, or re-engaging with care • Measure each flow rigorously and continuously optimize scripts, timing, channel mix, and handoffs • Recruit, train, coach, and manage a team of patient retention, conversion, and advocacy specialists • Establish a culture of ownership, urgency, empathy, and results • Create QA standards, call review processes, performance scorecards, coaching cadences, and escalation protocols • Ensure the team can act as true patient advocates — identifying root causes, resolving issues, and moving patients toward a successful outcome • Surface recurring patient pain points and work cross-functionally to solve systemic issues rather than simply handling symptoms

About the Role You’ll own two high-upside acquisition channels for Lemonaid: our affiliate program and community-driven growth across platforms like Reddit and Quora. On the affiliate side, you’re recruiting publishers, managing performance, and ensuring compliance. On the community side, you’re building Lemonaid’s presence in the forums and Q&A platforms where patients are actively researching treatments. This is a hands-on-keyboard role. What You’ll Do - Run and scale the affiliate program end-to-end: recruit and vet publisher partners, negotiate terms, optimize routing and attribution (Everflow or similar), monitor TCPA compliance, and analyze funnel performance - Build and execute Lemonaid’s presence on Reddit and Quora: identify high-intent communities and threads, develop authentic engagement strategies, create and manage branded and organic content, and drive measurable patient acquisition - Monitor affiliate quality and compliance: track conversion rates, flag fraud or policy violations, manage publisher communications, and maintain a clean partner portfolio - Develop and test landing pages and offer structures specific to affiliate and community traffic sources - Build reporting dashboards for affiliate and community channels tracking CAC, conversion rates, partner performance, and ROI - Stay on top of platform rules, community norms, and content policies for Reddit, Quora, and emerging community platforms to ensure Lemonaid’s participation is compliant and well-received - Partner with the content and creative teams to develop assets tailored for community and affiliate audiences - Identify and test new partnership and community-driven growth opportunities as they emerge You Bring - 3–5+ years of experience in affiliate marketing, partnership management, or community-driven growth in a DTC, health/wellness, or subscription business - Hands-on experience with affiliate platforms (Everflow, Impact, CJ, or equivalent), including publisher recruitment, fraud monitoring, and attribution - Familiarity with Reddit and Quora as marketing channels: you understand the culture, content norms, and what works (and what gets you banned) - Strong analytical skills: comfortable pulling data from affiliate dashboards and GA4, building performance reports, and identifying optimization opportunities - Understanding of TCPA compliance and telemarketing regulations as they apply to affiliate-generated leads and calls - Excellent written communication: you can write a compelling publisher pitch, a Reddit post that doesn’t read like an ad, and a performance report with equal skill - Self-starter who can build processes from scratch and operate independently in a lean environment Nice to Have - Experience at a DTC telehealth company (Hims, Ro, Nurx, Done, Cerebral, or similar) - Familiarity with healthcare advertising compliance, including LegitScript and TCPA requirements - Experience with influencer or creator partnerships as an extension of affiliate programs - Background in SEO or content marketing (useful for community platform strategy) - Experience managing external vendors or agencies in addition to direct partnerships Why Lemonaid - Direct access to the leadership team and real influence over company direction - no layers of middle management - Ground-floor opportunity to build the growth marketing function the right way - Remote-first culture with competitive compensation - Mission-driven work: you’re helping real patients get access to affordable, stigma-free healthcare - Comprehensive benefits including medical, dental, vision, and PTO

What You’ll Do - Own and execute SEO strategy end-to-end: technical audits, keyword research, content planning, on-page optimization, and link building to drive organic patient acquisition across service lines (Weight Loss, ED, Hair Loss, Mental Health, etc.) - Build and maintain performance dashboards tracking CAC, LTV, ROAS, and payback period by service line and channel; ensure data integrity across all reporting - Manage day-to-day agency relationships for paid search and paid social: set KPIs, review performance, hold partners accountable to targets, and recommend when to scale or cut - Partner with the product team and executive team to improve conversion across the full patient funnel from click to consultation to subscription - Develop creative briefs and collaborate with designers on ad assets, landing pages, and email/SMS acquisition touchpoints - Design and execute incrementality tests and geo-lift studies to validate channel contribution and inform budget allocation - Prepare weekly performance recaps and budget recommendations for the CEO with clear, data-driven insights - Coordinate with medical, legal, and compliance teams to ensure all marketing materials meet healthcare advertising standards You Bring - 3-5+ years of marketing experience in a DTC, telehealth, health/wellness, or subscription business - Deep SEO expertise: you’ve built organic programs from the ground up and can speak fluently about technical SEO, content strategy, and link acquisition - Strong analytical skills: comfortable building models in Excel/Google Sheets, working with GA4, and pulling insights from marketing dashboards (Looker, Tableau, or similar) - Experience managing external agency partners on paid search and/or paid social, with the ability to evaluate performance and hold vendors to contractual commitments - Familiarity with CRO principles and tools (VWO, Optimizely, or equivalent); you think in terms of full-funnel optimization, not just top-of-funnel volume - Excellent written and verbal communication: you can present a budget recommendation to the CEO as clearly as you can write a creative brief - Self-directed operator who thrives in lean, fast-moving environments with minimal structure Nice to Have - Experience at a DTC telehealth company (Hims, Ro, Nurx, Done, Cerebral, or similar) - Familiarity with healthcare advertising compliance, including LegitScript requirements - Experience with Attentive, Customer.io, or similar SMS/email platforms for acquisition and retention focused campaigns - Exposure to media mix modeling, incrementality frameworks, or geo-lift testing methodologies - Background working across multiple service lines or product categories simultaneously Why Lemonaid - Direct access to the leadership team and real influence over company direction - no layers of middle management - Ground-floor opportunity to build the growth marketing function the right way - Remote-first culture with competitive compensation - Mission-driven work: you’re helping real patients get access to affordable, stigma-free healthcare - Comprehensive benefits including medical, dental, vision, and PTO

Role Description This full-time remote role is for a Telehealth Physician/NP (Nurse Practitioner). In this role, you will provide high-quality virtual care to patients, including diagnosing and treating a wide range of medical conditions via telehealth platforms. Responsibilities include reviewing patient medical histories, prescribing medications, delivering preventative care recommendations, and ensuring an exceptional patient experience. You will collaborate with a multidisciplinary team to uphold clinical excellence and adhere to medical guidelines. What You’ll Do: - You’ll spend the vast majority of your time in direct patient focused care on structured live video visits, phone calls and secure messaging. - You’ll join our team of full-time doctors and nurse practitioners to provide the best care possible for our patients across the country. - If a physician - act as a collaborating physician to our nurse practitioners and regularly complete physician oversight (i.e. chart reviews) - You’ll work closely with our support staff such as medical operations and pharmacy on a daily basis. We expect everyone to be a team player as we strive to create a comfortable and collaborative environment for the entire team. - We aim to provide patients with world class customer service. It’s all about our patients and our patient-first culture. Required Qualifications (if NP) - Active Compact Multi-State RN license in the state which you reside (Compact License state preferred) - Active APRN license in the state which you reside - MINIMUM 3 years of post graduate Primary Care experience working as a NP or 6000 hours of direct patient care as a NP - MINIMUM at least 3 years of full-time practice under a collaborative relationship with access to documentation - AANP or ANCC national certification and in good standing. FNP or AGNP Primary care specialty required - Must be eligible for licensure in all 50 states. We’ll help you get licensed in the states where you’ll be practicing Required Qualifications (if physician) - You're based in the Pacific Time Zone ideally, however, we’re open to providers located in any of the 50 states. - Must be board-certified and in good standing. Primary care specialty required (Family Medicine, Internal Medicine). - Active CA medical license. Multiple state licenses are a plus (especially NY, TX, or FL). Must be eligible for licensure in all 50 states. We’ll help you get licensed in the states where you’ll be practicing. - You earned your medical doctorate from a U.S. accredited medical school (this will help us help you get licensed in other states quickly!) Our Ideal Candidate: - Has lots of experience in primary care! Telemedicine experience or experience in mental health (depression / anxiety) and weight loss management is a plus. - Is excited to help us learn how to grow our medical team and try new processes as we continue to improve our workflows. - Understands the importance of following protocols to ensure reliable and evidence-based care. - Understands the importance of teamwork and collaboration with all Lemonaid colleagues in clinical and non-clinical roles and demonstrates this importance through specific behaviors of active listening, educating, following up, and abiding by Lemonaid specific workflows. - Possesses great spoken and written communication skills and high emotional intelligence. Have a great bedside manner. You’re using technology and team based care to enhance the patient relationship. - Thrives in a fast-paced environment. - Is comfortable with technology and has great computer skills. Prior experience with Slack and DoseSpot are a plus! Since the care we provide is online, being able to communicate with patients with secure messaging is important. Other Qualifications - Current and unrestricted medical license in the United States (MD, DO, or NP) and board certification in your area of expertise - Experience with telemedicine platforms and proficiency in delivering virtual health consultations - Strong knowledge and application of diagnostic methods, prescribing protocols, and health education - Excellent communication, patient interaction, and clinical documentation skills - Proficiency in using digital tools and technology to provide seamless care - Commitment to maintaining regulatory compliance and patient confidentiality under healthcare standards (e.g., HIPAA) - Preference for candidates with a focus on preventative care and wellness - Ability to thrive in a remote and collaborative team environment

• Act as a right-hand partner to the President, helping prioritize time, decisions, and initiatives • Own follow-ups, execution, and accountability on cross-functional priorities • Prepare briefings, summaries, and decision memos • Sit in on key meetings and ensure outcomes are documented and executed • Anticipate issues before they surface and proactively propose solutions • Serve as a point of coordination across leadership, vendors, and partners • Own HR operations end-to-end • Oversee day-to-day internal operations to ensure the company runs smoothly • Manage the President’s calendar, travel, communications, and logistics • Handle sensitive and confidential matters with discretion

• Develop and execute a comprehensive partnership strategy aligned with Lemonaid Health’s growth objectives. • Identify high-value partnership opportunities across payers, employers, digital health platforms, pharmacies, health systems, and channel partners. • Build a scalable partner pipeline and prioritization framework. • Lead end-to-end deal cycles from sourcing through negotiation and launch. • Drive partner-sourced revenue growth through new channel development and existing partner expansion. • Design joint go-to-market strategies with partners. • Create scalable partnership programs that increase patient acquisition, retention, and lifetime value. • Own executive-level relationships with key partners. • Serve as the primary escalation point for strategic accounts. • Establish governance frameworks, success metrics, and quarterly business reviews with partners. • Collaborate with Product to shape roadmap priorities influenced by partner needs. • Work with Marketing to develop co-branded campaigns and launch strategies. • Partner with Legal and Compliance to structure agreements consistent with healthcare regulations. • Coordinate with Clinical teams to ensure partner integrations support care quality and safety standards. • Monitor industry trends, competitive partnerships, and emerging ecosystem opportunities. • Identify whitespace opportunities for strategic alliances. • Deliver insights and recommendations to executive leadership.

• Lead enterprise-wide planning, forecasting, and performance management • Serve as a strategic finance partner to senior leaders • Prepare and synthesize financial insights for executive reviews • Drive automation and continuous improvement across FP&A workflows • Mentor and support analysts on financial concepts

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a high-impact Director of Strategic Partnerships to design and lead our partnership ecosystem. This role is responsible for identifying, structuring, and scaling alliances that drive revenue growth, expand distribution channels, and enhance patient outcomes. You will serve as a key cross-functional leader working closely with executive leadership, product, marketing, clinical, and operations teams to ensure partnerships deliver measurable value. This is a full-time remote position requiring a strategic thinker who can operate both as a deal architect and execution leader. - Develop and execute a comprehensive partnership strategy aligned with Lemonaid Health’s growth objectives. - Identify high-value partnership opportunities across payers, employers, digital health platforms, pharmacies, health systems, and channel partners. - Build a scalable partner pipeline and prioritization framework. - Lead end-to-end deal cycles from sourcing through negotiation and launch. - Drive partner-sourced revenue growth through new channel development and existing partner expansion. - Design joint go-to-market strategies with partners. - Create scalable partnership programs that increase patient acquisition, retention, and lifetime value. - Own executive-level relationships with key partners. - Serve as the primary escalation point for strategic accounts. - Establish governance frameworks, success metrics, and quarterly business reviews with partners. - Collaborate with Product to shape roadmap priorities influenced by partner needs. - Work with Marketing to develop co-branded campaigns and launch strategies. - Partner with Legal and Compliance to structure agreements consistent with healthcare regulations. - Coordinate with Clinical teams to ensure partner integrations support care quality and safety standards. - Monitor industry trends, competitive partnerships, and emerging ecosystem opportunities. - Identify whitespace opportunities for strategic alliances. - Deliver insights and recommendations to executive leadership. Qualifications - Demonstrated success building and scaling strategic partnerships that drive revenue. - Strong capabilities in strategic planning, negotiations, and account leadership. - Experience structuring complex commercial agreements. - Exceptional analytical and financial modeling skills. - Outstanding communication, executive presence, and relationship-building ability. - Proven ability to operate effectively in fast-paced, remote environments. - Bachelor’s degree in Business, Marketing, Healthcare Administration, or related field. Requirements - Experience in healthcare, telehealth, digital health, or regulated industries. - Advanced degree (MBA, MPH, JD, or similar). - Existing network within healthcare ecosystem partners. - Experience launching multi-party partnerships or platform ecosystems. Leadership Traits We Value - Builder mindset — thrives in high-growth environments. - Strategic but execution-oriented. We hustle from top to bottom every day. - Strong ownership mentality. - Creative deal structuring skills. - Ability to influence without authority. - Data-driven decision maker. - Mission-driven passion for transforming healthcare access. Benefits - Opportunity to shape the partnership engine of a rapidly growing healthcare platform. - Direct exposure to executive leadership and company strategy. - High-impact role with visible business outcomes. - Competitive compensation, equity participation, and performance incentives. - Flexible remote work environment. - Ability to help define the future of personalized healthcare delivery.

We’re seeking a Sr Manager to lead enterprise-wide planning, forecasting, and performance management for the business. This role serves as a strategic finance partner to senior functional leaders across G&A, Marketing, Product, and Pharmacy Operations/Supply Chain, bringing analytical rigor and clear financial insight to both near-term execution and long-term growth decisions. The Sr. Manager will play a critical role in shaping business strategy by evaluating revenue drivers, pricing and promotional initiatives, and new product opportunities, while also ensuring disciplined forecasting, reporting, and executive-level financial storytelling as the company scales. This role reports directly to the CFO and works closely with cross-functional leadership and executive stakeholders. Planning, forecasting, and close support · Own the FP&A operating cadence, including the monthly/quarterly forecasting process, annual budgeting cycle, performance review timelines, and coordination of inputs across Finance and cross-functional teams · Lead monthly performance reviews, including variance analysis versus plan and forecast, identification of risks and opportunities, and delivery of clear, executive-ready financial narratives · Prepare and synthesize financial insights and materials for monthly executive reviews and periodic Board discussions, highlighting performance drivers, trends, and forward-looking considerations · Partner closely with Accounting to ensure accurate accruals, clean reporting inputs, and consistent, reliable management reporting throughout the close process Business partnership + strategic support · Serve as the strategic finance partner to department heads: build operating plans, challenge assumptions, and influence resource allocation. · Develop decision support for key initiatives (new products, pricing, vendor changes, staffing plans, capacity expansion, pharmacy/compounding changes). · Consolidate cross-functional inputs into a cohesive outlook and highlight leading indicators/KPIs. · Partner with executive and functional leadership to support revenue growth initiatives, including pricing optimization, new product launches, and promotional strategies, with accountability for financial evaluation, ROI analysis, and performance tracking Modeling + Analytics · Build, maintain, and evolve driver-based financial models that connect unit economics to operational and commercial levers, including revenue drivers, customer acquisition and retention (CAC/LTV), utilization, fulfillment and pharmacy costs, gross margin, and labor productivity · Use modeling, scenario analysis, and dashboards to assess the financial impact of growth initiatives, pricing and promotional changes, and operational trade-offs, enabling faster, data-driven decisions · Improve data quality, consistency, and repeatability of weekly and monthly insights to support forecasting accuracy and executive decision-making Process, systems, and scaling · Drive automation and continuous improvement across FP&A workflows to improve efficiency, data integrity, and scalability as the business grows · Partner with Accounting, Product, Marketing, and Operations to ensure financial systems, planning tools, and reporting structures effectively support cross-functional decision-making and performance tracking · Help implement, optimize, and mature planning tools and adjacent finance systems (e.g., EPM and ERP), building repeatable processes and standardized reporting that enable consistent insights for functional leaders and executives · Design reporting frameworks that scale with the organization and support evolving business needs, including executive, Board, and cross-functional performance reporting Leadership & Influence · Act as a trusted thought partner to the CFO and senior leaders, providing clear financial guidance and perspective to support strategic decision-making · Provide financial recommendations and perspectives that inform executive decisions on investment prioritization, growth initiatives, and resource allocation · Lead through influence by partnering cross-functionally to align teams around financial goals, priorities, and performance expectations · Establish high standards for financial rigor, modeling, and executive communication, elevating the quality and consistency of insights across the organization · Mentor and support analysts and cross-functional partners on financial concepts, business drivers, and data-driven decision-making as the organization scales What Success Looks Like · Accurate, timely forecasts and performance insights that leadership trusts and relies on · Clear visibility into revenue drivers, unit economics, and ROI across growth initiatives · Executive and Board materials that clearly articulate performance, risks, and forward-looking opportunities · Scalable FP&A processes and reporting that support continued business growth and future team expansion