• Participate in all stages of the SDLC to ensure product quality and release readiness • Review product and technical requirements to develop effective test strategies and coverage • Design, maintain, and execute test plans, test cases, and exploratory testing strategies across web, mobile, API, and backend systems • Conduct regression, integration, system, and end-to-end testing for critical player-facing features • Identify, document, track, and help troubleshoot defects through resolution • Assess release risk and provide QA recommendations for complex features and customer journeys • Partner with Engineering and Product teams to identify risks early and improve quality throughout development • Use tools such as Postman, Swagger, DevTools, Charles Proxy, Proxyman, and emulators to validate functionality and investigate issues • Validate backend integrations and data consistency using SQL queries and debugging tools • Use AI-assisted tools to improve test coverage, accelerate defect investigation, and increase QA efficiency • Mentor junior and mid-level QA engineers on testing best practices and debugging techniques • Take ownership of testing strategy and execution for complex features and initiatives • Contribute to continuous improvement of QA processes, tooling, and test coverage

• Lead the quality strategy, standards, and execution across the Evoke product engineering organization • Raise the bar on software quality and drive the evolution of test automation practices • Serve as the accountable owner for release readiness and production sign-off • Lead a team of three responsible for functional, regression, and performance testing • Work closely with Product Engineering development teams and partner with Customer Service and Operations during production issue response

• Design and execute performance, load, stress, spike, and endurance testing strategies using LoadRunner • Analyze system behavior under load and identify performance bottlenecks across application and infrastructure layers • Develop and maintain performance test scripts and scenarios • Use Python for automation, test data preparation, result analysis, and tooling development • Collaborate closely with developers, architects, and DevOps engineers to resolve performance issues • Define performance benchmarks, SLAs, and acceptance criteria for system readiness • Analyze and interpret test results, delivering clear and actionable performance reports • Support capacity planning and scalability assessments for production systems • Integrate performance testing into CI/CD pipelines where applicable • Participate in architecture and design reviews from a performance engineering perspective • Continuously improve performance testing methodologies, tools, and practices

• Thoroughly review treatment plans, progress notes, and other documentation submitted by associate therapists (licensed interns). • Verify that documentation is accurate, complete, and complies with relevant regulatory standards and organizational guidelines. • Monitor and ensure compliance with all applicable laws, regulations, and accreditation standards in the healthcare industry. • Stay up-to-date with industry changes and inform the team in the most effective ways about any updates affecting documentation requirements. • Conduct regular audits to assess the quality of documentation and identify areas for improvement. • Provide constructive feedback to associate therapists and collaborate with them to enhance the quality of their documentation. • Work closely with the leadership team, including clinical supervisors and management, to address any issues related to documentation quality and compliance. • Communicating effectively with providers for documentation coaching and revision purposes prior to co-signature. • Relaying ongoing and urgent matters to CCQAM and other appropriate parties. • Maintain accurate records of all documentation reviews, feedback provided, and corrective actions taken. • Generate reports on the overall quality of documentation and compliance levels.