• Works with a variety of clients and projects to maintain customer system performance • Builds and customizes new features in client systems, including web applications, reporting applications, and troubleshooting tools • Answers trouble tickets and guides customers via email, phone, and video conferences • Maintains and updates VoiceFoundry products and tools to improve and expand our offerings to clients

• Involved with all aspects of software development • Developing with quality and running the service to create and maintain the most reliable, secure, performant and high throughput service for our customers • Your main role is to contribute to a high-performing agile team that includes other strong developers and support from dedicated designers and product owners • You will be working on feature development projects that fill needs in pre-construction and planning • You will use modern development tools, technologies and platforms to continually innovate and improve both software and processes

• Designs, models, documents, and governs the logical and conceptual data architectures, relationships, and schema evolutions for complex, enterprise-scale applications in support of tracking and accountability reforms. • Analyzes current and emerging system requirements, then develops comprehensive technical, structural, and organizational specifications to enable auditable, transparent data flows. • Establishes and enforces data modeling standards, capacity planning, and performance optimization to support high-reliability DoW environments. • Develops robust Python-based scripts and ETL/ELT pipelines for efficient, secure data ingestion, transformation, and integration from diverse sources. • Leverages deep expertise in Relational Databases (SQL) for advanced querying, schema design, optimization, and data integrity assurance. • Operates within Agile/SAFe development frameworks to deliver iterative, high-value increments aligned with business priorities and DoW policies. • Provides technical guidance and mentorship to align development efforts with strategic FMS reform objectives, including enhanced tracking, oversight, and reporting. • Performs additional duties as assigned or required to advance mission goals.

• Complete SDLC: architecture, design, development and support of tech solutions • Active participation in all scrum ceremonies, follow SAFe best practices effectively. • Play a key role in the development team to build high-quality, high-performance, scalable code. • Produce technical design documents and conduct technical walkthroughs. • Document and demonstrate solutions using technical design docs, diagrams and stubbed code. • Work collaboratively with business partners to understand and clarify requirements. • Collaborate effectively with technical and non-technical stakeholders. • Design and develop industry-leading applications. • Respond to and resolve production issues.