• Design and implement a scalable deal desk process covering standard, non-standard, and enterprise deal structures • Build and enforce an approval authority matrix in coordination with Legal, Finance, and Sales leadership • Own all order form templates; manage version control and field-level standards in Salesforce/CPQ • Create and maintain deal desk SLAs, escalation paths, and exception handling documentation • Ensure accurate opportunity data (product, pricing, terms, start/end dates) is captured before close • Partner with Finance on revenue recognition inputs, billings data quality, and bookings attainment reporting • Own the handoff protocol between Sales close and Finance/Billing, reducing rework and booking errors • Work with SalesOps and RevOps systems to improve automation across deal intake and close workflows • Calculate, validate, and distribute all commission and incentive payouts on a monthly/quarterly cadence • Manage commission tool (e.g., Spiff); maintain plan configurations and employee lifecycle changes • Finalize commission data for payroll processing; maintain SOX-compliant controls • Investigate and resolve disputes in a documented, timely manner; report trends to leadership • Support annual incentive plan design alongside Finance, Sales, and HR • Provide data-backed recommendations on compensation structures and deal economics • Act as a trusted partner to Sales, Finance, Legal, and Payroll — bridging deal structure and sales reward • Build and maintain comprehensive process documentation across both functions

• We are seeking a highly organized, detail-oriented Systems & Operations Coordinator to serve as a vital link between our client's technology ecosystem and day-to-day business operations. • Acting as the primary support to the Systems Administrator, you will provide critical, hands-on maintenance for our core software applications, including Salesforce, Smartsheet, NetSuite, and Box. • Partner closely with the Office Manager to oversee insurance compliance and Certificates of Insurance (COI) management. • Conduct comprehensive weekly audits of Salesforce and Smartsheet to ensure all project statuses, pipeline updates, and financial metrics are accurate and current. • Support the Systems Administrator with user onboarding and offboarding, permission provisioning, and credential management across all primary platforms. • Oversee the folder hierarchy and structural integrity of the Box file system, enforcing strict naming conventions and ensuring document storage aligns with company SOPs. • Coordinate with the Office Manager to request, collect, verify, and track Certificates of Insurance (COI) from vendors and subcontractors. • Maintain a centralized tracking architecture (within Smartsheet or NetSuite) to proactively monitor policy expiration dates and ensure all active partners remain compliant. • Guarantee all insurance-related documentation is properly archived in Box and seamlessly mapped to corresponding records in NetSuite or Salesforce. • Serve as the internal point of contact for routine COI requests, coordinating directly with insurance brokers to secure documentation for new projects and contracts. • Build, configure, and launch new project workspaces, sheets, and dashboards utilizing established company templates. • Conduct weekly syncs with Project Managers to validate that the global Project Portfolio accurately reflects real-time operational milestones. • Assist in troubleshooting basic Smartsheet automations, formulas, and reporting structures for cross-departmental stakeholders. • Maintain and organize the company’s digital SOP (Standard Operating Procedure) library, ensuring all training materials and workflow diagrams are standardized and accessible. • Act as the first line of defense for internal software inquiries, helping team members navigate platform features and resolve minor technical friction. • Assist in facilitating training sessions for new hires and drafting intuitive, step-by-step user guides for newly deployed software features. • Monitor the performance and outputs of AI utilities (e.g., Claude AI, Fathom), ensuring meeting intelligence, transcripts, and automated summaries are accurately captured and categorized. • Participate in the UAT process for new AI agents, system integrations, and software patches prior to company-wide deployment. • Achieve and maintain a 100% compliance rate for valid, active COIs across all active vendors and subcontractors. • Noticeable reduction in stale or lagging project data within Smartsheet and Salesforce. • Rapid, helpful resolution of internal "how-to" tickets and time-sensitive insurance inquiries.

Title: Service Operations Coordinator Location: This is a remote role, but you must live in CST or EST time zones to be considered. Job Description: About APPLIED Adhesives: We have you covered. Nobody knows more about adhesives than APPLIED Adhesives. We are passionate about solving complex challenges with innovative adhesive products and offerings. APPLIED is the industry leader in helping manage costs, reduce waste, and make entire operations run more efficiently. From adhesives, equipment, parts, and service, we have you covered. With world-class adhesive products, equipment, and parts along with visionary leadership, unparalleled expertise, and an agile, responsive service team, we’re not happy simply staying put. Every day, we leverage our technical expertise and passion for problem solving for the benefit of our customers and the future of our company. We have countless victories that we could celebrate, but we’re more interested in looking forward than back. We’ve collected the talent and skills to continue innovating new product solutions and applications in emerging industries. We have the fortitude to not only accept challenges, but to seek them out. And we have the confidence and determination to become the most sought-after adhesive solutions partner. Come join us! The Role: The Service Operations Coordinator supports the Field Service Team by managing inventory, organizing customer billing and follow-up work connected to service activity. This role ensures that technician work is properly documented, parts are replenished, tailgate sales are billed, quotes and purchase orders are followed up on, and customers receive timely updates. This position works closely with Field Technicians, the Service Scheduler, Call Center, Accounting/Finance, Warehouse, and Service Leadership to keep operations moving efficiently. The goal of this role is to reduce administrative burden on technicians and the scheduler while improving billing accuracy, inventory readiness, customer communication, and follow-through after service visits. This is a remote role, but you must live in CST or EST time zones to be considered. This position requires limited travel (1-2 times per year) for internal meetings and training opportunities. Key Responsibilities: - Review submitted work orders for completeness (missing labor, travel, parts, notes, signatures, billing details, or follow-up actions). - Coordinate corrections with technicians, scheduler, or service leadership when information is incomplete. - Help ensure Work Orders are ready for billing and close-out. - Maintain clean service records in Salesforce, ServiceMax, and related systems. - Review parts used during service visits and coordinate technician truck restocking. - Track parts that need to be replenished, transferred, ordered, or followed up on. - Coordinate with Warehouse and Purchasing on availability, shipping, and backorders. - Support inventory accuracy through discrepancy follow-up and cycle count assistance. - Identify frequently used parts that may need to be added to standard truck stock. - Own follow-up for field-used parts and service-related tailgate sales. - Confirm whether parts and labor are billable, warranty, courtesy, contract-covered, or internal. - Follow up on missing purchase orders, quote approvals, and billing information. - Coordinate with Billing/Accounting to support accurate and timely invoicing. - Track open or aging unbilled service items. - Assist with parts identification, parts availability, and order status updates. - Create or support parts and service-related quotes. - Follow up with customers on quote approvals and required purchase order. - Communicate parts status, shipping updates, and backorders to customers and internal teams. - Help ensure required parts are available before follow-up service is scheduled. - Provide customer updates related to quotes, purchase orders, parts, shipments, and follow-up items. - Support clear communication between customers, technicians, scheduler, call center, billing, warehouse, and sales. - Help collect missing information needed to move service work forward. - Review technician notes and help convert recommendations into next steps such as quotes, parts orders, return visits, or depot/RMA actions. - Support and coordinate Warranty claims from field service to related OEMs. You Are Ideal for This Role If You: - Have a strong ownership mindset. - Are highly responsive and customer focused. - Have high attention to detail. - Can clearly and professionally communicate. Physical Requirements: - Must be able to remain in a stationary position. - Constantly operates a computer and other office productivity machinery. - Able to communicate information and ideas so others will understand. Experience and Qualifications: - Highschool diploma or equivalent required. - 1-3 years’ experience in customer service, service coordination, parts support, billing support, or field service administration required. - Ability to manage multiple open tasks across customers, technicians, quotes, work orders, and internal teams required. - Must have high attention to detail with parts, billing, purchase orders, and service records. - Clear and professional communication with customers and internal departments required. - Ability to prioritize urgent service needs while maintaining routine follow-up work required. - Willingness to learn service parts, equipment terminology, billing rules, and field service workflows required. - Familiarity with Salesforce, ServiceMax, ERP systems, or inventory platforms preferred. - Experience supporting technicians, service departments, or industrial customers preferred. - Understanding of parts ordering, quoting, purchase orders, invoicing, or inventory replenishment preferred. - Background in manufacturing, industrial equipment, maintenance, or aftermarket service preferred. Why Work for Us: - Medical, Dental and Vision Benefits - 401k Match - Flexible and Team-Oriented work environment - Generous PTO policy - Tuition Reimbursement - Employee Assistance Program - Career and talent development opportunities as well as opportunities for personal growth Leading with Integrity, Collaboration, and Passion In today’s dynamic business landscape, these core values serve as the compass guiding our actions and decisions. Whether it’s demonstrating leadership, fostering collaboration, igniting passion, upholding integrity, or maintaining a relentless customer focus, these principles shape our mission, vison and values, and drive our commitment to excellence. Our Core Values: Leadership We are the leaders we wish to follow at work and in our communities. Collaborative One team delivering exceptional value and service. Passion We enthusiastically pursue excellence. Integrity We choose to be ethical and trustworthy. Relentless Customer Focus Our customers are at the heart of everything we do. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Typical work is in a climate-controlled environment requiring regular use of computer and electronic equipment. We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status

Role Description We are looking for a strategic and business-oriented Head of Payments who will lead and scale the company’s global payment function. - Reducing processing costs and improving approval rate - Developing the Payments BizDev pipeline and expanding PSP coverage across new GEOs - Independently making decisions regarding contracts, payment providers, and payment routing within the scope of responsibility, without constant escalation to C-level - Scaling payment infrastructure to support active business growth and the launch of 20+ products within the next 12–18 months Responsibilities: - Building and executing the Payments strategy roadmap for 12–24 months - Developing and scaling partnerships with PSPs, banks, gateways, and aggregators - Independently leading negotiations, re-negotiations, and signing contracts with payment providers - Developing and scaling the Payments BizDev pipeline - Managing payment infrastructure: own platform, white-label solutions, deposits/payouts, alternative payment methods - Optimizing payment routing, cascading logic, and transaction performance - Monitoring key payment metrics - Coordinating treasury and settlement processes together with the Finance team - Managing payment operations and risk-related cases in collaboration with Risk & Compliance teams - Building and developing the Payments team - Coordinating launches of new products and payment integrations - Cross-functional collaboration with Product, Tech, Finance, Risk, Legal, and Compliance teams - Preparing payment reporting, KPI tracking, and business initiatives for the leadership team - Representing the company at international fintech and payment conferences Qualifications - 5+ years of experience in Payments - 3+ years in a Head / Director level role with direct managerial responsibility - Practical experience working with regulated payment environments - Experience working with complex payment infrastructure and alternative payment methods - Strong network among PSPs, banks, gateways, and payment providers - Experience building and scaling the Payments BizDev pipeline - Practical experience with payment orchestration and PSP integrations - Deep understanding of payment metrics and payment economics - Experience building and developing Payments teams - Understanding of PSD2, AML/KYC, compliance, and regulatory frameworks - Confident use of Excel / Google Sheets, BI tools (Power BI, Tableau), PSP back-office systems, and payment aggregation platforms - Data-driven mindset and the ability to make decisions based on metrics and business impact Requirements - Experience on the PSP / payment gateway / aggregator side - Experience building a Payments function from scratch - Practical experience in treasury / liquidity management - Financial or legal education - Active network within the international payment ecosystem Benefits - Flexible schedule and remote format remote or offices in Warsaw — you choose - 24 paid vacation days, sick leaves, and health insurance (UA-based, other locations in progress) - A supportive, friendly team where knowledge-sharing is part of the culture - Coverage for professional events and learning - Birthday greetings, team buildings, and warm human connection beyond work - Zero joules of energy to the aggressor state, its affiliated businesses, or partners