Role Description SAIC is looking for an exceptional IT professional to join our Civilian Sector as a ServiceNow Integrator in support of the Federal Aviation Administration Integrated Service Center (FAA ISC). In this role, you will play a pivotal role in enhancing and integrating platform capabilities and module functionalities within the FAA ServiceNow environment. - Assist in implementing new ServiceNow modules and platform capabilities aligned with enterprise strategic priorities, ensuring appropriate stakeholder engagement and operational integration. - Mature and enhance functionality across previously implemented ServiceNow modules, driving improved workflow automation, data quality, operational transparency, and user experience. - Foster platform-wide interoperability through integrations with FAA systems and data repositories, promoting a unified system-of-record across AIT and enterprise stakeholders. - Apply Agile Software Development Life Cycle (SDLC) methodologies to lead the integration of ServiceNow with other enterprise systems, ensuring seamless data flow and interoperability between various tools and platforms. - Collaborate with stakeholders to gather requirements and design integration solutions that align FAA’s digital governance and enterprise architecture frameworks. - Implement ServiceNow enhancements and integrations, leveraging best practices to ensure iterative delivery, continuous improvement, and alignment with evolving mission and operational priorities. - Assist in promoting FAA business process reengineering and standardization to maximize the business value derived from integrated ServiceNow solutions. - Assist with providing all required documentation, process guides, governance artifacts, knowledge transition artifacts and training materials to support enterprise-scale operations and adoption. Company Description SAIC® is a premier Fortune 500® mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. - We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives. - We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. - SAIC is an Equal Opportunity Employer. - Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com . For ongoing news, please visit our newsroom .

Role Description Astrica ServiceNow Technical Consultants play a critical role in delivering high-quality ServiceNow solutions that help customers modernize and optimize their operations. Technical Consultants collaborate closely with Architects, Product Owners, Business Process Consultants, and customer stakeholders to configure, develop, and implement scalable solutions on the ServiceNow platform. They contribute to successful project delivery through technical expertise, collaboration, and a passion for innovation. - Drive hands-on technical delivery across ServiceNow's Risk and Security portfolio; including Vulnerability Response (VR), Security Incident Response (SIR), and Integrated Risk Management (IRM); configuring and extending platform capabilities while advising clients on best practices that strengthen security operations and create lasting value. - Contribute on Agile engagements utilizing the Astrica methodology and tools to support efficient and high-quality project delivery. - Configure and develop ServiceNow VR, SIR, GRC, and other applications, workflows, integrations, forms, and dashboards aligned to customer security requirements and best practices. - Collaborate with Architects and Business Process Consultants to support solution design, technical implementation, testing, and deployment activities. - Drive quality! Participate in code reviews, testing efforts, defect remediation, and migration activities between ServiceNow instances. - Assist with customer workshops, technical documentation, knowledge transfer, and ongoing support activities. - Participate in internal collaboration, mentoring, and knowledge-sharing initiatives. Qualifications - 3+ years of ServiceNow platform experience with hands-on development and configuration expertise in VR, SIR, and GRC modules. - Experience working in Agile project environments, including sprint planning, story development, testing, and technical documentation. - Hands-on experience with integrations using REST, SOAP, Integration Hub, LDAP, SSO, or security and governance tooling integrations. - Strong communication skills with the ability to collaborate effectively with technical teams and client stakeholders. - A passion for learning new ServiceNow capabilities and delivering exceptional customer experiences in fast-paced environments. Requirements - Experience with CMDB, Discovery, Service Mapping, Policy and Compliance Management, Audit Management, Vendor Risk Management, and enterprise governance and risk frameworks. - CSA and CAD certifications, plus CIS certifications in Security Operations, Risk and Security, ITSM, ITOM, or related ServiceNow product suites. Benefits - Remote-first work environment with flexibility. - Opportunity to collaborate online and build smart solutions. - Occasional travel (up to 10%) for project needs. Company Description At Astrica, we’re not just checking boxes—we’re reimagining what it means to be a ServiceNow partner. We blend smart automation with human-first change management, and we do it with curiosity, creativity, and a sense of humor. Our team is made up of industry pros who love what they do and believe work should be both impactful and fun. Astrica is an equal opportunity employer committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Role Description The ServiceNow Practice Architect contributes to the growth, effectiveness, and profitability of the organization by providing senior technical leadership for a technical practice area. The Practice Architect is billable to a project and must have experience in a utilization capacity and adept in a wide range of technologies, services, and consulting approaches used within their specific domain. This role supports consulting revenues ranging between $5M and $10M annually. Qualifications - ServiceNow Certified System Administrator required - ServiceNow Certified Implementation Specialist required - Certified Master Architect or Certified Technical Architect preferred - ITIL foundations certification preferred - BA or BS degree in a related field, MS preferred - Minimum 10 years ServiceNow configuration and development experience - Practical, hands-on experience with various versions of the ServiceNow platform is a must - Strong Implementation experience on all core modules of the IT Service management product - Experience with several ServiceNow products including: ITSM, ITOM, Virtual Agent, Integration Hub, AppEngine, SAMPro, HAMPro, FSM, CSM, HRSD, SPM and IRM - Experience with NOW Assist AI development and configuration - Experience configuring tables, forms, views, workflows, notifications to deploy and automate IT and business services delivered - CMDB experience with multiple sources of data including ServiceNow Discovery, Integrations with other tools, and data imports - ServiceNow Integration experience with multiple of the following: Email, JDBC, JSON, LDAP, SOAP, REST, SCCM, SCOM, SMS, SSO - SAML 1.1, SSO - SAML 2.0, OpenID, Digest Authentication, ODBC, Data Export, CTI - Practical knowledge of web-based development languages; specifically JavaScript, Ajax, HTML, CSS and ServiceNow APIs, Web Services - Proposal and/or Statement of Work development experience - Minimum 5 years’ experience building, integrating and delivering enterprise-wide solutions - Proven ITSM product/solution development management experience - Work experience in professional services and consulting Requirements - Understand customer requirements, translate them into actionable tasks, and provide oversight, guidance, and mentoring to admin teams - Ensure ServiceNow engagements are delivered with the highest quality, on time, and on budget - Work with team leads on resource planning to staff approved projects with resources from the team - Provide input to technical resources sourcing strategies - Build resource plans that ensure development teams are staffed with skill sets required to deliver new services - Interview and hire qualified administrators and developers - Work with other members of the management team to understand project and business priorities - Effectively lead teams providing appropriate direction and developmental feedback - Provide appropriate cost and resource estimates for all applicable phases of planned projects - Provide input to practice methodologies, standards and leading practices - Drive the practice methodologies, standards and leading practices downwards through the organization - Monitor and manage adherence to methodologies and standards to ensure activities are occurring as planned - Provide sales support in solution phases of sales engagement life cycle - Provide project level of effort and cost estimation Benefits - Medical, Dental, and Vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life and AD&D for employee and dependents) - Short and Long-Term Disability - Health Spending Account (HSA) - Transportation Benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Company Description - Fast paced, growing organization with dynamic work environment - Leadership/growth opportunity - Good management team who helps their team members grow - 4 centers of excellence or practice areas that ensure project success through adherence to methodology and leveraging best practices - Deliver cost-effective solutions (20% to 50% less than all onsite resources) - Work on complicated/exciting/visible projects across multiple product lines/services - Long term engagements, Full-time, privately owned and operated (stability), employee driven - ServiceNow Elite Partner - Microsoft Gold Partner (1%) - Forbes Top 100 companies to work for - Work/life balance flexibility: limited travel, go home when work is done - 200+ concurrent engagements with facilities in the U.S, Canada, Europe, and Asia

• Own the end-to-end ServiceNow implementation across CSM and Finance Enterprise Service Workflows • Design scalable, upgrade-safe solutions aligned with ServiceNow best practices and enterprise standards • Lead technical design reviews and architecture governance • Optimize customer experience using modern UI and AI-assisted workflows • Design seamless employee experiences using UI Builder and reusable components • Ensure data security, role-based access, and compliance • Architect Finance-specific workflows and integrate with ERP and financial systems • Lead development using UI Builder and Next Experience Service portal custom development to support existing apps • Lead integration strategy with CRM, ERP, HRIS, Finance, and third-party systems • Act as a trusted advisor to Business leaders, product owners & enterprise architect • Influence roadmap planning, platform strategy, and prioritization decisions • Promote a supportive and collaborative teamwork environment across diverse groups • Evaluate interdependencies; think critically/systemically when solving problems