• Provide product or service information relative to Altor’s product portfolio • Respond to customer inquiries via phone, email, or chat in a timely and professional manner • Provide accurate information and assistance regarding products, services, and policies • Handle customer complaints and concerns effectively • Assist customers with placing orders, tracking shipments, and processing returns or replacements • Develop a comprehensive understanding of our products or services to effectively address customer questions and concerns • Build and maintain strong customer relationships • Maintain detailed records of customer interactions

• Delivers exceptional and consistent customer experiences by demonstrating excellence in understanding and resolving requests with patience, empathy, compassion, and sincerity. • Handles customer inquiries through inbound and outbound calls as well as written communication. • Effectively manages inquiries and concerns related to billing and insurance with the goal of offering payment options and facilitating the processing of payments. • Takes calls from patients, law offices, insurance companies, and other outside facilities to resolve complex billing and insurance issues. • Makes outbound calls and takes inbound calls from patients to resolve balances on accounts with a status that may be aging but has not been sent for collections. • Answers complex billing and insurance questions (i.e. deductibles, co-insurance, co-pays, complex denials and charge disputes, claim resubmissions, eligibility issues, and coding disputes). • Reviews financial information and recommends payment options and/or assistance programs in accordance with client guidelines. • Manages both common and challenging objections and concerns from consumers. • Discusses and helps consumers think through payment resources and makes necessary referrals to the client. • Uses required scripts/verbatims, skillfully navigating guidelines to maximize potential recovery on each call. • Maintains working understanding of account requirements, leveraging related documentation and resources as needed. • Independently and efficiently performs account documentation including notes and codes, making few errors, requiring minimal assistance. • Skillfully works within both internal and client systems. • Adheres to company Core Values and Strategic Anchors.

• Act as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program • Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles. • Accurately document enrollment requests, status changes, complaints, and grievances • Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone. • Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies. • Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.

• Assist and guide customers to the right answers • Solve concerns and optimize the best use of a client's product or services • Bring super skills, a positive attitude, and a great vibe to project work every day • Project gigs available now with more on the horizon