Role Description This position can be Remote based for the right candidate. The SSC’s primary responsibility is to ensure success of our students. The way we look at success for our students is when they graduate and achieve their employment goals. We pride ourselves on our students’ outcomes and you will play an integral role in their journey at ECPI University. Responsibilities - Create an ongoing trusted relationship with students. - Actively initiate and continue ongoing guidance to students who are at risk of dropping due to academic or personal issues. - Proactively outreach and reflexively intervene with students using a variety of resources and communication tools. - Track student persistence and progression. - Consult with students who have expressed an interest in withdrawing or have withdrawn. - Document student interactions while upholding compliance with all policies and procedures. Qualifications - Bachelor’s degree preferred. - 2-3 years of related experience in academic advising, coaching or counseling preferred. - Any equivalent combination of education, experience and/or training. - Ability to create new relationships and build trust with your students. - Well-developed oral, written, telephone, and digital communication skills. - Able to keep multiple tasks organized in a fast paced work environment. - Ability to analyze, review, and comprehend data. - Desire to help others achieve their goals. - Excellent customer service skills. - Technical skills and experience with Microsoft Office and a database management software. Benefits - ECPI University provides a comprehensive benefits program designed to help our faculty and staff stay healthy, feel supported, and maintain a work/life balance. Committed to excellence and innovation, ECPI University is proud to be an equal opportunity employer.

• Handle customer inquiries via phone, email, and chat. • Provide accurate and timely support for product- and service-related questions. • Troubleshoot and resolve customer issues effectively. • Ensure customer satisfaction by delivering professional and friendly service. • Collaborate with internal teams to enhance the overall customer experience.

• Handle customer inquiries via phone, email, and chat. • Provide accurate and efficient support for product- or service-related questions. • Troubleshoot issues and guide customers through solutions. • Maintain customer satisfaction by delivering high-quality service. • Collaborate with internal teams to improve the overall support process.

• Handle customer inquiries via phone, email, and chat in a professional and timely manner • Provide accurate information about products and services while ensuring high levels of customer satisfaction • Assist customers with troubleshooting, issue resolution, and technical support • Escalate complex cases to relevant departments as needed • Maintain accurate records of customer interactions in the CRM system • Strive to exceed customer expectations and meet performance metrics