Lifoam Industries

• Provide product or service information relative to Altor’s product portfolio • Respond to customer inquiries via phone, email, or chat in a timely and professional manner • Provide accurate information and assistance regarding products, services, and policies • Handle customer complaints and concerns effectively • Assist customers with placing orders, tracking shipments, and processing returns or replacements • Develop a comprehensive understanding of our products or services to effectively address customer questions and concerns • Build and maintain strong customer relationships • Maintain detailed records of customer interactions

• Oversee all distribution operations within a packaging manufacturing environment • Manage daily distribution operations, including shipping, receiving, storage, and inventory control • Coordinate outbound shipments to ensure on-time, accurate deliveries to customers and internal facilities • Monitor and improve key performance indicators (KPIs) such as on-time delivery, order accuracy, and freight cost • Lead, coach, and develop distribution and warehouse personnel, including supervisors and hourly staff • Ensure compliance with OSHA, DOT, and company safety policies • Identify and implement process improvements to increase efficiency and reduce costs

• Responsible for timely, accurate, and efficient accounting close monthly • Maintain relationships with Operations management on site performance and other financial areas • Responsible for preparation of various financial activities including data gathering, planning, and reporting • Contribute to the annual budget process, the periodic forecast process, and other initiatives • Investigate and prepare monthly analyses of the plants’ financial results • Interact proactively with the Plant Managers to identify factors that would enhance the plant’s profitability • Evaluate and assist in the preparation of capital requests • Analyze spending versus plan and report out findings • Help develop and implement a robust cycle counting program • Report / analyze results of cycle counts prepared by operations personnel • Maintain and update cost elements and cost models • Generate profitability analysis reporting for sales management • Prepare financial analysis, plans, studies, and presentations as required for management • Ensure plant activities are compliant with company policies and US GAAP