American Society of Crime Laboratory Directors (ASCLD) logo
American Society of Crime Laboratory Directors (ASCLD)

Excellence in Forensic Science Management through Leadership and Innovation

Product Manager II – Communications Center Automation

Product ManagerProduct ManagerFull TimeRemoteSeniorTeam 501-1,000Since 1974H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

10 days ago

Salary

0

Seniority

Senior

Bachelor Degree6 yrs expEnglishCloud

Job Description

Product Manager II – Communications Center Automation

American Society of Crime Laboratory Directors (ASCLD)

• Define the product's vision and strategic direction, ensuring alignment with company objectives and customer needs. • Clearly articulate the business case and customer value for each initiative or feature. • Serve as the recognized subject matter expert on the product, the market, and the competitive landscape. • Translate product strategy into actionable plans, determining what to build and when to release it. • Build and maintain a detailed development roadmap for internal teams and a high-level roadmap for executives and customers. • Gather input from customers, internal stakeholders, and market research to shape the roadmap. • Partner with engineering and cross-functional teams to ensure delivery meets market needs and quality standards. • Collect and curate ideas from customers, sales, and internal stakeholders for the backlog. • Prioritize features by balancing user value, development effort, time to market, and competitive differentiation. • Track and evaluate product performance including feature adoption, customer satisfaction, and churn/renewal drivers. • Run trials, pilots, and MVPs to validate assumptions before broader launches. • Perform ongoing market and competitor research. • Collaborate internally with engineering, sales, marketing, partner success, support, implementation, finance, legal, and the leadership team. • Engage externally with customers, end-users, and partners to gather feedback and ensure the product meets real-world needs. • Promote the product through training, sales enablement, webinars, and direct customer interactions.

Job Requirements

  • Bachelor’s degree in computer science, Business, or related field. Advanced degree or relevant certifications (e.g., CSPO, SAFe PO) are a plus.
  • A minimum of 5–7 years of experience in a Product Management role.
  • Proven experience overseeing elements of the product development lifecycle.
  • Strong understanding of Agile frameworks, particularly Scrum or Kanban.
  • Experience with tools like JIRA, Confluence, or similar.
  • Highly effective cross-functional team collaboration skills.
  • Exceptional writing and presentation skills.
  • Strong organizational skills and attention to detail.
  • Experience with Aha! Product Management software.
  • Familiarity with software engineering concepts such as APIs, databases, and cloud
  • Experience with Call Center software such as ACD, IVR and AI bots.
  • Demonstrated experience using AI tools to accelerate product workflows, including requirements generation, research synthesis, and user story drafting. Familiarity with AI-native or spec-driven development (SDD) practices is a plus.

Benefits

  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development
  • Discretionary performance bonuses

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