• Own deep analysis of agentic, multi-turn AI conversations to explain customer behavior, identify failure patterns, and influence AI and operational decisions for enterprise customers. • This role focuses on understanding how and why conversations succeed or break, and translating those learnings into actionable insights that reduce customer friction and improve outcomes.

We are looking for a dynamic Business Analyst to join our team . In this role, you will play a crucial part in facilitating the analysis of business needs, liaising between departments to ensure comprehensive system solutions are developed and implemented effectively. The ideal candidate will have a strong analytical mindset and be able to communicate effectively with both technical teams and business stakeholders. The Business Analyst will serve as the bridge between clients and internal teams, ensuring that the IRMS Suite is configured to meet client-specific requirements. You will lead discovery sessions, document business needs, and translate them into system configurations, supporting smooth implementations and client adoption. Responsibilities - Partner with clients to gather, document, and analyze business requirements. - Configure the IRMS Suite to support medical information workflows and compliance standards. - Translate requirements into functional specifications and collaborate with product and implementation teams. - Support validation, testing, and deployment activities to ensure successful rollouts. - Provide expert guidance to clients on best practices in medical information management. - Participate in client workshops and industry-facing engagements as needed. - Leverage AI-powered tools and workflows to streamline requirements gathering, documentation, and system configuration tasks. - Identify opportunities to integrate AI and automation into client workflows and internal processes to improve efficiency and accuracy.

Title: IT - Digital Platform Ops - Sr Business Systems Analyst - Digital Location: 8945 Cal Center Dr, Sacramento, CA 95826, USA Virtual Job Description: TITLE: SR BUSINESS SYSTEMS ANALYST - DIGITAL STATUS: EXEMPT REPORTS TO: MANAGER - DIGITAL OPERATIONS DEPARTMENT: IT - DIGITAL PLATFORM DELIVERY JOB CODE: 11624 PAY RANGE: $102,000.00 - $110,000.00 ANNUALLY GENERAL DESCRIPTION: The Senior Business Systems Analyst role is responsible for engaging with various business units to translate complex business needs into quality software solutions and assists in the design, development, and implementation of identified solutions following Agile Software development practices. This also includes the operational support for all managed enterprise-wide software solutions. In partnership with the software vendors and business units, the senior analyst will work to maximize opportunities to use technology to improve products, services, and/or business processes. An advanced understanding of the Credit Union’s enterprise-wide software solutions is required. TASKS, DUTIES, FUNCTIONS: - Oversees all aspects of the Software Development Lifecycle for enterprise-wide software solutions by reviewing, analyzing, and creating detailed documentation of business unit needs, including workflow, program functions, and steps required to implement technical business processes. - Drives efficient and effective joint business/IT requirements and solution discussions in addition to stakeholder review meetings. - Provide high-quality analytical system solutions for key stakeholders. - Proactively identifies software functional gaps and opportunities of improvement. - Collaborates with product owners to create product backlog by using Agile practices. - Creates user stories with relevant acceptance criteria. - Leads or participates with the implementation of complex projects as technical subject matter expert from beginning to completion. Delivery Focus: 10% Training and mentoring BSA I 70% Project Support 20% Department process improvement - Participate in scrum events such as daily scrums, sprint planning, backlog refinement, sprint retrospective and reviews. - Supports Agile practices and leads the improvement of service. - Designs, creates, and documents process flows, technical requirements list, specifications, diagrams, scenarios, mockups, and/or models for the development team using Visio, MS Word, Excel, PDF, SharePoint, and other like tools. - Provide Tier 3 application support to uphold day-to-day business line operations, including the resolution of all internal tickets to a timely and successful resolution for all Enterprise-wide managed software solutions. Operations Focus: 10% Training and mentoring BSA I and BSA II 20% Tickets and operational support requests 70% Manage and support software upgrades - Troubleshoots issues, assists in triage, and assesses risk and serves as escalation points for incident management. - Manage administrative functions such as, but not limited to customizations of intricate forms, fields, reports and create saved searches, dashboards, workflows, role-based access management and reporting support. - Effectively work to resolve complex business line application requests or reported issues through effective listening skills, positive action, information gathering and/or ticket escalation. - Keep application users regularly informed on progress and resolution for all application issues reported and in alignment with internal service level agreements using clear and proactive communication. - Collaborate and coordinate with third-party service providers or other internal technical teams to address software needs-based solutions and production issues with implemented resolutions and consistent follow-up. - Establish and maintain strong working relationships with business line, other internal technical teams, and third-party service providers needed to improve Enterprise-wide software solutions. - Participate in on-call support for critical response to after hour application impairments or major outages as needed. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: INTERNAL: All Credit Union Staff EXTERNAL: Vendors, suppliers, government agencies, other industry associations and peers at other financial institutions. QUALIFICATIONS: EDUCATION: Minimum four-year degree in Information Technology, Project Management or Business Administration required, or 6 years of experience. Bachelor’s degree in Business Administration, Accounting, Information Technology, Engineering, Management, or related field preferred with 4+ years of experience. Equivalent work experience may be considered in lieu of a 4-year degree. Agile certifications preferred. EXPERIENCE: Seven years or more experience in financial or health services, including technical business analysis, product development and process improvement. Experience working in an Agile environment or Azure eco system (DevOps) strongly desired. KNOWLEDGE / SKILLS: - Knowledge of commonly used financial industry concepts, practices, and guidelines. - Knowledge of existing Credit Union products, services, and overall operational guidelines, especially as it relates to various delivery channels. - Excellent oral communication, presentation, and technical writing skills. - Strong research, technical analysis, planning and organizational skills. - Ability to use logical reasoning when interpreting facts. - Experience with small to medium enterprise software systems, as well as the ability to learn new systems quickly. - Ability to analyze and document technical business processes. - Ability to make observations, examinations, evaluations, and recommendations. - Ability to participate on projects and assist team members to implement system upgrades and enhancements. - Strong PC skills. PHYSICAL REQUIREMENTS: - Carry and respond to a cell phone 7 days a week. May need to diagnose problems from home, occasionally may need to travel to site to correct problem either by car or public conveyance. - Prolonged sitting throughout the workday with occasional mobility required. - Corrected vision within the normal range. - Hearing within normal range. A device to enhance hearing will be provided if needed. - Ability to lift 20 lbs. as may be required. - Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. - Occasional travel may be required locally, statewide, and throughout the United States to attend seminars and vendor group meetings. Overnight travel and evening schedules included. - Occasionally required to change work hours or work long hours including working on weekends to accomplish tasks. LICENSES / CERTIFICATIONS: - None Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. #LI-Remote THIS JOB DESCRIPTION PROVIDES AN OVERVIEW OF THE GENERAL SCOPE AND LEVEL OF WORK EXPECTED TO BE PERFORMED, BUT IT IS NOT AN EXHAUSTIVE LIST OF ALL DUTIES OR RESPONSIBILITIES ASSOCIATED WITH THE POSITION. THE CREDIT UNION RESERVES THE RIGHT TO MODIFY, ADD, OR REMOVE DUTIES AS NEEDED WITHOUT ADVANCE NOTICE. EMPLOYEES MAY BE REQUIRED TO PERFORM ADDITIONAL TASKS AND DUTIES AS DIRECTED BY THEIR SUPERVISOR, PROVIDED SUCH TASKS ARE WITHIN THE EMPLOYEE’S KNOWLEDGE, SKILLS, AND ABILITIES, OR CAN BE PERFORMED WITH REASONABLE TRAINING. NOTHING IN THIS JOB DESCRIPTION ALTERS THE AT-WILL EMPLOYMENT RELATIONSHIP OR LIMITS THE CREDIT UNION’S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THIS POSITION AT ANY TIME. REV. 10/01/2025

Role Description We are seeking an intermediate level Business Analyst - Implementation Consultant to join our purpose-driven team on a permanent, full-time basis. As a Business Analyst, you will contribute to client analysis & project execution including the implementation of software configurations, and will support the delivery of high-quality client solutions on time and within budget. Qualifications - You are an ambitious and accountable person, driven by serving clients, with a passion for technology. - You are smart, agile, and self-motivated, able to take an assignment head-on and run with it. - You are strategy focused, taking a logical, analytical approach to your work and able to see the bigger picture. - You are a strong communicator (English) with a friendly and helpful personality. - You have a disciplined 'get it done' work ethic that allows you to work productively in various environments. - You are all about Team, leveraging technology to stay connected and support one another. - You care about your clients, your team, and your community, with giving back being integral to your work. - You are eligible to work full-time, unrestricted in Canada or the United States. Requirements - 2 - 6 years' experience in a business analysis, software configuration, or implementation environment, ideally in the technology and/or consulting industries. - Demonstrated experience in requirements gathering, gap analysis, and translating business needs into functional specifications. - Ability to manage multiple competing priorities across client workstreams. - Excellent analytical and problem-solving skills. - Excellent communication and interpersonal skills. - Excellent organization skills and the ability to meet strict deadlines. - Ability to work independently and as part of a team in a fast-paced environment. Desired Attributes - Further education certification/qualification or equivalent experience in Business Analysis, Software, or Business field. - Experience configuring an AMS (Association Management Software) or CRM platform is a considerable asset. - iMIS-specific experience would be a major advantage (iMIS certification and training will be provided). - Familiarity with SQL queries and/or data visualization tools. - Active experience, or a demonstrated interest, in using AI tools to streamline processes and increase productivity. Benefits - Excellent pay & comprehensive benefits package. - 2-time Top 100 Best Workplaces in Canada & 4-time Great Place to Work® Certified company. - 4-day work week during the summer months & flexible work hours around our core hours. - “Remote First” environment with flexible work & office locations. - Regular company social events, games nights, virtual and in-person. - Annual fully paid company retreat with recent destinations including St. John's, Dominican Republic, Nashville, and a Caribbean cruise. - Considerable paid time off including vacation days, wellness days, and additional leave options. - A commitment to effective communication with regular All-Hands meetings delivering in-depth company updates. - Regular impactful & engaging Lunch & Learns. - Genuine opportunities for growth and development within the company. - Continuous, team-based, professional and personal development sessions.