Role Description This is not a ‘coffee run’ internship. This is the kind of experience that builds a meaningful portfolio — an opportunity to support the rollout of a national brand initiative at scale while working alongside leadership across marketing, operations, and customer experience. You’ll work on projects tied directly to: - Brand relaunch execution - Customer experience strategy - Social and digital communications - Operational rollout support - Field marketing coordination - Customer engagement initiatives If you’re looking to graduate with more than classroom experience, this internship is designed to give you exposure to how modern consumer brands operate, scale, and evolve. Qualifications - Strong communication and organizational skills - Positive attitude with willingness to learn - Interest in marketing, branding, customer experience, communications, or business - Comfortable working in a fast-paced environment with multiple projects happening simultaneously - Creative thinker with attention to detail - Familiarity with Canva, social media platforms, or content creation is a plus - High school diploma or equivalent required; current college student or recent graduate preferred Requirements - Assisting with customer communication initiatives across email, text, and digital channels - Helping organize and coordinate marketing and brand assets for field teams - Reviewing customer feedback, surveys, and online reviews to identify trends and insights - Supporting social media content creation and scheduling - Assisting with short-form and social content planning - Conducting competitive and market research - Assisting with internal communications and operational rollout materials - Supporting reporting, presentations, and project tracking - Collaborating cross-functionally with Marketing, Operations, and Customer Service teams - Supporting the execution of brand standards and customer-facing initiatives across multiple markets Benefits - Paid Internship starting at $17/hour based on Experience, Skills and Region - Weekly pay - Part-Time or Full-Time Opportunities Available - Summer 2026 Internship Program, May through August 2026

• Manage customer support operations and handle L2 & L3 client escalations efficiently • Act as the key point of contact for client concerns, ensuring timely issue resolution • Monitor customer interactions and ensure adherence to service standards and SLAs • Provide regular updates and reports to clients regarding issue resolutions

• You assist e‑commerce entrepreneurs daily by phone, email, and Zoom with accounting-related issues. • Ensure high customer satisfaction through clear and friendly communication. • Identify recurring problems and contribute to improving our solutions. • Collaborate closely with the Onboarding Automation team to ensure customer satisfaction.

• Central communication hub: coordinate communication between internal departments and customers • Relationship building & customer retention: develop and maintain long-term customer relationships • Needs analysis & satisfaction: identify individual customer needs • Proactive customer communication: inform customers about new benefits and developments • Portfolio development & implementation: expand the benefits offering and implement innovative bonus models