• Design the end-to-end architecture of the conversational agent using: LLMs, RAG, tool-calling, orchestration, guardrails. • Build and deploy AI services using Python and FastAPI. • Design secure and resilient integrations with: core systems, Salesforce or similar, APIs, cloud services. • Define strategies for: context engineering, retrieval, embeddings, AI observability. • Implement best practices for resilience, security, and troubleshooting. • Collaborate with Backend, Cloud, Architecture, and Product teams. • Lead technical standards, code reviews, and architecture documentation.

• Liderar la definición técnica, arquitectura e implementación de capacidades de Inteligencia Artificial. • Diseñar la arquitectura AI/LLM del proyecto alineada con estándares enterprise. • Liderar la implementación de servicios AI utilizando Python y frameworks modernos. • Diseñar integraciones seguras y resilientes entre modelos AI, APIs y sistemas enterprise. • Definir estrategias de Prompting Retrieval Embeddings Orchestration Observabilidad AI. • Guiar decisiones de performance, escalabilidad y optimización de costos en workloads AI. • Diseñar pipelines AI y flujos de inferencia sobre GCP. • Implementar APIs y servicios AI utilizando Python/FastAPI. • Liderar troubleshooting relacionado con respuestas, latencia, calidad y observabilidad de modelos. • Colaborar con equipos Backend, Frontend, Cloud y Arquitectura. • Definir estándares técnicos, realizar code reviews y promover buenas prácticas de AI Engineering. • Documentar arquitectura, ADRs y decisiones técnicas vinculadas a AI.

• Define and execute the long-term product strategy for Semiotic.ai’s micropayments platform. • Partner with the CEO and executive team to align product direction with company vision and funding goals. • Translate complex technological capabilities into a clear roadmap, ensuring alignment with market trends and customer needs. • Conduct deep market research and user discovery to understand the evolving landscape of micropayments, DeFi, and autonomous transactions. • Continuously assess customer sentiment, ecosystem demand, and competitor positioning to guide product direction. • Develop strong relationships with key partners, developers, and early adopters. • Own the full lifecycle of the micropayments product—from concept to launch to iteration. • Collaborate with cross-functional teams (engineering, design, research, partnerships) to deliver high-quality, scalable solutions. • Establish KPIs and success metrics for product performance and adoption. • Build, mentor, and lead a high-performing product organization to scale with the company’s growth. • Foster a culture of ownership, innovation, and data-informed decision-making. • Support fundraising efforts by crafting compelling product narratives and contributing to investor discussions. • Collaborate with marketing and partnerships to design go-to-market strategies that drive adoption and visibility.

Superhuman offers a dynamic hybrid model, and candidates in this role can be based remotely. You may be expected to travel to meet in person during your team’s scheduled collaboration weeks. Managers will determine in-person time according to business needs About SuperhumanGrammarly is now part of Superhuman, the AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites. The company’s products include Grammarly’s writing assistance, Coda’s collaborative workspaces, Mail’s inbox management, and Go, the proactive AI assistant that understands context and delivers help automatically. Founded in 2009, Superhuman empowers over 40 million people, 50,000 organizations, and 3,000 educational institutions worldwide to eliminate busywork and focus on what matters. Learn more at superhuman.com and about our values here. The OpportunityAs GTM AI Engineer, you will own the design and execution of AI-driven workflows across Superhuman's go-to-market stack, translating ideas from sales leadership and business partners into automations that measurably improve how our reps prospect, manage pipeline, and close deals. You'll be the builder behind our GTM AI function, turning a strong existing foundation in Salesforce, Gong, Outreach and more into a high-leverage, AI-powered revenue engine. This role offers the unique opportunity to define how Superhuman's go-to-market teams operate in an AI-first world, from the ground up, with direct visibility into the impact of your work. In this role, you will: - Architect end-to-end AI workflows for GTM use cases like prospecting and deal execution, defining data flows, system integrations, and automation logic - Ship 5 - 10 production AI workflows per quarter, from initial scoping through to live deployment and any subsequent iterations - Configure MCPs and AI infrastructure and tooling; determine where data needs to come from and how it gets delivered to the right people or systems - Manage Superhuman's MCP and AI connector library available to the GTM org, ensuring the tooling is discoverable, maintained, and actively adopted - Break down high-level business goals (e.g. "AI-inspect our pipeline") into concrete technical requirements and build against them - Partner with business partners and sellers to surface workflow pain points and translate them into AI-ready specifications - Own and prioritize a live backlog of AI use cases for the GTM org; gathering ideas from sellers, business partners, and leadership and operationalizing the best ones - Identify and evaluate tools, vendors and AI capabilities relevant to our GTM tech stack Qualifications - 5+ years in GTM Systems, Revenue Operations, Sales Operations, or a similar role in high-growth SaaS environments - Hands-on experience building AI-powered workflows, automations, or agents in a business context (not just prompt engineering) - Extensive experience with Clay, building multi-step workflows that pull data from multiple sources and take action - Proficiency with AI tools like Claude, Gemini or Perplexity for workflow automation, including prompt design, tool use, and agentic task orchestration - Extensive experience with MCP (Model Context Protocol) configuration and AI agent frameworks - Solid understanding of how enterprise GTM tools connect together; i.e. CRM (Salesforce), CPQ (DealHub), sales engagement (Outreach), conversation intelligence (Gong), data enrichment (Zoominfo) and adjacent tooling with experience in administering these or similar tools - Comfortable working from ambiguity to delivery; you can take a rough idea and ship something real in weeks, not quarters - Excellent communicator who can translate technical ideas from non-technical stakeholders - Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments. Compensation and BenefitsSuperhuman offers all team members competitive pay along with a benefits package encompassing the following and more: - Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits) - Disability and life insurance options - 401(k) and RRSP matching - Paid parental leave - 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick time - Generous stipends (including those for caregiving, pet care, wellness, your home office, and more) - Annual professional development budget and opportunities Superhuman takes a market-based approach to compensation, so base pay may vary by location. Our US locations are categorized into two compensation zones based on proximity to our hub locations. In Canada, all locations where we support employment are considered “Zone 1”. Base pay may vary considerably depending on job-related knowledge, skills, and experience. The expected salary ranges for this position are outlined below by compensation zone and may be modified in the future. United States: Zone 1: $140,000 - $190,000/year USD Zone 2: $123,000 - $154,000/year USD Canada: Zone 1: $100,000 - $135,000/year CAD For more information about our compensation zones and locations where we currently support employment, please refer to this page. If a location of interest is not listed, please speak with a recruiter for additional information. We encourage you to applyAt Superhuman, we value our differences, and we encourage all to apply—especially those whose identities are traditionally underrepresented in tech organizations. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law. Superhuman is an equal opportunity employer and a participant in the US federal E-Verify program (US). We also abide by the Employment Equity Act (Canada).