Role Description We are seeking an experienced L1 Support Analyst to join us for a remote 4 month opportunity. Provides customer-focused first-level technical support to end users via phone, email, and ticketing systems. Responsibilities include: - Triaging incidents, fulfilling requests, and resolving common hardware, software, and access issues. - Managing tickets through their full lifecycle, ensuring timely resolution, clear communication, and SLA adherence. - Escalating complex issues as needed while maintaining accurate documentation and delivering a positive user experience. Key Responsibilities - Serve as the first point of contact for end users seeking technical assistance. - Log, categorize, and prioritize incidents and service requests in the ticketing system. - Provide troubleshooting for basic hardware, software, and network-related issues. - Ensure accurate and detailed documentation of all incidents and resolutions. - Follow standard operating procedures and knowledge base articles for issue resolution. - Ensure adherence to SLAs and performance metrics. - Escalate unresolved or complex issues to higher support levels as required. - Communicate effectively with users, providing timely updates on ticket status. - Assist in maintaining knowledge base documentation. - Contribute to continuous improvement of service desk processes. Qualifications - Diploma or Bachelor’s degree in information technology or related field (or equivalent experience). - 0–2 years of experience in IT support or service desk environment. - Basic understanding of Windows OS, Office 365, and common enterprise applications. - Familiarity with ticketing systems (e.g., ServiceNow) is an asset. - Strong communication and customer service skills. Core Competencies - Customer Service Orientation - Problem-Solving Skills - Attention to Detail - Communication Skills - Team Collaboration Company Description Coreio Inc. is a growing Toronto-based ServiceNow consulting organization also specializing in IT managed services. We leverage our 35+ year history working with Enterprise clients in the Canadian Financial Services sector and apply our experience as in-house IT experts, to help our clients solve complex business and technology issues. In the past 5 years we’ve expanded our coverage to Mid-sized clients in the United States and Europe. Coreio is an equal opportunity employer and values diversity in its workforce. Coreio encourages applications from all qualified individuals and will accommodate applicants' disability-related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process. If you require a disability-related accommodation in order to participate in the recruitment process, please contact the Human Resources team by email at careers at coreio.com.

• Responsible for the coordination of technically detailed work impacting operations and information systems within Providence Health Plan. • Update and create Coding Policies and associated edit configurations. • Reply to provider and member appeals providing rationale for Coding Policy edits. • Monitor changes to codes, coding guidelines, and regulations. • Serve as a coding subject matter expert for other departments within PHP.

Role Description The Optum Serve IAM Provisioning Analyst is responsible for provisioning, modifying, and deprovisioning user access across enterprise systems by fulfilling access requests and related identity platforms while ensuring security, compliance, and service level expectations are met. You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities: - Execute standard user access provisioning, modifications, and deprovisioning based on approved requests and documented procedures. - Setup and maintain AD/EntraID accounts, mailboxes (on-prem & O365) and distribution lists throughout their lifecycle on multiple domains. - Process access requests through approved IAM platforms (e.g., Sailpoint, EntraID, Delinea). - Actively manage tickets and shared mailboxes, prevent access request backlogs, and assist with access requests submitted through ServiceNow, SECURE, or other enterprise request platforms. - Assist in maintaining supporting infrastructure systems within Optum Serve’s environment (RSA, Exchange, Brivo, Azure). - Escalate non-standard, high-risk, or unclear access requests to senior IAM team members or other IT teams. - Required to participate in a scheduled on-call rotation to assist with time-sensitive IAM requests and access issues outside of standard business hours, with guidance from senior team members as needed. - Maintain centralized documentation including SOPs, work instructions and other documentation as assigned. - Maintain accurate documentation and request notes to support audit, compliance, and reporting needs. - Support periodic access reviews and recertification campaigns, including remediation activities as assigned. - Follow security best practices, including provisioning “Least Privilege”, secure password sharing SOPs and securely identifying end users at the start of any interaction. Qualifications - Associate’s degree in Information Technology, Information Systems, Cybersecurity, or a related field. - 2+ years of experience troubleshooting hardware and software access issues. - 1+ years of experience with IAM platforms (Entra ID, Active Directory, Sailpoint). - 1+ years of experience to provision, modify, and deprovision user and group access across multiple Active Directory domains while adhering to domain-specific policies, security controls, and documented IAM procedures. - United States citizenship is required for this position. - Ability to obtain and maintain a suitability or determination of eligibility for a Confidential/Secret or Top-Secret security clearance. Requirements - Bachelor’s degree in Information Technology or equivalent experience (preferred). - 3+ years of experience with IAM Platforms (preferred). - Ability to work independently and with IT or cross-functional teams (preferred). - Strong analytical and troubleshooting skills (preferred). - Strong written and verbal communication skills, with the ability to clearly document work, explain technical information to non-technical stakeholders, and collaborate effectively with team members and business partners (preferred). - ITIL certification (preferred). Benefits - Comprehensive benefits package. - Incentive and recognition programs. - Equity stock purchase. - 401k contribution (all benefits are subject to eligibility requirements).

Role Description DeepIntent is seeking a Platform Support Analyst to join its growing team based in New York, New York. The Platform Support Analyst will report to the Sr. Director, Platform Support. - Address production issues/questions, maintenance, and business support within DeepIntent Products by communicating and coordinating across multiple teams (Client Success, Platform Operations, Product, Analytics, and Sales) - Monitor platform health; investigate and escalate issues - Troubleshoot all platform applications, providing triage, resolution, or recommendations - Manage incoming platform requests from internal users via JIRA tickets, Slack, and emails - Write basic SQL queries that can be used for data analysis and pulling reports - Coordinate and assist in Product feedback sessions; assist with functional and technical documentation. Qualifications - 2+ years of working experience in the digital marketing/advertising technology field, with an emphasis on DSP or Programmatic, and 1+ years in a customer-facing environment - Knowledge of ad tech/programmatic platform technologies, Data, DSPs, SSPs, Ad Exchanges, Ad Servers, and/or verification tools - Ability to analyze performance data and make compelling recommendations for internal strategy and optimizations - Experience and knowledge within SQL; understand concepts and ability to write basic queries that can be used for data analysis and pulling reports - Willingness to learn the technical and functional aspects of DeepIntent's platform - Basic knowledge of HTML and JavaScript - Desire to work in a rapidly growing and ever-changing environment - Strong verbal and written communication skills, working/communicating with internal teams and external clients, providing white-glove service - Detail-oriented, well-organized, flexible, and comfortable working independently - Technical aptitude to learn new technologies Benefits - Competitive base salary plus performance-based bonus or commission - Comprehensive medical, dental, and vision insurance - 401K match program - Unlimited PTO policy and paid holidays - Remote friendly culture with flexible work options - Career development and advanced education support - WFH and internet stipends - Many more perks and benefits!