The AI Factory. Accelerating the Future.
Platform Operations Lead
Location
United Kingdom
Posted
63 days ago
Salary
0
Seniority
Senior
Job Description
Platform Operations Lead
NexGen Cloud
• Build and improve scalable infrastructure operations processes that support a growing cloud platform • Enable customer-facing and operational teams with secure automation, diagnostics, tooling and clear workflows • Reduce repeatable manual work by identifying operational pain points and turning them into automated or self-service solutions • Support the rollout and readiness of new infrastructure environments, working closely with Infrastructure, DevOps and Engineering teams • Improve observability, incident response and operational documentation across production environments • Design and maintain runbooks, escalation paths and ownership models between technical and customer-facing teams • Evaluate new tools, vendors or approaches that could improve operational efficiency, reliability or scale • Coach and enable teams to adopt automation-first ways of working • Act as a bridge between technical infrastructure teams and the teams supporting customers day to day
Job Requirements
- Strong background in infrastructure, cloud operations, DevOps, platform engineering or operational engineering
- Experience supporting production environments where reliability, incident response and operational discipline matter
- Proven ability to design or implement automation that reduces manual operational workload
- Strong scripting, tooling or workflow automation skills, with an emphasis on clarity, maintainability and security
- Experience working across multiple technical and non-technical teams to improve processes and outcomes
- Familiarity with observability, monitoring, infrastructure platforms or orchestration technologies
- Ability to operate both hands-on and strategically in a fast-moving scale-up environment
- Strong documentation, communication and problem-solving skills
- A sense of ownership and accountability for operational outcomes
Benefits
- Competitive salary and annual discretionary bonus scheme
- Employee wellbeing benefits
- 25 days of holiday, plus public holidays
- Flexible working arrangements (remote or hybrid, depending on role and location)
- Real ownership and autonomy, with the trust to take initiative and experiment
- The opportunity to make a visible, meaningful impact as we scale
- Clear career progression and growth opportunities in a fast-growing company
- A collaborative, international culture built on trust, transparency, and ownership
- The chance to help shape NexGen Cloud's team, culture, and future alongside ambitious, mission-driven colleagues
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