Helping Visionaries Change the World
Senior PS Consultant
Location
Palestine
Posted
28 days ago
Salary
0
Seniority
Senior
Job Description
Senior PS Consultant
Miratech
• Serve as the primary technical point of contact for customers and internal stakeholders on cloud contact center solutions • Design and deliver end-to-end solutions, including discovery workshops, requirements gathering, and technical design documentation • Analyze business and technical requirements to define scalable and efficient architectures • Own and evolve contact center solution architecture across cloud platforms • Configure and customize solutions (IVR, routing strategies, integrations, automation) • Lead implementation, deployment, and upgrade activities • Collaborate with stakeholders and third-party vendors to ensure successful delivery • Support go-live activities and ensure a smooth transition to production
Job Requirements
- 5+ years of experience with enterprise contact center platforms
- Hands-on experience with Talkdesk (implementation, configuration, development)
- Expertise in Talkdesk Studio (IVR flows, routing, automation)
- Proven skills in Genesys Cloud CX , including development, implementation, and support
- Experience with integrations (APIs, CRM systems such as Salesforce, Zendesk, etc.)
- Hands-on experience in CCaaS migration projects, including transitions to Talkdesk
- Solid understanding of SIP/VoIP, SBCs, and call routing principles
- Strong analytical and problem-solving skills
Benefits
- Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
- Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
- Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
- Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
- Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
- Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
- Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
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