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Customer Service Representative – Payment Support
Location
Philippines
Posted
15 days ago
Salary
0
Seniority
Mid Level
Job Description
Customer Service Representative – Payment Support
SupportNinja
• Build, update, and maintain our payments-specific supplier database • Own supplier outreach (email, phone, etc.) to collect and verify information • Identify and flag inconsistencies, missing data, or potential issues proactively • Communicate clearly with internal teams to resolve questions and ensure accuracy from the start • Respond promptly and professionally to customer inquiries via phone, email, or chat • Provide accurate information about products and services to customers • Resolve customer issues in a timely and efficient manner • Follow up with customers to ensure that their issues have been resolved to their satisfaction • Properly and accurately document customer interactions in the organization’s CRM • Adhere to company policies and procedures • Meet or exceed performance targets for related KPIs • Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules • Collaborate with other departments as needed • Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times • Perform other duties as assigned
Job Requirements
- Minimum of 2 years of previous customer service experience, preferably in a call center environment
- Financial related experience such as billing, invoicing or processing payments
- Exceptional attention to detail and accuracy
- Strong critical thinking skills and ability to ask clear, thoughtful questions
- Highly organized, dependable, and consistent with follow-through
- Comfortable working with systems, repetitive workflows, and outreach (including phone calls)
- Able to work independently while knowing when to escalate issues
- Experience in operations support, data entry, or administrative roles is a plus (not required)
- Strong communication skills, both verbal and written
- Knowledge and experience with a CRM is a plus
- Proficient in using computers and various software applications
- Strong problem-solving skills
- Strong attention to detail
Benefits
- Competitive compensation
- Adherence to government-mandated benefits
- Retirement Savings Program with Company Matching
- Life Insurance
- HMO on day 1
- Paid time off, birthday leave
- Beautiful facility & Free Meals for onsite positions
- Opportunities for skills training and personal and professional development
- Employee Referral Program
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