• Provide ongoing operational support and management of network environments, ensuring high availability, stability, and adherence to agreed service levels. • Work closely with clients to understand operational requirements, business priorities, and network support needs, ensuring services align with day-to-day business operations. • Perform regular health checks, audits, and operational reviews of network infrastructure to identify risks, incidents, and opportunities for improvement. • Support and maintain network configurations, documentation, and operational runbooks, ensuring accuracy and readiness for operational and incident scenarios. • Lead and participate in incident management, problem resolution, and root cause analysis for complex network issues, ensuring timely restoration and prevention of recurrence. • Conduct network performance monitoring, capacity management, and utilization analysis to proactively address performance bottlenecks and scalability needs. • Support change management activities, including validation, implementation, and post-change monitoring, ensuring minimal business disruption. • Collaborate with cross-functional operational teams (service desk, system administrators, security, and application teams) to deliver integrated and coordinated support. • Apply operational best practices, standards, and compliance requirements to ensure process consistency and operational governance. • Stay current with modern network technologies and operational trends, recommending improvements that enhance reliability, resilience, and operational efficiency. • Provide day-to-day guidance and mentoring to junior engineers, supporting skill development, operational maturity, and knowledge transfer within the team.

• Provide ongoing operational support and management of network environments, ensuring high availability, stability, and adherence to agreed service levels. • Work closely with clients to understand operational requirements, business priorities, and network support needs, ensuring services align with day‑to‑day business operations. • Perform regular health checks, audits, and operational reviews of network infrastructure to identify risks, incidents, and opportunities for improvement. • Support and maintain network configurations, documentation, and operational runbooks, ensuring accuracy and readiness for operational and incident scenarios. • Lead and participate in incident management, problem resolution, and root cause analysis for complex network issues, ensuring timely restoration and prevention of recurrence. • Conduct network performance monitoring, capacity management, and utilization analysis to proactively address performance bottlenecks and scalability needs. • Support change management activities, including validation, implementation, and post‑change monitoring, ensuring minimal business disruption. • Collaborate with cross‑functional operational teams (service desk, system administrators, security, and application teams) to deliver integrated and coordinated support. • Apply operational best practices, standards, and compliance requirements to ensure process consistency and operational governance. • Stay current with modern network technologies and operational trends, recommending improvements that enhance reliability, resilience, and operational efficiency. • Provide day‑to‑day guidance and mentoring to junior engineers, supporting skill development, operational maturity, and knowledge transfer within the team.

• Lead technical discovery with prospective customers, uncovering integration requirements, data architecture constraints, and risk decisioning objectives across onboarding, fraud, credit, and compliance use cases. • Own the end-to-end technical implementation for new customers partnering with the Technical Account Manager, Account Executive and Sales Engineer, from kickoff through go-live: integration design, data mapping, agent workflow configuration, and UAT support. • Design and deploy multi-step agentic workflows for customers — automating onboarding, fraud investigation, credit decisioning, case management, alert triage, and compliance monitoring end to end. • Synthesize patterns across customer deployments and deliver structured product feedback, feature requests, and gap analyses to Oscilar's product and engineering teams.

• Pair with sales to technically align Endgame with their systems • Lay the foundation post-close, run a build → pilot → GA loop for every use case • Drive adoption end-to-end • Be the technical voice in security and architecture reviews • Build strong relationships with technical champions • Sit in R&D syncs and shape what we build next