• Manage a book of enterprise customers with a focus on driving business value from onboarding through renewal • Able to communicate with all levels within a customer’s organization to develop trusted relationships with executive sponsors, primary contacts, and end-users • Promote customer delight and loyalty by developing an understanding of their key HR / Compensation objectives and helping them achieve those objectives using Bettercomp • Ensure customers are aware of product updates and new features that are key to enhancing or increasing value delivery • Champions' adoption of AI tools and workflow improvements that increase team efficiency; models curiosity and experimentation • Develop and maintain deep platform expertise to guide customers through Bettercomp's capabilities and support the successful execution of cyclical compensation processes • Participate in the initial product implementation as part of the Bettercomp implementation team (you’ll be a co-pilot during the implementation phase) • Create a seamless experience for customers as they navigate early onboarding and ongoing product adoption • Function as a communications liaison between customers and internal teams post-implementation • Proactively monitor and manage customer health, risk, opportunities, and renewals • Identify process improvement opportunities, draft solutions, and advocate for change • Contribute to helping build our Customer Success function and processes • Use internal team tools to keep track of work progress • Other projects as needed

• Manage a book of enterprise customers with a focus on driving business value from onboarding through renewal • Able to communicate with all levels within a customer’s organization to develop trusted relationships with executive sponsors, primary contacts, and end-users • Promote customer delight and loyalty by developing an understanding of their key HR / Compensation objectives and helping them achieve those objectives using Bettercomp • Ensure customers are aware of product updates and new features that are key to enhancing or increasing value delivery • Champions' adoption of AI tools and workflow improvements that increase team efficiency; models curiosity and experimentation • Develop and maintain deep platform expertise to guide customers through Bettercomp's capabilities and support the successful execution of cyclical compensation processes • Participate in the initial product implementation as part of the Bettercomp implementation team (you’ll be a co-pilot during the implementation phase) • Create a seamless experience for customers as they navigate early onboarding and ongoing product adoption • Function as a communications liaison between customers and internal teams post-implementation • Proactively monitor and manage customer health, risk, opportunities, and renewals • Identify process improvement opportunities, draft solutions, and advocate for change • Contribute to helping build our Customer Success function and processes • Use internal team tools to keep track of work progress • Other projects as needed

• Manage assigned portfolio customers with significant independence; Develop strategic customer relationships across territories and execute impactful strategies to drive strong business results • Proactively and reactively ensure that customers are continuously delighted throughout their journey with Renaissance • Partner with Sales to develop and execute account growth strategies across shared customers, leveraging deep customer insights to drive expansion opportunities within customer accounts • Take ownership of risk identification, documentation, and escalation within their area. Apply customer and territory insights to ensure timely and accurate reporting of risks • Identify opportunities for upselling and cross selling and work closely with the sales team to close any sales opportunities • Lead complex customer success initiatives and serve as the escalation point for accounts, developing innovative solutions for sophisticated customer challenges • Assist with product order queries and working with logistics team to resolve product order related issues • Ensure that customers fully understand our product, benefits, and features • Drive engagement and full adoption of our product and deployed hardware. Manage multiple tasks and higher levels of complexity • Observe themes/ Gather feedback from customers and relay it to the product development team to enhance our product based on customer needs • Monitor customer accounts and re-actively address any signs of dissatisfaction or potential churn, taking measures to retain customers • Guide new customers through the onboarding process, ensuring a smooth transition and setup on our platform with 1:many communication • Independently drive customer strategies for personalized engagement • Act as a mentor to internal teams as needed to set expectations around customer success management; Serve as a subject matter expert for customer success strategies and product support • Develop strong product and industry knowledge to support customer success strategies and provide product-related assistance; Contribute to thought-leadership initiatives and support organizational presence at key customer and industry events

• Offers technical, clinical, educational, and sales support for leadless technology adoption • Collaborates closely with internal and external stakeholders for procedural success • Develops and manages education programs for healthcare providers • Provides clinical expertise and technical support to customers • Educates healthcare providers on product indications and patient selection • Coordinates and delivers training activities including procedure simulations • Maintains comprehensive clinical and technical product knowledge • Liaison with marketing for technology improvements • Completes administrative reporting as assigned