• Build deep expertise in a defined product group and associated buyer personas; act as the primary subject matter expert (SME) for active sales opportunities and represent the right product domain in multi-product pursuits. • Partner with SDRs and AEs in early discovery to qualify opportunities and assess alignment of systems, data flows, integration points, and non-functional requirements (e.g., security, scalability, accessibility) to support pursuit strategy. • Translate functional requirements into actionable solution designs and configuration options; lead product proofs of concept (POCs) to validate solution fit and convert pipeline. • Document MEDDPICC-aligned insights, particularly Metrics and Decision Criteria, in CRM in pursuit documentation. • Provide accurate, comprehensive responses to RFPs and RFIs that address the needs of functional buyers. • Serve as the SKU configuration SME to validate quotes against the proposed solution and customer technical landscape. • Design and deliver persona-specific demos, workshops, and proofs of concept that align product capabilities with buyer outcomes and Decision Criteria. • Maintain demo environments with up-to-date data, reusable scripts, scenario assets, and runbooks that support Sales progression. • Prepare detailed post-sale handoff materials to ensure seamless transitions to Services and Customer Success. • Provide structured feedback to Product and Enablement teams on gaps, objections, and content needed based on real-world sales cycles to enhance team effectiveness and performance. • Travel extensively (60–75%), with weekly customer visits common.

• Proactively perform data driven analysis and modeling of supply chain data (e.g. inventory, service levels, forecasting, etc.) • Consult and educate customers to meet objectives such as: improving days of inventory supply/turns and decrease excess/obsolete inventory. • Maintain and perform scheduled calls with Blue Ridge customers to review purchasing, forecasting, inventory and service levels for the period. • Provide reporting assistance to customers including, but not limited to custom report building and SQL query development. • Ensure accuracy of metrics and identify the underlying drivers behind performance. • Develop a strategic relationship with customers to achieve their objectives and goals leveraging Blue Ridge solutions. • Prepare reports to illustrate trends and identify root causes through detailed analysis of key data, including recommendations for corrective action and continuous improvement opportunities. • Participate in the planning and configuration of Blue Ridge systems.

• Support compensation and organizational design initiatives • Advance job architecture and leveling project • Partner with HR Business Partners and business leaders • Review, update, and standardize job descriptions across the organization

Title: Corporate After Hours Consultant - Remote, Australia Location: Remote - Australia Job Description: About the Brand FCM Travel is the flagship global corporate travel management arm of Flight Centre Travel Group (FCTG). It is a top-tier travel management company (TMC) providing end-to-end travel solutions, proprietary booking technology, and 24/7 expert service to large businesses and multinational organisations across over 95 countries. About the Opportunity As a Corporate After-Hours Consultant you will be responsible for delivering exceptional customer service, while efficiently managing time to provide professional travel solutions to corporate clients in a high-pressure environment. Working on a 24-hour rotating roster, you must adhere to all After Hours Customer Care processes and policies. You will be required to work independently, navigate multiple GDS systems simultaneously, and issue tickets swiftly in emergency situations to meet client needs. You are expected to maintain high standards of service, while effectively handling complex travel requests. This position can be based Australia-wide for the right candidate. What you will be doing: - Assist clients with travel enquiries outside of business hours - Quote and issue new airfare tickets, calculate and reissue air tickets for changes - Amend or update bookings on all required land products, both in-GDS and non-GDS channels - Adhere to prescribed customer travel policy, FCTG policies and Corporate After-Hours processes at all times What you will need: - Minimum 1 years' experience as a corporate travel consultant with a proven track record of meeting and exceeding KPI targets - only experienced travel consultants will be considered - Sabre GDS system experience (Amadeus an added advantage) - Ability to interpret fare rules, change fees, additional collections - self-ticketing for new bookings and reissues will be required - Exceptional customer service and problem-solving skills to proactively identify and address problems, analysing issues to find effective solutions - High degree of accuracy and attention to detail - Excellent written and verbal communication skills - Ability to work under pressure, manage time effectively and meet deadlines - Ability to meet challenges with resourcefulness and work autonomously - Flexibility to work a rotating roster based on a 24/7 business, committing to two full weekends per four-week roster a minimum of 8-hour shifts) to meet operational requirements - Experience in Lumina, Portal, Genesys and Salesforce Agent Workspace an advantage What you'll Enjoy: Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status Development: Individualised Learning & Development pathway options Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within   Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym Mental Health: Support and Employee Assistance Program for staff and family Social: Embrace the famous Flight Centre culture at our Reward & Recognition events throughout the year including our most popular events on the calendar Global Gathering (in Bangkok) and EOFY Celebration Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment Are you ready to elevate your career in travel management? Apply with FCM today! Please Note: applications can only be considered by candidates who are based, and have the right to work, in Australia without restriction or requiring visa sponsorship. Remote working options outside of Australia are not available for this position. I-CM