• Leads the region and/or teams according to the values, ethics and parameters outlined • Establishes and maintains client account plans and ensures that action steps are implemented to achieve results in the areas of client satisfaction and retention, expansion of services, utilization of supplier network • Accountable for achievement of all designated goals and objectives in the areas of operational effectiveness, revenue generation and other success factors • Proactively supports development of client relationships and attend meetings & reviews as required • In partnership with the Directors, establish and maintain long – term relationships with client at a global strategic level • Identifies and implements process improvement for operational effectiveness, for client teams, based on client specific requirements whilst adhering to broader operational effectiveness goals, including technology requirements • Creates an environment for success through regular communication forums, including operational team meetings and strategic leadership meetings with regional directors and managers, including all functional areas within the region • Works closely with the Clients to assess any concerns on the planned program and associated business objectives • Conducts Client performance analysis and develops optimization plans with Operations; recommends actions around process delivery enhancement • Conducts Client profitability analysis & optimization recommendations (specifically related to contract/SOW terms and performance)

• Oversee daily operations of billing, client services, and premium reconciliation team • Monitor performance measures and recommend corrective actions • Manage billing associates, including hiring and performance appraisals • Ensure performance levels are met and recommend action plans • Handle escalated service issues with customers • Proactively improve customer experience and performance by reviewing metrics • Manage multiple projects by assigning resources and implementing schedules • Review control point audits as part of ICFR processes • Identify process improvement opportunities within the department

Role Description The selected candidate will step into the Transformation Lead, P&C Services Europe role during the incumbent’s parental leave. They will work closely with senior stakeholders across Europe and the US, partnering with European and global P&C leaders to understand priorities, secure resources, and deliver organisational design and transformation work aligned with IRC Strategy 100. In this role, they’ll help lead change, strengthen the employee experience, and support a culture of continuous improvement across the full employee life cycle. Their leadership will play a key part in improving our organisational culture, enhancing the services we provide to colleagues, managing our cost base, and building a resilient P&C organisation for the future. Key Working Relationships - Reports to the Director, P&C Partner Services & Transformation and Regional Director, P&C, Europe. - Works closely with P&C Partners, Country P&C Focal Points, and global P&C teams such as Operations, P&C IT, Recruitment, Compensation, Duty of Care, GEDI, or People Development. - Regularly engages with P&C leadership, HQ teams, and Senior Leadership in Europe. Key Accountabilities - Strategic Planning & Organizational Alignment (~20%) - Help turn the global P&C strategy into a clear, actionable plan for Europe and the US. - Work with senior leaders to assess readiness, set priorities, and align resources. - Stay ahead of external trends and workforce changes to shape our future of work approach. - Maintain strategic roadmaps that guide how P&C services evolve for our European teams. - Program & Project Management (~45%) - Lead and deliver transformation and process improvement projects that strengthen employee experience, efficiency, and service quality. Current initiatives include but are not limited to: - Quarterly People Trends Metrics Reports - Manage Europe P&C Calendar and support key milestones - Skillsurvey rollout - Absence, leave, and time tracking rollout - Workday Onboarding enhancement - EU Pay Transparency Directive – monitoring local implementations and finalising our internal framework and operational processes - Exit Survey Redesign - Mapping for Impact – supporting the planning and execution to reconcile identified gaps at each location - Build tools and routines to track KPIs, progress, risks, and impact. - Develop practical project plans and communication approaches to support initiatives across multiple countries. - Provide local expertise to ensure global P&C plans reflect European needs. - Manage program-level risks, dependencies, and issues. - Use project management tools effectively to support planning, delivery, and reporting. - Continuous Improvement (~35%) - Use data and insights to drive transparency, effective decision making, and operational excellence. - Apply internal and external HR best practices to improve processes and outcomes. - Partner closely with P&C teams across Europe to ensure strong execution and alignment. - Promote a culture of learning, innovation, and continuous improvement. Qualifications - Significant senior HR experience with both strategic and hands-on project management responsibilities, ideally in large, complex global organisations. - Minimum 5 years’ experience supporting European HR required; experience supporting US HR preferred. - Experience contributing to organisation-wide change, improving processes, and supporting global P&C transformation in a matrixed environment. - Strong understanding of business transformation, organisation development, process improvement, programme and project management, and change-focused communication and engagement. - A track record of delivering results in fast-moving, evolving environments. Skills & Knowledge - Strong consulting skills with the ability to influence, challenge thinking, and solve problems collaboratively. - Comfortable working across countries and cultures with an inclusive, consultative, and resourceful approach. - Excellent written and spoken English. Compensation - UK: £55,000 - £62,933 - US: $74,987 - $84,960 - Ranges are based on various factors including the labor market, job type, internal equity, and budget. - Exact offers are calibrated by work location, individual candidate experience, and skills relative to the defined job requirements. Professional Standards All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.

Role Description As a Client Support Executive, you will work as part of a large global team supporting our successful cloud-based Smart™ Automated Test, Audit and Shield Applications across our world-wide Client-base. You will work co-operatively with colleagues to understand customer requirements, and with the guidance from more Senior Consultants, help provide Customer value-add service from the Smart™ Product Suite. You will be responsible for: - Providing support to our customers as part of the Kainos Smart™ Gold Service, enabling our customers to maximise value-add from the Kainos Smart™ Product Suite by: - Executing, Reporting and Maintaining customer Test Packs. - Performing analysis on customer test coverage to recommend enhancements and improvements that will provide additional customer Value. - Liaising directly with customers on a regular basis as part of the Smart™ Gold Service. - Helping to on-board and provide Business-as-Usual Support to our Customers using the Smart™ Automated Test, Audit and Shield Applications. - Understanding Customer Needs – You will perform analysis of Customer’s Workday configuration and understand the specific domain (HCM, Recruiting, Financials, Payroll and Security) configuration that drives their business. - Defining, Designing, Building and Refining Test Packs - From initial discovery of the Customers’ specific configuration, you will help define the scope of appropriate tests to be created, ensuring they are aligned with the Customer’s test strategy. You will utilize the test scope to design and build test packs in Kainos Smart™, achieving a balance of efficiency versus added value for the Customer. - Customer Upskilling - You will help transfer knowledge of the Smart™ Automated Test, Audit and Shield Applications to Customer teams and colleagues. - Contributing to Continuous Improvement - Outside of Customer engagements, you will contribute to the continuous improvement of the Kainos Smart™ Testing and Audit products by suggesting new features & functionality and liaising with development on the creation and testing of features, fixes etc. - Working as part of a team - You will deliver as part of a team, supported by experienced consultants and supporting more junior team members. You’ll also support your colleagues to foster an inclusive culture in all that you do. Qualifications - Excellent customer focus, with experience in a customer-facing environment. - Business, Finance, Computer Science or related degree to an honours level. Requirements - A developed understanding of manual and automated testing. - Exposure to software development, business analysis or quality assurance/test consulting environment. - Experience in the implementation of on-premise or cloud-based Financials / Business Applications such as CRM, ERP, BI or HCM. - Experience of the Workday Application Suite. - Positive can-do attitude with the ability to work independently and to adapt your style and practices in order to respond to changing circumstances and customer needs. - Clear and effective communicator (both written and verbal). - Ability to prioritise, plan workload and meet key deadlines. - Ability to apply all relevant standards and procedures to your own work, maintaining high levels of quality and accuracy at all times. - Good commercial awareness and understanding of project and business dynamics. - Excellent attention to detail. - Capable of working within (remote) teams and alongside customers, as well as individual tasks with limited supervision. Benefits - Embracing our differences: At Kainos, we believe in the power of diversity, equity and inclusion. - We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. - We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. - Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out. - We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.