• Conduct comprehensive diagnostic psychiatric evaluations for children and adolescents presenting with complex emotional, behavioral, and neurodevelopmental challenges (including ADHD, Autism, Bipolar Disorder, and severe trauma). • Safely prescribe, monitor, and manage psychotropic medications for pediatric populations, adhering strictly to pediatric psychopharmacology standards and Massachusetts state monitoring guidelines. • Act as the core medical/psychiatric consultant for our clinical team, participating in case consultations and collaborating with therapists, mentors, and the Operations Director to ensure holistic client care. • Complete psychiatric evaluations, progress notes, and treatment plan sign-offs in our secure Electronic Health Record (EHR) system within standard compliance timelines. • Maintain a high standard of HIPAA compliance. • Provide clinical and diagnostic direction during high-risk pediatric psychiatric crises or complex diagnostic presentations.

• Build and sustain strong relationships with high schools and career and technical centers within the assigned region to support Pre-College program growth and meet established outreach and enrollment goals. • Engage and collaborate with educators and school leaders, to introduce, expand, and support Pre-College opportunities. • Plan and deliver engaging presentations to small and large groups of students, families, and school personnel to increase awareness, participation, and program interest. • Serve as a primary point of contact for partner and prospective schools, clearly communicating program offerings, partnership requirements, and participation processes. • Support students and families throughout the Pre-College experience by providing guidance, answering questions, assisting with registration, and ensuring high-quality, student-centered experience. • Collaborate closely with internal teams across Pre-College, Enrollment, Academic Affairs, and Student Services to support coordinated outreach, student success, and continued program growth. • Track outreach activities, partnerships, and student engagement using College technology systems, travel within the assigned region as needed, and contribute to achieving program goals and strategic growth priorities. • Ability to work during high impact time periods and enrollment periods.

• Lead the design, development, configuration, customization, and implementation of Oracle Siebel CRM solutions. • Architect and deliver scalable, maintainable, and high-performing Siebel applications aligned with enterprise architecture standards and business objectives. • Serve as the primary technical lead and subject matter expert for all Siebel development initiatives and production support activities. • Oversee Siebel development activities including workflows, business services, eScript/VB scripting, configuration, runtime events, and Open UI customization. • Design and develop integrations between Siebel and external systems using APIs, web services, middleware, and other enterprise integration technologies. • Provide technical leadership, mentoring, code reviews, and guidance to development team members to ensure adherence to coding standards and best practices. • Collaborate with business analysts, architects, QA teams, and stakeholders to translate functional requirements into technical solutions. • Troubleshoot and resolve complex technical issues, performance bottlenecks, and production defects within Siebel applications and integrations. • Ensure compliance with security, data integrity, change management, and software development lifecycle (SDLC) standards. • Support release planning, deployment activities, environment management, and production migrations. • Participate in solution design sessions, technical estimations, and project planning activities. • Drive continuous improvement initiatives related to development processes, automation, system performance, and application stability. • Maintain technical documentation including solution designs, integration specifications, development standards, and operational procedures. • Coordinate with infrastructure, database, and support teams to ensure system reliability, scalability, and availability. • Stay current with Oracle Siebel technologies, industry trends, and emerging CRM best practices to recommend innovative solutions and improvements.

• Supervision of the credentialing associate team • Training of the credentialing associate team • Documentation of all BetterHelp Insurance Credentialing processes • Analyze and update processes to improve as needed • Provide day-to-day guidance, training, and support to credentialing associates and internal BetterHelp team • Identify and problem solve inefficiencies in credentialing and recredentialing processes • Develop and maintain the credentialing team’s relationship with other BetterHelp Teams • Track application statuses, credentialing deadlines, and recredentialing timelines to ensure timely completion. • Analyze and update processes to improve timelines • Maintain accurate and up-to-date provider information in internal databases and Verifiable. • Liaise with CVO to resolve any issues or delays in the credentialing process. • Provide regular updates to leadership on key metrics and process improvements.