• Conduct patient assessments in Spanish • Provide virtual guidance, primarily through phone and video visits • Collaborate with a multidisciplinary team, including cardiology-trained nurse practitioners, pharmacists, social workers, and care coordinators • Completing remote (telephonic/video) visits to conduct nursing assessments • Provide comprehensive clinical education tailored to individual needs (disease process, medications, symptom monitoring, lifestyle counseling, contingency planning) • Developing care plans in partnership with members and their caregivers • Collaborate closely with our PCP partners and other clinical teams within Devoted Medical Group to coordinate care

Role Description The member services agent is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department. - Knowledge of principles and processes for providing customer and personal services, including: - Customer needs assessment - Meeting quality standards for services - Evaluation of customer satisfaction - Confer with customers by telephone to provide information about Rx claims processing. - Keep detailed records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. - Follow-up to ensure that appropriate changes were made to resolve customers' problems. - Refer unresolved customer grievances to designated departments for further investigation. - Review Rx insurance policy terms to determine whether a claim is covered for employer group. - Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. - Resolve customers' service or billing complaints. - Obtain and examine all relevant information to assess validity of complaints and to determine possible causes. - Abide by all obligations under HIPAA related to Protected Health Information (PHI). - If a HIPAA violation is discovered, report the violation to the Compliance Officer and/or Human Resources. - Attend, complete, and demonstrate competency in all required HIPAA Training offered by the company. - Flexibility to understand, appreciate and embrace that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Qualifications - High School or equivalent. - Customer service experience. - Computer experience. Requirements - Interacting with Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. - Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. - Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources. - Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. - Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data. - Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts. - Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job. - Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work. - Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork. - Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems. - Customer and Client Focus. - Problem Solving and Analysis. - Time Management. - Communication Proficiency. - Teamwork Orientation. - Technical Capacity. - Multitasking. Benefits - Medical, Dental, Vision Insurance - Disability and Life Insurance - Employee Assistance Program - Remote Work Options - Generous Paid-Time Off - Annual Reviews and Developmental Plans - Retirement Plan with Company Match Immediately 100% Vested Company Description Liviniti, LLC and all entities provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Liviniti complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Liviniti expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Liviniti employees to perform their job duties may result in discipline up to and including discharge. EOE M/F/V/D

Role Description As a Twin Advanced Practice Provider, you make a difference in people's lives by providing treatment, management, and guidance to empower your members seeking to achieve complete diabetic reversal and overall health improvement across multiple conditions, using artificial intelligence, machine learning, and a health coach, RN, and provider care management model. This role is to support members in multiple states through remote care management. The schedule for this position is Monday - Friday with 2 shifts from 10am-6pm and 3 shifts from 9am-5pm in your time zone and an on-call rotation. Responsibilities - Engage with collaborative team of healthcare professionals including health coaches, physicians, chief medical officer, and other colleagues. - Conduct health assessments including review of laboratory results, medical history, and psychosocial history. - Assess symptoms and treat as appropriate, collaborating with Twin Health member’s primary care provider. - Willingness to deliver care using telemedicine and to document in Twin’s clinical platform. - Manage a high risk population and work collaboratively between the care team and member to understand social determinants of health and population specific needs. - Willingness to learn and understand the Twin Model of Care to support reversal of diabetes and other chronic conditions. - Basic understanding of business objectives and service level agreements that support both financial, clinical, and quality success and outcomes. - Collaborate with Twin medical team to provide excellent customer service and experience, focusing member care around multiple chronic conditions. - Provide patient education to promote habits that will prevent diseases and maintain good health as outlined by Twin Health Program. - Discussing and reviewing patients' medical history, symptoms, allergies, and current medications. - Asking patients situation-specific questions to assess symptoms. - Prescribing suitable medications to patients and providing proper dosage and administration instructions per Twin Health Policy. - Maintaining accurate records of patients' contact details, medical history, prescribed medications, allergies, diagnoses, and progress. - Additional duties as assigned. Qualifications - Advanced Practice Registered Nurse license, licensed in multiple states. - 3-5 years of experience as an advanced practice provider. - Clinical experience and passion in working with multiple different populations including underserved groups. - Experience managing patients remotely across different geographic areas and states. - 5 or more licenses with willingness to obtain more. - Eager to collaborate with a wonderful team of internal medicine and family medicine physicians and health coaches. - Board-certified in family or internal medicine. - Proven experience working as an advanced practice provider. - Sound medical knowledge. - The ability to consult with patients through virtual communication channels. - Excellent analytical and problem-solving skills. - Exceptional communication skills. - A patient and compassionate disposition. - Detail-oriented. - Interest in working with underserved groups. - Experience using technology and data to guide care decisions. - Fluent in English and Spanish preferred. Benefits - The compensation for this position is $120,000 annually. - A competitive compensation package in line with leading technology companies. - As a remote friendly company we are committed to providing opportunities for all who join to further build relationships, increase cross-functional collaboration, and celebrate our accomplishments. - Opportunity for equity participation. - Unlimited vacation with manager approval. - 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents. - 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options. - 401k retirement savings plan.

Role Description The Resource Management Coordinator is the operational heartbeat of our Professional Services delivery organization. You'll orchestrate the complex dance of matching the right consultants with the right engagements. Reporting to the Manager of the Corporate PMO, you'll ensure our consultants are efficiently deployed, projects are properly staffed, and our delivery teams have what they need to succeed. This role sits at the critical intersection of sales pipeline, resource capacity, and delivery excellence. If you thrive on optimization, love solving the puzzle of resource allocation, and want to directly enable the success of high-stakes security engagements, this is your opportunity. Core Responsibilities - Resource Planning & Allocation - Manage resource assignments across complex, multi-month engagements including IAM implementations, GRC programs, and Cloud security projects. - Analyze consultant skillsets, availability, and utilization to optimize project staffing decisions. - Maintain accurate resource calendars and booking systems in PSA platforms. - Proactively identify resource constraints and conflicts before they impact delivery. - Balance utilization targets with employee well-being and professional development goals. - Forecasting & Capacity Management - Generate and analyze scheduling, utilization, and forecasting reports to inform staffing decisions. - Partner with Practice Leaders to understand upcoming pipeline and capacity requirements. - Identify gaps in resource capabilities and communicate hiring needs to leadership. - Support strategic planning for resource pool expansion and skill development. - Track and report on key metrics including utilization rates, bench time, and forecast accuracy. - Project Lifecycle Support - Coordinate seamless sales-to-delivery handoffs for new engagements. - Collaborate with Project Managers to develop realistic project timelines and resource plans. - Support revenue recognition and customer invoicing processes. - Manage project data integrity within PSA and related systems. - Ensure projects meet scope and budget expectations through effective resource management. - Stakeholder Communication & Collaboration - Serve as primary point of contact for resource availability and allocation questions. - Maintain strong relationships with consultants, Project Managers, Practice Leaders, and sales teams. - Communicate resource decisions clearly with rationale and alternatives when needed. - Facilitate resolution of scheduling conflicts and competing resource demands. - Provide regular updates to leadership on resource health and utilization trends. Qualifications - Resource Management Experience: 1+ years in resource management, project coordination, or professional services operations. - Consulting Environment: 2+ years working in or supporting consulting services, IT projects, or professional services delivery. - Scheduling & Planning: Demonstrated experience managing complex schedules across multiple projects and team members. - Systems Proficiency: Comfortable learning and mastering PSA platforms, CRM tools, and reporting systems. - Analytical Mindset: Ability to interpret utilization data and make sound staffing recommendations. - Communication Skills: Strong written and verbal communication with all organizational levels. - Multi-Tasking: Proven ability to manage competing priorities in fast-paced environments. - Proactive Problem-Solving: Anticipates issues and proposes solutions before problems escalate. Preferred Qualifications - Experience with PSA/ERP platforms. - Familiarity with cybersecurity services delivery environments. - Exposure to IAM, GRC, or Cloud project lifecycles and terminology. - Understanding of information security roles, certifications, and skill requirements. - Project management experience or formal PM training. - Background in workforce planning or capacity management. Benefits - Remote workforce primarily (U.S. based only, some travel may be required for certain positions, working on-site may be required for Federal positions). - Group Medical Insurance options: Zero Deductible PPO Plan (GuidePoint pays 90% of the premium for employees and 70% for family plans) or High Deductible Health Plan with HSA (GuidePoint pays 100% of the employees premiums and 75% for family plans). - Group Dental Insurance: GuidePoint pays 100% of the premium for employees and 75% of family plans. - 12 corporate holidays and a Flexible Time Off (FTO) program. - Healthy mobile phone and home internet allowance. - Eligibility for retirement plan after 2 months at open enrollment. - Pet Benefit Option.