Role Description The Resource Management Coordinator is the operational heartbeat of our Professional Services delivery organization. You'll orchestrate the complex dance of matching the right consultants with the right engagements. Reporting to the Manager of the Corporate PMO, you'll ensure our consultants are efficiently deployed, projects are properly staffed, and our delivery teams have what they need to succeed. This role sits at the critical intersection of sales pipeline, resource capacity, and delivery excellence. If you thrive on optimization, love solving the puzzle of resource allocation, and want to directly enable the success of high-stakes security engagements, this is your opportunity. Core Responsibilities - Resource Planning & Allocation - Manage resource assignments across complex, multi-month engagements including IAM implementations, GRC programs, and Cloud security projects. - Analyze consultant skillsets, availability, and utilization to optimize project staffing decisions. - Maintain accurate resource calendars and booking systems in PSA platforms. - Proactively identify resource constraints and conflicts before they impact delivery. - Balance utilization targets with employee well-being and professional development goals. - Forecasting & Capacity Management - Generate and analyze scheduling, utilization, and forecasting reports to inform staffing decisions. - Partner with Practice Leaders to understand upcoming pipeline and capacity requirements. - Identify gaps in resource capabilities and communicate hiring needs to leadership. - Support strategic planning for resource pool expansion and skill development. - Track and report on key metrics including utilization rates, bench time, and forecast accuracy. - Project Lifecycle Support - Coordinate seamless sales-to-delivery handoffs for new engagements. - Collaborate with Project Managers to develop realistic project timelines and resource plans. - Support revenue recognition and customer invoicing processes. - Manage project data integrity within PSA and related systems. - Ensure projects meet scope and budget expectations through effective resource management. - Stakeholder Communication & Collaboration - Serve as primary point of contact for resource availability and allocation questions. - Maintain strong relationships with consultants, Project Managers, Practice Leaders, and sales teams. - Communicate resource decisions clearly with rationale and alternatives when needed. - Facilitate resolution of scheduling conflicts and competing resource demands. - Provide regular updates to leadership on resource health and utilization trends. Qualifications - Resource Management Experience: 1+ years in resource management, project coordination, or professional services operations. - Consulting Environment: 2+ years working in or supporting consulting services, IT projects, or professional services delivery. - Scheduling & Planning: Demonstrated experience managing complex schedules across multiple projects and team members. - Systems Proficiency: Comfortable learning and mastering PSA platforms, CRM tools, and reporting systems. - Analytical Mindset: Ability to interpret utilization data and make sound staffing recommendations. - Communication Skills: Strong written and verbal communication with all organizational levels. - Multi-Tasking: Proven ability to manage competing priorities in fast-paced environments. - Proactive Problem-Solving: Anticipates issues and proposes solutions before problems escalate. Preferred Qualifications - Experience with PSA/ERP platforms. - Familiarity with cybersecurity services delivery environments. - Exposure to IAM, GRC, or Cloud project lifecycles and terminology. - Understanding of information security roles, certifications, and skill requirements. - Project management experience or formal PM training. - Background in workforce planning or capacity management. Benefits - Remote workforce primarily (U.S. based only, some travel may be required for certain positions, working on-site may be required for Federal positions). - Group Medical Insurance options: Zero Deductible PPO Plan (GuidePoint pays 90% of the premium for employees and 70% for family plans) or High Deductible Health Plan with HSA (GuidePoint pays 100% of the employees premiums and 75% for family plans). - Group Dental Insurance: GuidePoint pays 100% of the premium for employees and 75% of family plans. - 12 corporate holidays and a Flexible Time Off (FTO) program. - Healthy mobile phone and home internet allowance. - Eligibility for retirement plan after 2 months at open enrollment. - Pet Benefit Option.

Role Description We are seeking an experienced Bilingual Care Coordinator to join our virtual team. As the first point of contact for patients, you will play a vital role in ensuring a smooth and supportive healthcare experience. This position demands strong organizational abilities, excellent customer service, and multitasking skills to thrive in a dynamic, fast-paced environment. Key Responsibilities - Client Experience - Professionally welcome patients and introduce them to our services. - Conduct virtual consultations to explain our care model. - Guide patients through their healthcare journey, from initial consultation to follow-up. - Manage patient communications, including calls, emails, and appointment confirmations. - Coordinate scheduling and facilitate follow-up appointments. - Medical Administrative Operations - Provide administrative support to the clinical team, including maintaining digital health records. - Assist with membership and billing inquiries. - Coordinate referrals with external healthcare providers. - Ensure the efficient operation of the practice. Qualifications - Bilingual (English and French) - Professional demeanour and high emotional intelligence. - Minimum of 2 years’ experience in healthcare or telemedicine. - Proficiency with EMR systems and telemedicine platforms. - Knowledge of women’s health and medical terminology. - Strong organizational skills and acute attention to detail. Requirements - Excellent presentation skills in virtual environments. - Exceptional verbal and written communication skills. - Experience in telehealth or concierge healthcare settings. Benefits - Paid time off - Work from home Company Description We are a menopause healthcare platform dedicated to delivering personalized, high-quality care for women across Canada. Our mission is to provide a seamless and professional healthcare experience, exceeding patient expectations at every step. With a focus on building lasting relationships, we make top-tier, accessible healthcare available online.

Role Description We are seeking a high-energy, flexible, and detail-oriented education technology professional to join our Customer Onboarding team in the US, to engage and inspire new and existing customers throughout the Americas region. As an Onboarding Consultant, you will set up customers for immediate success by helping them navigate change management through customer training and consultation, sharing best practices and facilitating implementation. In addition, you will take a consultative approach to understand each customer’s goals and context, tailoring guidance and recommendations to support their adoption journey. You will educate our new and existing customer base through the delivery of compelling and interactive training sessions that leave attendees inspired to incorporate our products into their teaching and learning strategies. You will act as a trusted partner, helping customers translate best practices into practical workflows aligned to their institutional needs. You will help solve technical problems with empathy and optimism and identify and mitigate any risks associated with the customer’s adoption of our product. Through proactive check-ins and thoughtful discovery, you will surface potential barriers early and recommend strategies to drive successful outcomes. You will be responsible for providing in-depth consulting services, using advanced functional knowledge, and product expertise to partner with customers on the implementation of their Turnitin product suite. You will guide customers in aligning product capabilities with their teaching, learning, and academic integrity objectives. This role will report to the Manager of Customer Onboarding. Your success will expand Turnitin’s global reach – helping institutions to safeguard the academic integrity of all forms of assessment. Responsibilities - Guide customers through a seamless implementation - Educate customers for immediate success - Solve technical problems - Collect and act on feedback - Understand and act on success metrics - Develop outstanding training materials - Work as ‘One Team’ Qualifications - Bachelor’s degree or equivalent professional experience required; a graduate degree is highly valued. - A minimum of 3 years of experience onboarding customers at an Education Technology company. - Exceptional written and verbal communication skills and compelling presentation abilities for online and in-person delivery. - Proven ability to distill complex ideas into clear, powerful messaging tailored to diverse audiences. - Strong customer empathy, with the ability to connect with and engage clients effectively. - Excellent organizational and project management skills. - Tech-savvy, with the ability to quickly learn new software and train others effectively. - Consultative mindset, with the ability to conduct discovery and provide tailored recommendations. - Self-starter with the ability to work independently. - Enthusiastic, engaging presence with customers and internal teams. - Flexibility to work with global clients across multiple time zones. - Familiarity with local higher education systems and educational technology is highly regarded. - Ability to travel for on-site client visits or conferences, both locally and internationally, no more than 10% annually. Requirements - Familiarity with the ethical use of AI tools in education. Benefits - Remote First Culture - Health Care Coverage* - Education Reimbursement* - Competitive Paid Time Off - Self-Care Days - National Holidays* - 2 Founder Days + Juneteenth Observed - Paid Volunteer Time* - Charitable contribution match* - Monthly Wellness or Home Office Reimbursement* - Access to Modern Health (mental health platform) - Parental Leave* - Retirement Plan with match/contribution*

Role Description As a Remote Scheduler, you will support daily provider scheduling operations and help maintain seamless coverage across our urgent care network. - Assist with creating and maintaining provider schedules for all University Hospitals Urgent Care locations - Facilitate and approve provider schedule swaps and changes - Communicate regularly with providers to assist in filling open shifts - Coordinate emergency coverage, conference coverage, and last-minute staffing needs - Maintain and update emergency call lists - Assist with provider payroll support - Communicate scheduling updates, protocol changes, and staffing needs with physicians and leadership - Identify staffing gaps or scheduling concerns and escalate appropriately - Collaborate closely with Providers, Credentialing Coordinators, HR, Recruiters, Clinical Leadership, and Quality & Provider Training teams - Utilize systems including UKG, Smartsheet, Microsoft Office, and SharePoint daily - Support additional operational and administrative duties as needed Qualifications - Ohio residency required - Minimum of 1 year of scheduling experience preferred - Associate Degree in Business or related field preferred - Strong verbal and written communication skills - Advanced proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) - Experience working with scheduling systems and workforce management tools preferred - Ability to maintain strict confidentiality - Strong organizational skills with the ability to multitask and prioritize effectively - Ability to work independently while collaborating effectively with cross-functional teams - Flexibility to support nights, weekends, and emergency staffing situations as needed - Ability to thrive in a fast-paced, constantly changing environment Benefits - Join a growing organization where your work truly makes a difference every day - Work remotely from Ohio - Collaborative team environment that values service excellence and continuous growth