Role Description Inviting applications for the role of Customer Service Senior Process Associate Spanish Remote Romania. In this role you will be supporting our automotive client in delivering high level customer support through different support channels & contributing to process improvement! - Answering phone calls in the languages mentioned with a nice controlled voice on a priority established by the team leader. - Being able to communicate effectively both verbally and in writing. - Able to sense other peoples emotions and provide the answer or support based on their needs. - Have a high-level tolerance without losing temper or being irritated by the day-to-day situation. - Easy adjust to changing scenarios regarding ways of working. - Going beyond simply hearing the words that the other person speaks. - Trying to focus on the needs and provide the right solution. - Receiving and placing customer orders for the in-scope products/services (leasing credit bank accounts); - Projecting a positive image of the company and brand. - Implementing changes using your creativity and focus on process improvement. Qualifications - Bachelors - Business Administration - Bachelors - Communication - Bachelors - Hospitality Management - Bachelors - Information Technology - Bachelors - Marketing Requirements - Certified Implementation Specialist - Customer Service Management - ServiceNow - ISTQB Certified Tester Foundation Level (CTFL) - SJSI – Stowarzyszenie Jakosci Systemow Informatycznych - Professional, Customer Service (PCS) - Horeca Forma Be Pro - Professional Customer Service - SMG/KRC Poland Human Resources - STI Certified Call Center Professional (CCCP) - Cornerstone - Banking Capital Markets - Customer Care - Customer Experience (CX) - Customer Journey Mapping - Customer Service Analytics - Data Management - Online Customer Support - Language: English, Spanish - Language Proficiency: Advanced - C1 Benefits - Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter - Make an impact – Help global enterprises solve business challenges that matter - Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead - Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day - Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

• Assist renter customers with placing utility orders • Communicate with renters by phone, text, and email • Make outgoing calls to follow up with renters and utility providers • Assist with other activities to support clients and growing team

Role Description Are you a Dutch speaker (C2 or higher) looking for a remote part- or full-time opportunity to work from Portugal? Here is your chance to join a multinational team! Whether you're already in Portugal or looking to relocate here for your new experience, this role will fit both scenarios! Join a fully remote multilingual operations project supporting a major European road tolling system launching in the Netherlands. You will assist transport companies, logistics operators, and drivers with toll-related services, including: - Registration - Onboard device ordering - Payments - Debt communication The role combines customer support, operational processes, and revenue-related assistance in a structured international environment. Qualifications - Fluent English (minimum B2 level required) - Strong communication and customer service skills - Ability to work independently in a remote, fast-paced environment - Comfortable with rotational shift work (including weekends until 30/06/2026) - Good analytical and problem-solving skills - Experience in customer support is a plus but not mandatory - Fresh graduates are welcome to apply Requirements - Provide customer support via phone, email, and chat from a remote setup - Assist logistics companies and drivers (vehicles over 3.5 tons) with toll system queries - Support registration and onboarding processes - Guide customers in ordering and activating onboard units (devices) - Handle payment inquiries and debt communication cases - Ensure accurate data entry and documentation - Support revenue collection and service-related processes - Maintain service quality and compliance standards - Collaborate with internal teams to improve customer experience Benefits - Total average monthly package: ~€1,463 – €1,585 gross/month (depending on housing benefit option) - Meal allowance: €7/day (tax-exempt) - Holiday and Christmas allowances paid monthly - Health insurance from day one of contract - Performance-based bonus (project dependent) - Apartment benefit option Work Model - 100% remote role (Portugal-based contract) - Part-time or full-time available Contract Details - 12-month fixed-term contract - Renewable up to permanent contract after 2 years - Portuguese employment contract with full legal benefits - 22 days annual leave under Portuguese law - Public holiday compensation if worked Why This Role A fully remote opportunity to join a large-scale European infrastructure project, supporting critical logistics and tolling operations. Ideal for candidates seeking flexibility (part-time or full-time) while working in an international, structured customer operations environment.

Role Description As a Customer Success Manager, you'll be our customers' most important contact at Color — serving as their trusted advisor and strategic partner, supporting the evolution and successful execution of their cancer benefit strategy, guiding them through onboarding, engagement, and expansion for our cancer program to meet their benefits goals. In this Individual Contributor role, you'll support a dynamic book of mid-market clients, working across both existing and newly implementing customers at volume and scale — including serving some of our more strategic mid-market accounts. Your efforts will directly impact both the health outcomes of the populations we serve, the population outcomes for our customers, and the success of Color. How You'll Contribute - Client Strategy and Management - Lead a large book of mid-market clients and serve as the face of Color for all client-related needs. - Support existing and newly implementing customers at volume and scale, maintaining a high standard of service across a flexible and fluctuating client load. - Onboard new clients, ensuring strong member discovery, internal program coordination, and a successful launch plan at scale. - Develop customized, scaled service and strategic plans for each client based on a deep, strategic understanding of their needs and goals. - Drive successful enrollment and engagement of a client's population with Color's products and services through enrollment marketing campaigns and assets, strategy, and support. - Own and maintain a high client NPS and renewal rate, proactively identifying issues and strategizing on solutions. - Identify, position, and close expansion and upsell opportunities. - Relationship Management - Build and maintain strong, long-term, multi-threaded relationships with key stakeholders across your client organizations. - Convert clients into Color advocates, leveraging their successes for references, referrals, case studies, marketing collaborations, and testimonials. - Enable and support strong trust-based relationships with clients' benefits consultants and partner vendors. - Serve as a trusted advisor, providing guidance on best practices and strategic use of Color's solutions in the context of the benefits and cancer space. - Proactively manage client issues and escalations, collaborating with partner teams such as member support, legal, finance, operations, product, and sales. - Performance Monitoring and Operational Excellence - Monitor client engagement and performance metrics to ensure clients are achieving desired program outcomes and meeting expectations. - Conduct regular check-ins and business reviews to evaluate progress and address challenges. - Provide strategic analysis of member engagement performance, program metrics, and outcomes — partnering with key internal teams to formulate insights and recommendations. - Standardize and continuously improve operations for serving clients at scale, including leveraging AI tools to drive efficiency and consistency across a high-volume book of business. - Problem-Solving - Serve as the client's advocate, addressing concerns, resolving issues, and coordinating with internal teams to provide solutions. - Proactively identify opportunities for improvement and optimization, working with the right teams internally to support and solve. - Collaboration - Partner with sales, product, and marketing teams to align on client needs and feedback. - Contribute to the development of tools, resources, and programs that enhance the client experience. - Serve as the voice of the client internally, sharing feedback and opportunities for improvement with relevant team members. Qualifications - Minimum 3 years of experience as a client/customer success manager, ideally at a benefits tech company (CSM level). - Deep understanding of employee benefits and digital health space; understanding of the cancer screening or broader oncology space preferred. - Demonstrated success at a high-growth or start-up organization, with deep understanding of the associated challenges: scaling, 1:many client management, operating in ambiguity, and a fast-paced environment. - Demonstrated ability to manage a flexible and fluctuating client load without compromising service quality or client experience. - Comfort using AI tools and technology to work efficiently and deliver a high standard of service at scale. - Experience serving and scaling support to mid-market clients, with specific experience serving HR/Total Rewards leaders, executives, and benefits consultants in volume. - Experience supporting both existing customers and newly implementing clients simultaneously across a high-volume portfolio. - Experience identifying growth opportunities and securing upsells across a book of business. - Excellent messaging, positioning, and presentation skills for varying levels of internal and external audiences. - Strong bias for action — equally effective in day-to-day execution and in driving proactive, strategic programs. - Excellent organizational skills, with proven ability to multi-task competing priorities. - Excellent negotiation, collaboration, and listening skills. - Analytical skills to interpret data and drive actionable insights. Benefits - 💰 Competitive salary - ✨ Comprehensive medical, dental, vision, life, and disability benefits - 📈 401k match - 📝 Monthly phone and wifi stipend for employees, annual ergonomic stipend - 🏝 Generous vacation policy, paid holidays and company-wide recharge days - 🍼 Equal paid parental leave for birthing and non-birthing parents - Free cancer screening and prevention resources for employees and their adult dependents Base Salary Range $92,000-125,000/year. The actual base pay is dependent upon many factors, such as: work experience, market data, skills, geographic location, and business need. The base pay range is subject to change and may be modified in the future. This role may also be eligible for equity and benefits.