• Analisar e especificar os requisitos junto ao time e cliente • Priorização de requisitos junto ao cliente • Desenvolver sistemas baseados em otimização matemática • Participar do processo de implantação das aplicações nos clientes

Role Description Cyber Advisors is looking to add a Service Desk Analyst to our team. The Service Desk Analyst role will function as a rapid response and resolution role that focuses on quick resolution of common Tier 1-level issues along with routing higher level issues to appropriate teams. The SD Analyst role will field incoming requests from clients via live calls, voicemail, and email. An ideal Service Desk Analyst candidate possesses strong technical intuition, has a desire to create amazing client experiences, and grow their performance and technical skillset. - Field incoming requests from end users via telephone and e-mail (through the ticketing system) in a professional and courteous manner. - Prioritize and work tickets, escalating to the appropriate client or internal team as needed while following contractual guidelines where available. - Document all pertinent end user identification information including name, department, contact information, and nature of problem or issue. - Record, track, and document the Service Desk problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. - Record time spent on all tasks, including troubleshooting steps, research, and remediation in the designated platform to ensure accurate reporting of labor against Managed Services client contracts. - Apply diagnostic utilities to aid in troubleshooting. - Help to create and maintain up-to-date documentation of existing and new client systems and environments. - Provide basic network support for client workstations. - Evaluate documented resolutions and analyze trends for ways to prevent future problems. - Create a great experience for Cyber Advisors' clients using technical skillset, excellent listening skills, and empathy. - Engage with your teammates consistently throughout the day. - Attend and participate in weekly department meetings. - Help clients to better understand the systems that they are using by providing helpful tips and training where possible. - Actively look for opportunities to grow your technical skillsets through training and certifications. Qualifications - Experience working in an IT Support function or an Associate-level degree in a related field. - Possess Microsoft Support or other relevant industry-standard certifications (preferred). - Experience working with and troubleshooting desktop operating systems including Microsoft Windows (required) and Apple MacOS (preferred). - Experience troubleshooting Microsoft Office products (required) and Office 365 services (preferred). - Basic troubleshooting experience with Windows networking functions as well as networking appliances and devices such as modems, routers, and switches. Requirements - Working knowledge of a range of diagnostic utilities. - Ability to conduct research into a wide range of computing issues as required. - Ability to present ideas in user-friendly language. - Excellent written and oral communication skills. - Excellent interpersonal skills, with a focus on rapport-building, listening, and questioning skills. - Strong documentation skills. - Ability to absorb and retain information quickly. - Highly self-motivated and directed. - Keen attention to detail. - Proven analytical and problem-solving abilities. - Ability to effectively prioritize and execute tasks in a high-pressure environment. - Exceptional customer service orientation for both internal and external customers. - Experience working in a team-oriented, collaborative environment. Benefits - Competitive salary depending on skills and experience. - Vacation and PTO. - Employer-paid Health and Dental Insurance for CA employees. - Great opportunities for career advancement. - 401k with employer matching. - Paid time off to train for continuing education. - Disability and Life Insurance.

• Control, recording, monitoring and analysis of change requests (Change Requests), ensuring traceability and process compliance. • Integration, packaging, versioning and promotion of software artifacts across controlled environments. • Execution of merges for parallel builds, conflict resolution and ensuring the consistency of source code. • Application of naming conventions, organization, traceability and governance for configuration items. • Support for development, test and integration teams, ensuring appropriate environments for UAT (homologation), validation and deployment of solutions. • Participation in deployment processes, release control and promotion of versions between development, staging/UAT and production environments. • Preparation, maintenance and execution of the Configuration and Change Management Plan (CM Plan). • Monitoring of indicators, compliance auditing and assurance of software product integrity.

Role Description Circana is seeking a dynamic and detail-oriented Senior Analyst to join our Consumer Technology team. This role aligns Circana solutions with client business objectives through strategic account management and cross-functional collaboration. It uses industry expertise and advanced analytics to translate complex data into clear, actionable insights. The position manages daily client interactions, delivering value through training, insights, and recommendations. Success requires strong problem-solving skills, adaptability, and the ability to advocate client needs across the organization. Job Responsibilities - Drive Client Growth: Identify and pursue opportunities to expand client relationships by aligning Circana’s data and software solutions with their strategic goals. - Deliver Insight-Led Solutions: Translate complex data into actionable insights that help clients make informed decisions and achieve measurable outcomes. - Collaborate Cross-Functionally: Partner with internal teams (e.g., Client Insights, Product, and Analytics) to deliver integrated solutions and ensure client success. - Maintain Industry Expertise: Stay current on trends in retail, CPG, or general merchandise to position Circana as a thought leader and trusted advisor. - Build Strategic Relationships: Develop and maintain strong relationships with key stakeholders across client organizations, including decision-makers and influencers. - Utilize Sales Tools and Platforms: Leverage Circana’s proprietary platforms (e.g., Unify+, Liquid Data, Intelligence Suite) to support client engagements and solution delivery. - Achieve Revenue Targets: Meet or exceed individual and team sales goals through disciplined pipeline management and strategic account planning. - Champion Client Success: Ensure client satisfaction by proactively addressing challenges, identifying growth opportunities, and delivering consistent value. - Advanced Analytic Skills: Demonstrated ability to conceive, manage, and deliver fact-based analyses, with a focus on consumer solutions, providing clients with clear, actionable insights to inform strategy. Qualifications - Bachelor’s degree plus 1-3 years of prior experience in a market research or client service role, with hands-on exposure to consumer and/or POS data. - Strong analytical and critical-thinking skills, with a demonstrated ability to translate data into clear, actionable insights. - Excellent communication and presentation skills, with comfort engaging clients and internal stakeholders through a consultative, insight-led approach. - Technical Ability: Proficient in Microsoft Office Suite, particularly Microsoft Excel, PowerPoint, and Outlook. Experience with Circana’s Unify+ preferred. Requirements - Stay Curious: Being hungry to learn and grow, always asking the big questions. - Seek Clarity: Embracing complexity to create clarity and inspire action. - Own the Outcome: Being accountable for decisions and taking ownership of our choices. - Center on the Client: Relentlessly adding value for our customers. - Be a Challenger: Never complacent, always striving for continuous improvement. - Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity. - Commit to each other: Contributing to making Circana a great place to work for everyone. Benefits - Comprehensive package of benefits including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees.