Role Description Circana is seeking a dynamic and detail-oriented Senior Analyst to join our Consumer Technology team. This role aligns Circana solutions with client business objectives through strategic account management and cross-functional collaboration. It uses industry expertise and advanced analytics to translate complex data into clear, actionable insights. The position manages daily client interactions, delivering value through training, insights, and recommendations. Success requires strong problem-solving skills, adaptability, and the ability to advocate client needs across the organization. Job Responsibilities - Drive Client Growth: Identify and pursue opportunities to expand client relationships by aligning Circana’s data and software solutions with their strategic goals. - Deliver Insight-Led Solutions: Translate complex data into actionable insights that help clients make informed decisions and achieve measurable outcomes. - Collaborate Cross-Functionally: Partner with internal teams (e.g., Client Insights, Product, and Analytics) to deliver integrated solutions and ensure client success. - Maintain Industry Expertise: Stay current on trends in retail, CPG, or general merchandise to position Circana as a thought leader and trusted advisor. - Build Strategic Relationships: Develop and maintain strong relationships with key stakeholders across client organizations, including decision-makers and influencers. - Utilize Sales Tools and Platforms: Leverage Circana’s proprietary platforms (e.g., Unify+, Liquid Data, Intelligence Suite) to support client engagements and solution delivery. - Achieve Revenue Targets: Meet or exceed individual and team sales goals through disciplined pipeline management and strategic account planning. - Champion Client Success: Ensure client satisfaction by proactively addressing challenges, identifying growth opportunities, and delivering consistent value. - Advanced Analytic Skills: Demonstrated ability to conceive, manage, and deliver fact-based analyses, with a focus on consumer solutions, providing clients with clear, actionable insights to inform strategy. Qualifications - Bachelor’s degree plus 1-3 years of prior experience in a market research or client service role, with hands-on exposure to consumer and/or POS data. - Strong analytical and critical-thinking skills, with a demonstrated ability to translate data into clear, actionable insights. - Excellent communication and presentation skills, with comfort engaging clients and internal stakeholders through a consultative, insight-led approach. - Technical Ability: Proficient in Microsoft Office Suite, particularly Microsoft Excel, PowerPoint, and Outlook. Experience with Circana’s Unify+ preferred. Requirements - Stay Curious: Being hungry to learn and grow, always asking the big questions. - Seek Clarity: Embracing complexity to create clarity and inspire action. - Own the Outcome: Being accountable for decisions and taking ownership of our choices. - Center on the Client: Relentlessly adding value for our customers. - Be a Challenger: Never complacent, always striving for continuous improvement. - Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity. - Commit to each other: Contributing to making Circana a great place to work for everyone. Benefits - Comprehensive package of benefits including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees.

• Ensure that the intent surrounding the contract negotiation process is accurately reflected in the final document • Work primarily with the Zinc Trade team and mid- to large- sized pharmaceutical manufacturers on contracts for Rebates Agreements, Confidentiality Agreements and Settlement Agreements • Contract generation, red-lining, tracking and preparation of contractual documents for signature as part of finalizing Zinc Health Services negotiated Rebate Agreements • Ensure contracts accurately reflect business strategies and have approval from respective business units

• Responsible for post-service claim review to determine reimbursement to providers and members • Start the CCR process with claim submission and complete review of claim and claim history • Organize and prioritize work to meet regulatory and CCR claim turnaround times • Work with internal and external departments to accurately review specified claims

Role Description Please note that this position is remote and assigned to the third shift. What you will do: - Own the end-to-end resolution of production incidents and service requests for live digital applications and products; participate in and contribute to root cause analysis for recurring issues. - Triage and troubleshoot application, data, and integration issues; document evidence (logs, traces, queries, API behavior) to support diagnosis and handoff to specialists when needed. - Participate in war rooms for critical incidents, helping drive resolution and communicating clearly with stakeholders throughout the event. - Monitor incident and request queues, prioritize work, and act proactively to meet SLAs and reduce customer impact. - Follow and improve IT service management processes and procedures aligned with ITIL (Incident, Problem, Change, and Knowledge Management). - Maintain and evolve SOPs, runbooks, and knowledge base content in Confluence after incident resolution and reviews. - Analyze incident trends and current tooling/processes to identify improvements that reduce recurrence and improve reliability of the application layer. - Mentor junior analysts on diagnosis, tooling, documentation, and best practices. - Prepare and present operational reports and metrics to leadership where required. - Support onboarding and training of new team members; collaborate daily with engineering QA, product, and project stakeholders. Qualifications - University degree in courses related to computing such as Computer Engineering, Computer Science, Information Systems, or Systems Analysis and Development (or equivalent professional experience in application support). - Solid experience in production application support or technical operations for software/digital products at scale. - Strong problem-solving, critical thinking, systems thinking, and learning agility (comfort adopting new product areas, data sources, and tools). - Knowledge of SQL and of relational and non-relational (NoSQL) databases for investigation and validation, including hands-on use where needed (e.g. MongoDB and/or Cosmos DB). - Familiarity with mobile app testing on Android and iOS — using local simulators/emulators and/or cloud device and browser testing platforms (e.g. LambdaTest, BrowserStack) — to reproduce and validate user-impacting issues. - APIs and practical use of tools such as Postman for reproduction and troubleshooting. - Understanding of cloud computing concepts (Azure and/or AWS), microservices, messaging/MQ concepts, and observability (e.g. APM, distributed tracing); hands-on experience with New Relic is a strong plus. - Experience with Jira (e.g. JSM, Software, service desk workflows) and Confluence for ticketing, documentation, and knowledge management. - Programming logic and ability to run or adapt Python scripts (e.g. in VS Code) for diagnostics or light automation; broader programming experience is a plus. - Familiarity with Databricks (or similar) for data analysis in support investigations is a plus. - Confident use of AI assistants (e.g. ChatGPT, Copilot, Cursor) for research, drafting, and analysis—with sound judgment and verification. - Advanced communication skills in English (written and spoken). - Experience with Agile projects or delivery environments. Requirements - Ability to work under pressure and manage multiple priorities during incidents and peak volume. - Strong analytical and problem-solving skills applied to business rules, data flows, and user-impacting defects. - Excellent communication and interpersonal skills with both technical and non-technical audiences. - Ability to work in a team-oriented, collaborative environment aligned with development and product teams. - High level of self-motivation and willingness to make a measurable difference in stability and customer experience. - Autonomy, accountability, and a strong desire to learn continuously. Benefits - Performance-based bonus* - Attendance Bonus* - Private pension plan - Meal Allowance - Casual office and dress code - Days off* - Health, dental, and life insurance - Medicines discounts - Gympass partnership - Childcare subsidies - Discounts on Ambev products* - Clube Ben partnership - Scholarship* - School materials assurance - Language and training platforms - Transport allowance *Rules applied