• Collaborate with members of an inter-disciplinary care team to improve quality • Engage the member and their natural support system through strength-based assessments • Develop and regularly update a person-centered individualized care plan • Identify and manage barriers to achievement of care plan goals • Educate the member/natural supports about treatment options and community resources • Document care coordination activities and member response

• Manage and coordinate software deployment activities across development, pre-production, testing, and production environments for VBA applications and systems. • Maintain continuous communication with VA Regional Offices and stakeholders regarding deployment schedules, release activities, outages, and implementation status. • Coordinate and manage monthly Integrated Releases using ITIL service transition processes and ServiceNow (SNOW) for operational support, tracking, and reporting. • Create, update, and monitor Release records within ServiceNow to ensure accurate tracking and compliance with VA release management procedures. • Associate and validate Change Requests within Release records to support successful deployment execution and governance requirements. • Coordinate ASCEND release submissions and Change Requests to support Production Readiness Review Configuration Control Board (PRRCCB) processes and approvals. • Review software change requests and validate submission of Application Turnover Transmittal (ATT) documentation within Serena Business Manager (SBM) and associated repositories. • Ensure deployment documentation, implementation plans, rollback procedures, and supporting artifacts are complete, accurate, and compliant with operational standards. • Coordinate pre-production installations to mirror Production deployments and support regression testing activities to minimize production release risk. • Oversee installation and deployment activities during monthly integrated releases to ensure successful implementation of approved changes. • Collaborate with development teams, testers, infrastructure support personnel, and operational stakeholders to resolve deployment issues and implementation risks. • Utilize VA standard enterprise tools including: • ServiceNow (SNOW) • Jira • Power BI • Dimensions • Rational tools • Serena Business Manager (SBM) • Veteran-Focused Integration Process (VIP) tools • Support process automation initiatives and workflow improvements using SharePoint and related automation technologies. • Implement operational and deployment process improvements based on customer priorities, urgency, and enterprise standardization requirements. • Monitor deployment metrics, release status, and operational performance reporting. • Participate in troubleshooting and issue resolution during deployment and transition activities. • Maintain documentation related to release management, deployment procedures, operational processes, and implementation activities.

• Manage, coach, and develop a team of Graphics Project Managers. • Oversee project assignments and performance to ensure deadlines and quality are met. • Foster a culture of accountability, collaboration, and continuous improvement. • Serve as the go-to expert for graphics production workflows and our content management system. • Establish and refine best practices for project kick-off, execution, QA, and delivery. • Identify and resolve complex production challenges across multiple product lines. • Manage key accounts strategically by overseeing clear, proactive communication to set and align client expectations. • Monitor client satisfaction by soliciting feedback, responding swiftly, and adapting service delivery so clients feel understood, supported, and confident in the partnership. • Partner with Sales and Product teams to present capabilities and support business growth. • Collaborate closely with internal teams to deliver integrated client solutions.

• Customer Enablement & Training: - Contribute directly to the development and delivery of training programs that leverage your medical economics expertise, providing customers actionable strategies for risk adjustment, cost management, network optimization, contract forecasting - Actively participate in and contribute to certification programs, bringing your operational experience to Arcadia’s internal and customer-facing training initiatives • Platform Expertise & Customer Insight: - Serve as an expert resource with extensive knowledge of medical economics related workflows critical to operational success in the context of value-based care - Partner with Arcadia’s product, development, and data analytics teams to provide credible customer perspectives for enhancing product features and functionalities • Continuous Improvement & Content Development: - Identify gaps in training and enablement resources, drawing on your customer experience to design impactful programs tailored to medical economics professionals • Cross-Functional Collaboration: - Collaborate closely with engineering, support, and professional services teams, influencing the development of training and enablement content based on customer needs