• Meet overall sales objectives (quota) both overall and for key growth products via demand generation • Successfully launch new product and service offerings • Demonstrate success in key sales metrics such as growth rates and key performance indicators • Lead colleagues in the area to meet their objectives

• Oversee field operations for clinics within assigned region • Ensure consistent implementation of corporate SOPs, accelerates regional performance, and delivers excellent patient experience • Responsible for staffing, coaching, and developing clinic leaders, driving revenue and unit sales, and maintaining high standards of compliance and patient care • Significant travel to clinics within the assigned region and to regional meetings as needed • Lead and develop clinic-level managers to achieve regional targets and maintain operational excellence • Ensure adherence to corporate SOPs, policies, brand standards, and regulatory requirements • Manage staffing plans to ensure appropriate coverage, training, and succession planning at the clinic level • Drive regional revenue growth and increased hearing aid units through coaching, performance management, and sales enablement initiatives • Collaborate with regional leadership and headquarters to implement new programs, tools, and process improvements • Monitor regional performance metrics, develop action plans, and report results to the Regional Director • Address escalated issues at the clinic level, including staffing, scheduling, and patient care concerns.

• The Contract Manager supports the Director of Contract Management and Legal Affairs by overseeing the day-to-day management of contracts across the organization. • This role is responsible for drafting, reviewing, negotiating, and administering agreements to ensure compliance, consistency, and risk mitigation. • The Contract Manager partners closely with legal, procurement, finance, and business teams to align contract terms with organizational goals and regulatory requirements while maintaining efficient contract lifecycle processes. • Prepare, review, and negotiate a variety of contracts, including client agreements, vendor contracts, and service agreements. • Manage the full contract lifecycle, including drafting, revisions, approvals, execution, amendments, renewals, and terminations. • Contribute to the development and enhancement of contract management processes, tools, and best practices.

• Collaborate with members of an inter-disciplinary care team to improve quality • Engage the member and their natural support system through strength-based assessments • Develop and regularly update a person-centered individualized care plan • Identify and manage barriers to achievement of care plan goals • Educate the member/natural supports about treatment options and community resources • Document care coordination activities and member response