Role Description The Dealer Lien Perfection Sr. Coordinator will be calling dealers, customers, and DMVs to follow up on the title status of accounts and working the initial contact on new accounts. A likely match for this position is a self-motivated individual that can work under limited supervision who has efficient time management, multitasking, problem solving, and attention to detail skills. - Provide a world class experience for our customers through strong communication skills - Updating various trackers, sending out documents to customers and DMV's & verifying accuracy of documents - Demonstrate excellent organizational skills, time management skills, and attention to detail - Ensure accuracy and highest quality assurance standards - Manage multiple tasks, appropriately prioritize workflow, and get the job done in an efficient manner - Exhibit professionalism & morale with associates at all levels including external contacts - Call dealerships and customers to obtain title status updates - Call DMV's and previous lien holders when necessary - Run state inquiries - Place necessary documents on a tracker to send to perfect the accounts - Send lien placement documents to customer - Answer emails and voice mails within an SLA period Qualifications - High School Diploma, GED or equivalent certification - At least 3 years of Customer Service or Call Center experience - At least 1 year of experience working in the Financial Industry - At least 1 year of experience using Google Suite or Microsoft Office Requirements - Secure home office environment that is free from background noise and distractions - Reliable private internet connection that is not supplied via cellular data or hotspot is required - A private network that is password protected where you have ownership or line of sight to every device on the network - Internet service must be provided by Cable or Fiber Internet Service Providers (ISP) - Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions - Associates must maintain a minimum of 100 Mbps download / 10 Mbps upload speed from their internet provider - Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met Benefits - Medical, Dental, Vision, Prescription coverage Day 1 - Flexible Scheduling - Paid Time Off - Wellbeing offerings such as backup childcare and Mental Wellness support - Tuition Reimbursement - Paid Training and Development offered quarterly - Flexible Spending Account - Life Insurance as well as Disability - Disability Insurance - 401 K and Stock Purchase Plan

Role Description The American Heart Association has an excellent opportunity for an Advocacy Communications Manager. This position can be remote/home-based. The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally. #TheAHALife is more than a company culture; it is our way of life. It embodies our commitment to work-life harmonization and is guided by our core values where our employees can thrive both personally and professionally. Responsibilities include: - Developing and implementing strategies to promote the Association’s federal, state, and community advocacy agenda on the national Advocacy X account @AmHeartAdvocacy. - Leveraging Heart Association accounts on X and other social media channels to communicate advocacy priorities in new and creative ways. - Contributing to the drafting, design, and/or distribution of various Advocacy Communications products, including social media graphics, videos, newsletters, fact sheets, and media materials. - Tracking, distributing, and reporting daily media coverage of the Heart Association’s advocacy agenda; leading media release distribution and building lists of policy and politics reporters via Meltwater; and posting Advocacy Communications materials in the Heart Association’s online newsroom. - Collecting and distributing daily reports of media coverage of advocacy issues on the Meltwater platform; tracking the volume of media coverage and trends; and distributing advocacy news releases. - Serving as the Advocacy Communications team’s lead contact with the Office of the CEO for advocacy content in the weekly News from the Heart newsletter; drafting content for the Communications Weekly staff newsletter and other organizational communications. - Assisting with the planning and execution of monthly Advocacy all-staff calls. - Assisting with content management for advocacy pages on heart.org and internal document management platforms, including SharePoint and other advocacy content sources. - Leading social media and digital marketing efforts for federal grassroots fly-ins; assisting with planning and logistics for press events, volunteer congressional visits, congressional briefings, and special Capitol Hill events, as needed. Qualifications - Bachelor’s Degree or equivalent experience - Three (3) years of the following experience: - Deep knowledge of social and digital media, as well as familiarity with traditional media. - Excellent written and oral communication skills. - Experience with digital content management systems such as Sprinklr. - Experience serving on integrated staff teams. - Preferred: - Knowledge of health policy issues. - Familiarity with federal and state legislative processes. - Prior experience working with or in a non-profit organization. Requirements - The expected pay range for this position is $80,000 - $90,000. - Pay is commensurate with experience; geographic differentials to the pay range may apply. - The American Heart Association reserves the right to pay more or less than the posted range. Benefits - Compensation: Our goal is to ensure you have a competitive base salary. That’s why we regularly review the market value of jobs and make adjustments, as needed. - Performance and Recognition: You are rewarded for achieving success through annual salary planning and incentive programs; eligibility for an incentive program is based on the type of position. - Benefits: We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution. - Professional Development: You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program. Heart U is the Association’s national online university, with more than 100,000 resources designed to meet your needs and busy schedule. - Work-Life Harmonization: The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees. The number of days will increase based on seniority level. You will also have a total of 12 paid holidays off each year, which includes several days off at the end of the year. - Tuition Assistance: We support the career development of all employees. This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization.

• Create simple, clear posts in French for all RH social channels targeting francophone markets. • Plan weekly and monthly content with guidance from the Manager. • Adapt content to each platform (LinkedIn, Twitter/X, Instagram, Facebook) while ensuring cultural relevance for French-speaking audiences. • Write captions in French, design simple graphics (or brief a designer), and schedule posts. • Lead on French-language content across all markets. • Write simple, clear, and human-centered messages in both French and English. • Create blog posts, email copy, social posts, and scripts tailored to francophone audiences. • Review French content for grammar, clarity, and consistency. • Help maintain the Reliance Health tone of voice across francophone markets. • Help draft internal updates, announcements, and newsletters in French where required. • Work with cross-functional teams to understand what needs to be communicated to French-speaking staff and stakeholders. • Write messages that are easy to understand for staff across all francophone markets. • Track performance of posts and campaigns across francophone markets. • Prepare monthly dashboards with insights specific to French-speaking audiences. • Use data to explain what worked and what needs improvement. • Suggest small changes to improve performance within francophone markets. • Help plan and run marketing and communications campaigns targeted at francophone markets. • Coordinate with product, sales, clinical, and leadership teams to ensure French-language campaigns are accurate and on-brand. • Keep campaign tasks on schedule and communicate progress. • Ensure all French content follows brand guidelines and maintains accuracy in translation and messaging. • Keep messaging aligned across francophone markets and flag inconsistencies between French and English content. • Alert the Manager when French content does not fit brand values or cultural context. • Work with Sales, Product, Clinical, and Leadership teams to gather information and produce French-language content. • Serve as a cultural and linguistic bridge between English-speaking teams and francophone markets. • Share updates clearly when working remotely across different markets. • Stay updated on social trends across francophone African markets. • Suggest content ideas that resonate with each French-speaking country's audience. • Support the Manager in making strategic improvements to French-language content and communications.

Role Description We are looking for a creative and culturally attuned Communications Associate (French) to support our brand's growth and engagement across digital platforms in francophone markets. The ideal candidate will bring strong experience in content creation, social media management, and community engagement, combined with a solid understanding of French-speaking audiences across Africa. This role is perfect for someone who is both creative and strategic, thrives in a fast-paced environment, is passionate about building meaningful online communities through compelling content, and can communicate fluently in both French and English. As the Communications Associate (French), you will: - Social Media & Content Execution - Create simple, clear posts in French for all RH social channels targeting francophone markets. - Plan weekly and monthly content with guidance from the Manager. - Adapt content to each platform (LinkedIn, Twitter/X, Instagram, Facebook) while ensuring cultural relevance for French-speaking audiences. - Write captions in French, design simple graphics (or brief a designer), and schedule posts. - Lead on French-language content across all markets. - Writing & Messaging - Write simple, clear, and human-centered messages in both French and English. - Create blog posts, email copy, social posts, and scripts tailored to francophone audiences. - Review French content for grammar, clarity, and consistency. - Help maintain the Reliance Health tone of voice across francophone markets. - Internal Communications Support - Help draft internal updates, announcements, and newsletters in French where required. - Work with cross-functional teams to understand what needs to be communicated to French-speaking staff and stakeholders. - Write messages that are easy to understand for staff across all francophone markets. - Reporting & Analytics - Track performance of posts and campaigns across francophone markets. - Prepare monthly dashboards with insights specific to French-speaking audiences. - Use data to explain what worked and what needs improvement. - Suggest small changes to improve performance within francophone markets. - Campaign Support - Help plan and run marketing and communications campaigns targeted at francophone markets. - Coordinate with product, sales, clinical, and leadership teams to ensure French-language campaigns are accurate and on-brand. - Keep campaign tasks on schedule and communicate progress. - Brand & Tone Governance - Ensure all French content follows brand guidelines and maintains accuracy in translation and messaging. - Keep messaging aligned across francophone markets and flag inconsistencies between French and English content. - Alert the Manager when French content does not fit brand values or cultural context. - Cross-functional Collaboration - Work with Sales, Product, Clinical, and Leadership teams to gather information and produce French-language content. - Serve as a cultural and linguistic bridge between English-speaking teams and francophone markets. - Share updates clearly when working remotely across different markets. - Continuous Learning & Light Strategy - Stay updated on social trends across francophone African markets. - Suggest content ideas that resonate with each French-speaking country's audience. - Support the Manager in making strategic improvements to French-language content and communications. Qualifications - Bachelor's Degree or HND in any discipline required. - Must have completed NYSC or have a valid exemption letter. - Proficiency in Microsoft Office Suite. - Proficiency with social media tools and CRM tools. - Very strong writing skills in both French and English (clarity, grammar, and structure in both languages). - Ability to work effectively in a remote environment. - Fluent in both French and English, with an understanding of francophone African digital culture. - Data literacy (comfortable with dashboards, metrics, and insights). Requirements - Basic design or video editing skills (Canva, CapCut, etc.). - Experience with health tech, fintech, or B2B content. - Experience working across multiple francophone markets (e.g. Senegal, Côte d'Ivoire, Cameroon). - Skills in Zoho and Adobe Suite. - Previous experience in content creation and creative writing for French-speaking audiences. Benefits - Remote-First Environment: Work from anywhere while staying connected to a vibrant, collaborative team. - Competitive Salary and Benefits: We offer a salary that’s benchmarked against the best in the industry, ensuring your expertise and impact are fully rewarded. - Premium Health Insurance: Comprehensive health coverage for you and your family, because your well-being comes first. - Unlimited Leave: Take the time you need when you need it—no limits, no questions. - Meaningful Impact: Play a key role in transforming customer experiences and shaping healthcare innovation. - Collaborative Work Culture: Join a supportive, inclusive, and team-focused environment that celebrates diversity. - Growth Opportunities: Access tools, mentorship, and resources to elevate your skills and career. - Learning & Development Allowance: We provide an allowance to support your ongoing professional growth and skill enhancement.