EnergyHub logo
EnergyHub

EnergyHub, a growing enterprise software company founded in 2007, provides utilities with innovative distributed energy resources (DER), program management solu

Technical Writing Intern

Location

United States

Posted

20 days ago

Salary

$25 / hour

Seniority

Entry Level

Bachelor DegreeEnglish

Job Description

Technical Writing Intern

EnergyHub

• You will work as a full member of the Technical Writing team, not as a sideline contributor. • You will own real projects, produce content that ships, and leave behind work that genuinely improves the team's capabilities. • Responsibilities include: • AI-powered documentation assistant (core project) • Audit existing documentation to build a training corpus of high-quality examples. • Develop prompt templates and workflows for different document types (release notes, feature guides, FAQs, troubleshooting articles). • Build a style guide reference system so the AI agent applies EnergyHub's tone of voice consistently. • Create a review and feedback loop for improving agent outputs over time. • Test the agent against real documentation requests and measure quality and time savings. • Document the agent's capabilities, limitations, and best use cases for the team. • Process documentation overhaul. • Map the full documentation lifecycle from request intake through publication. • Create or update templates for common document types. • Document the ClickHelp publishing workflow and platform-specific conventions. • Write guidelines for working with subject matter experts and gathering technical information. • Establish quality checklists and review criteria. • Build a new writer onboarding guide that synthesizes everything. • Minor change request management. • Own routine documentation updates: terminology changes, screenshot refreshes, broken link fixes, and formatting corrections. • Apply a careful eye for small details that are easy to overlook but matter to readers. • Capstone launch project. • Take primary responsibility for documentation on one product launch, with mentorship from the Senior Technical Writer. • Attend planning meetings, gather requirements, draft all required content, coordinate with product and engineering for accuracy, and publish. • Conduct a retrospective on what worked and what you'd improve.

Job Requirements

  • Current enrollment in (or immediate graduate of) an undergraduate or graduate program in technical writing, communications, English, information science, or a related field
  • Strong writing skills—clear, concise, and audience-aware
  • Attention to detail that borders on the compulsive; you notice the misplaced comma, the inconsistent heading, the screenshot that's one version out of date
  • Genuine curiosity about technology and an ability to learn new tools and concepts quickly
  • Comfort working with structured content and documentation tools
  • An interest in AI-assisted writing workflows and a willingness to explore how large language models can support documentation work (while simultaneously recognizing that AI is not the end-all, be-all!)
  • Warmth and enthusiasm for your collaborators, colleagues, and cohort, with an urge to help them succeed and pay their generosity forward to others

Benefits

  • Collaborate with outstanding people: Our employees work hard, do great work, and enjoy collaborating and learning from each other.
  • Gain well rounded experience: EnergyHub offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
  • Work with the latest technologies: You'll gain exposure to a broad spectrum of IoT, SaaS and machine learning obstacles, including distributed fault-tolerance, device control optimization, and process modeling to support scalable interaction with disparate downstream APIs.
  • Be part of something important: Help create the future of how energy is produced and consumed. Make a positive impact on our climate.

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