• Lead a comprehensive audit of workflows across teams, identify high-impact inefficiencies, and develop an AI adoption roadmap with clear prioritization and measurable outcomes • Design and own the organization's AI training strategy — including materials, best practice guides, and workshops — ensuring meaningful, sustained adoption of tools like ChatGPT, Claude, and others • Identify opportunities for custom plugins, automations, and integrations; partner with the tech team to scope, prioritize, and deliver solutions that address real organizational needs • Serve as the organization's internal AI authority — monitoring the evolving landscape, synthesizing what matters, and translating it into actionable recommendations for leadership and teams • Build frameworks and governance structures that support responsible, secure, and consistent AI use across the organization • Influence without authority: align stakeholders at all levels around AI initiatives and drive buy-in for change

• Operate autonomously to provide linguistic QA and develop alignment resources. • Review, annotate, and test AI outputs for grammatical accuracy, naturalness, and strict cultural context. • Act as a primary quality check during production to proactively identify and correct subtle cultural errors or awkward phrasing. • Analyze task quality trends and autonomously develop educational resources and feedback documentation. • Provide native-level language vetting during project scaling and offer specialized linguistic consultation.

Role Description This is a strategic consulting role within the NiCE Value Realization Services (VRS) organization. The Business Consultant is responsible for: - Owning customer business cases - Shaping AI-driven CX strategies - Ensuring measurable bottom-line ROI from NiCE’s enterprise contact center solutions This role is designed for a seasoned consultant with deep experience advising enterprise customers on AI-enabled digital transformation in the contact center / CCaaS space, combining strategic consulting rigor, financial acumen, and executive-level communication. You will lead customers through complex CX transformations by: - Defining where AI creates value - Operationalizing it across people, process, and technology - Measuring and sustaining outcomes Success in this role requires the ability to translate AI, automation, analytics, and decisioning capabilities into boardroom-ready business narratives and defensible financial models. As a consultant at NiCE, you will act as a trusted advisor to C-suite and VP-level stakeholders, influence cross-functional teams without formal authority, and contribute to the evolution of NiCE’s value realization methodology, AI value frameworks, and consulting best practices. This is a hands-on advisory role with direct ownership of strategic engagements—not a delivery support or technical implementation position. Key Responsibilities - Lead delivery of high-impact business consulting engagements resulting in measurable business improvement and referenceable clients - Discover, quantify, and articulate value across the NiCE AI and CX product portfolio - Develop financial models, ROI analyses, and value frameworks to support executive decision-making - Advise customers on AI strategy, automation, analytics, and decisioning within contact center operations - Map business cases into actionable transformation roadmaps and solution designs - Establish and govern KPIs, value tracking, and benefits realization models, including post–Go Live sustainability - Lead organizational change management for enterprise AI and CX initiatives - Own and manage senior executive stakeholder relationships, ensuring sponsorship and alignment - Deliver executive-ready presentations with strategic recommendations and financial justification - Serve as the single point of accountability for business case execution and value realization - Influence internal NiCE teams to align delivery, product, and strategy with customer value objectives - Contribute thought leadership to VRS methodology, AI value realization frameworks, and best practices Qualifications - Strong experience in enterprise business consulting, preferably within technology, CCaaS, or CX software - Demonstrated expertise advising customers on AI-enabled transformation, including AI, automation, analytics, or decisioning - Deep understanding of contact center operations and CX economics - Proven ability to build and defend complex business cases, financial models, and ROI analyses - Strong strategic consulting mindset—able to move from executive vision to execution roadmap - Exceptional executive presence and communication skills, including C-suite presentations - Track record of influencing senior stakeholders and leading without formal authority - Experience leading multi-product, multi-workstream enterprise programs - Comfort operating in a matrixed, fast-paced, and ambiguous environment Benefits - Join an ever-growing, market-disrupting global company - Work in a fast-paced, collaborative, and creative environment - Opportunities to learn, grow, and advance your career across multiple roles, disciplines, domains, and locations

Role Description We are currently searching for a Architect (.NET + AI): - Support a comprehensive assessment of existing LATAM application and infrastructure architecture, ensuring alignment with enterprise standards. - Architect AI-driven automation solutions, including the establishment of governance and scaling AI capabilities across diverse teams. - Ensure full compliance with security protocols, data protection policies, and architectural standards (specifically targeting Qualys scan automation). - Lead complex technical initiatives, such as Entra ID Migrations, Softland SAR, and automated Support Document generation. - Identify and remediate architectural gaps to mitigate security risks and compliance violations. - Provide expert guidance on access management frameworks, facilitating transitions to secure, scalable identity solutions. - Serve as a trusted advisor to LATAM IT teams, offering strategic insights for long-term resilience and regulatory readiness. - Facilitate high-level collaboration between Business, IT, and external Vendors to ensure project success. Qualifications - Extensive knowledge of application architecture, including SaaS platforms, enterprise databases, and cloud-native environments. - Advanced AI & Automation proficiency, with the ability to design and implement AI-integrated workflows and governance. - Deep expertise in access management architectures, assessing identity controls and recommending secure alternatives. - Strong background in .NET development and software engineering principles. - Proven experience in compliance and security-driven environments (LATAM region preferred). Requirements - Extensive knowledge of application architecture, including SaaS platforms, enterprise databases, and cloud-native environments. - Advanced AI & Automation proficiency, with the ability to design and implement AI-integrated workflows and governance. - Deep expertise in access management architectures, assessing identity controls and recommending secure alternatives. - Strong background in .NET development and software engineering principles. - Proven experience in compliance and security-driven environments (LATAM region preferred). Benefits - Fully remote work environment.