Role Description Join Regional Cancer Care Associates (RCCA) as a Patient Account Specialist! You'll handle account follow-ups, resolve billing issues, and assist with patient inquiries. Your role includes: - Setting up financial arrangements - Monitoring accounts for delinquent payments - Using collection strategies to maintain current receivables - Adhering to the US Oncology Compliance Program - Maintaining patient confidentiality We're seeking someone who is positive, passionate, and skilled at multi-tasking. Be part of a team dedicated to cutting-edge cancer care that always prioritizes patients. Qualifications - Accredited High school graduate or equivalent required - Minimum five years experience in a medical business office setting with insurance processing and balancing responsibilities Requirements - Performs audits of patient accounts to ensure accuracy and timely payment - Reviews account agings on a monthly basis and reports inconsistencies; corrects errors as appropriate - Contacts patients regarding delinquent accounts and arranges mutually acceptable payment schedules - Follows up on insurance billing to ensure timely receipt of payments - Demonstrates the ability to deal with patients and insurance companies regarding sensitive financial matters and recapture unpaid balances - Receives and resolves patient billing complaints and questions; initiates adjustments as necessary - Follows up on all zero payment explanations of benefits and exercises all options to obtain claim payments - Reviews credit balance reports for correct recipient of refund - Performs reconciliation of refund accounts; attaches documentation and forwards to supervisor to process refund checks - Identifies problems on accounts and follows through to conclusion - Responds to insurance companies requests for information in a prompt and professional manner - Reviews appropriate files to identify deceased patients and estates; verifies dollar amounts and files estate to appropriate court in a timely manner - Makes appropriate financial arrangements for payment of patient accounts; follows up to determine if payment arrangements are being met - Contacts patients to resolve problems; responds to correspondence or telephone calls from patients about accounts - Reviews EOBs to ensure proper reimbursement of claims and reports any problems, issues, or payor trends to supervisor - Resubmits insurance claims within 72 hours of receipt - Participates in maintaining Payor Manuals/Profiles - Works closely with collection agency to assure that they receive updated information on accounts as necessary - Prepares write-off requests with appropriate documentation and submits to supervisor - Processes insurance/patient correspondence, including denial follow-up within 48 hours of receipt - Files all reimbursement correspondence daily - Works with provided aging to monitor patient account agings and follows up appropriately - Maintains confidentiality in regards to patient account status and the financial affairs of clinic/corporation Benefits - Health, dental, and vision plans - Wellness program - Health savings account - Flexible spending accounts - 401(k) retirement plan - Life insurance - Short-term disability insurance - Long-term disability insurance - Employee Assistance Program (EAP) - Paid Time Off (PTO) and holiday pay - Tuition discounts with numerous universities We believe these benefits underscore our commitment to the well-being and professional growth of our employees.

• Apply strong business acumen and Delinea sales methodology to every prospective customer engagement • Achieve/exceed quota targets, while developing satisfied and referenceable customers • Effectively prospect to uncover sales opportunities within assigned territory • Lead complex sales-cycles and effectively present the value of our applications to C-level executives of organizations • Build and maintain relationships with influencers and decision-makers • Quickly understand business challenges and create solutions. • Manage sales pipeline and ensure CRM accuracy • Learn how solutions meet needs of clients and develop skill solution focused selling • Work with marketing and sales teams to develop target strategies • Negotiate contracts and close agreements to maximize profits • Ensure the timely and successful delivery of our solutions according to customer needs and objectives • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts) • Collaborate with sales teams to identify and grow opportunities within territory

• As a Marketing Account Strategist, you'll play a pivotal role in coaching and collaborating with practice owners to optimize digital marketing strategies and maximize ROI. • Address partner concerns, including lead quality, ad spend optimization, CRM training, website updates, SEO strategies, front desk and team training, and diagnosing CRM issues. • Conduct 10-15 weekly calls with practice owners to review marketing performance, identify areas for improvement, and provide actionable strategies. • Handle 25-30 daily emails covering a variety of partner inquiries. • Collaborate closely with partners to identify opportunities, create tailored strategies for paid search, social media marketing, SEO, and web performance, and ensure efforts align with driving measurable ROI. • Manage relationships with up to 40 partners simultaneously, ensuring personalized support and high-value communication across multiple platforms, including email, SMS (via CRM), phone calls, Zoom, and Slack. • Lead training calls with confidence, equipping partners and their teams with the knowledge and tools to execute and optimize digital marketing efforts effectively. • Analyze campaign performance and partner feedback, leveraging insights to refine strategies that continuously maximize results and ROI. • Utilize multiple software tools, such as CRMs (HighLevel), project management systems (ClickUp), and analytics platforms, to ensure seamless execution of campaigns and communications. • Maintain a professional and positive "my pleasure" mindset, delivering 5-star service that builds trust and enhances partner satisfaction. • Work cross-functionally with internal teams to streamline communication and execution, ensuring all strategies and updates align with broader company goals. • Maintain or quickly acquire a deep understanding of the orthodontic and dental fields to provide partners with highly relevant and impactful insights.

• Understand the unique needs and goals of each client • Monitor and analyse client account performance and ensure issues are addressed proactively • Identify opportunities for upselling additional services or features • Act as the primary point of contact for client issues or concerns • Maintain oversight of client Zendesk tickets and escalate as necessary • Coordinate with internal teams to resolve client issues promptly and effectively • Develop and execute annual client success plans aligned to business objectives • Assist with contract renewals and negotiations to drive retention and satisfaction • Use data analytics to assess performance and recommend improvements • Report regularly on KPIs and client health metrics • Advocate for clients internally to influence improvements in products and services • Collaborate with global Account Managers to ensure consistency in client experience • Maintain accurate records of client communications, billing, and contractual obligations • Provide clients with resources and training to maximise service value • Communicate regularly with clients via calls, emails, and on-site visits where applicable