Title: Permit Services Supervisor Location: Sacramento United States Salary $71,725.41 - $100,924.86 Annually Location Sacramento, CA Job Type Full-Time Career Job Number 015114-26-CDD Department Community Development Division Customer Service Job Description: With supervisor approval, incumbents may be eligible for intermittent remote work; however, they must physically reside within the Sacramento region or have the ability to regularly report to a City of Sacramento physical worksite with little notice. To supervise, plan, direct and participate in the activities of staff responsible that receives and processes building permit applications and performs basic plan checking for new construction or building modification within the City review; responds to the most complex and difficult problems of the Permit Center for compliance with City standards, procedures and policies. DISTINGUISHING CHARACTERISTICS This is a single full supervisory level class in the Community Development Department. The Permit Services Supervisor provides highly responsible administrative and technical support to management and is responsible for the direct supervision of Development Services Technician staff. The incumbent is responsible for overseeing the day-to-day operations of the Permit Center and provides functional supervision to Building Inspector staff assigned to the Permit Center. The Permit Services Supervisor is distinguished from the Development Services Technician III in that the latter is the advanced journey level class in the series and is considered the technical expert of the series. Performance of the work requires use of considerable independence, initiative, and discretion within established guidelines. SUPERVISION RECEIVED AND EXERCISED General supervision is provided by management staff. Responsibilities include the direct and indirect supervision of staff assigned to the Permit Center. The following duties are typical for this classification. Incumbents may not perform all the listed duties and/or may be required to perform related duties as needed: - Directs, supervises, and evaluates the work of Development Services Technician staff and activities, either directly or through subordinate lead staff. - Participates in the hiring of assigned staff; evaluates employee performance, counsels employees, and effectively recommends initial disciplinary actions and other personnel decisions. - Oversees the day-to-day operations of the Permit Center including scheduling work and authorizing leaves, ensuring the effective, efficient, and timely completion of all work. - Organizes and assigns work, sets priorities, and follows up to ensure coordination and completion of assigned work. - Assists staff with the resolution of difficult situations that arise in contact with homeowners, builders, architects, and contractors regarding the interpretation or coordination of the department's work with other City departments. - Provide information regarding building, planning, zoning, permit requirements, land use, engineering activities and/or other related processes to the public, builders, engineers, contractors, and architects at a public counter or on the telephone. - Interpret and apply City ordinances, rules and regulations related to the development process. - Perform plan review on initial submittals for commercial, industrial, and residential projects for completeness and compliance with City zoning and planning regulations including building and zoning codes, utility codes and regulations and/or issue permits as appropriate. - Ensure accurate measurements of distances to be used in the determination of boundaries, easements, improvements, structures, and topographical; maintain written record of measurements. - Verify easement and right-of-way descriptions from calculations and information provided. - Perform mathematical calculations to determine distances, areas, volumes, grades, etc. - Perform design, preservation, demolition, and plan review and/or issue permits, such as single family/two family, re-roof, and recycling. - Prepare driveway, revocable, encroachment and excavation permits. - Update permit activity information in specialized database or permit management tracking programs - Perform initial check of parcel maps, subdivisions, and various other drawings. - Prepare and verify the accuracy of computations and plot information obtained from plans; check lot - dimensions and street widths against recorded map. - Prepare written reports and correspondence, such as Confirmation of Zoning letters, and post public - notices. - Calculate plan review, inspection and other required fees and collect, record and balances permit related - monetary transactions. - Maintain and update records and publications, including residential and commercial plan libraries, - miscellaneous engineering records, files, and logs; perform general filing. - Attends and participates in professional group meetings. - Establish and maintain effective working relationships with those contacted in the course of the work. - Performs related work as assigned. Knowledge of: - Principles and practices of employee supervision, including work planning, assignment review and evaluation, discipline, and the training of staff in work procedures. - Principles and practices of leadership. - Local zoning practices, City Code, policies, and procedures as they apply to assigned permitting responsibilities. - Methods of gathering and compiling data. - Property descriptions and graphic displays. - Customer service principles and techniques. - Methods, instruments, and symbols used in mapping, property descriptions, and other graphic materials. - Planning approval and building permit processes and procedures, specification requirements, construction practices, and cost estimating. - Uniform Building Codes, State Energy Regulations, planning, zoning, shading, and personal safety regulations. - Material specifications, symbols and standard representations. - Basic engineering principles. - Basic engineering record keeping and filing techniques. Skill in: - Using a variety of computer software programs, including skill in maintaining electronic files, retrieve and research information from electronic files and databases. - Basic math skills including ability to use scales and ability to calculate areas using scaled plans and perform computational work from general instructions. Ability to: - Assist in developing and implementing goals, objectives, practices, policies, procedures, and work standards. - Select and supervise staff, provide training and development opportunities, ensure work is performed effectively, and evaluate performance in an objective and positive manner. - Train staff in work procedures. - Analyze and solve varied administrative problems requiring coordination with several other City departments. - Maintain accurate fiscal and activity records of work performed within the department. - Learn and interpret City building permit and planning policies and procedures; construction, design, land use regulations and ordinances; and Zoning Districts, Special Planning Districts and Overlay zones. - Explain both orally and in writing technical information to the public, specifically City Codes, policies, procedures, and regulations. - Deal effectively with builders, engineers, architects, developers, and the general public regarding all relevant codes, planning policies and regulations. - Communicate clearly and concisely, both orally and in writing. - Accurately review plans for completeness and calculate permit fees in accordance with established laws, ordinances, and policies. - Understand and interpret legal property descriptions, topographic drawings, and maps. Read and interpret survey notes and property descriptions. - Perform related engineering calculations with speed and accuracy. - Research, interpret and apply data from field verifications or office engineering records. EDUCATION AND EXPERIENCE Experience: Five years of experience dealing with aspects of the development process, including plan review, building inspection, zoning, planning, permit issuance, and/or other related fields, one of which must have been at the Development Services Technician III in the City of Sacramento or equivalent. PHYSICAL DEMANDS AND WORK ENVIRONMENT Physical Conditions: On an intermittent basis, sit at a desk; twist to reach equipment surrounding desk; occasionally walk, stand, kneel, reach, stoop, and bend; push and pull to open and close drawers; perform simple and power grasping, pushing, pulling and fine manipulation; use telephone, and finger dexterity to use keyboard or calculator and to operate standard office equipment; lift or carry weight of 25 pounds or less. Environmental Conditions: Standard office setting with moderate noise levels; controlled temperature conditions. Incumbents may interact with members of the public or with staff under emotionally stressful conditions while interpreting and enforcing departmental policies and procedures. Vision, Hearing, Speech: See and hear in the normal visual and audio range with or without correction to make observations, communicate with others, and operate equipment; speech to communicate in person and over the phone. Please note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox. - Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline; - Employment applications must be submitted online; paper applications will not be accepted. - Employment applications will be considered incomplete and will be disqualified: - If applicants do not list current and/or past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week). - If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. - Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position. - If you're requesting Veteran's credit, a copy of your DD214 must be submitted online with your application or emailed to the Employment Office by the final filing deadline. Information regarding the use of Veteran's credit can be found in the Civil Service Board rules under rule 4.9C. - Applicants are responsible for attaching a copy of their DD214 to each position for which they apply. - Training and Experience Exam: (Weighted 100%) - The questions located at the end of the application are the Training and Experience (T&E) Exam. Responses to the T&E questions will be rated and scored. This exam will evaluate the relevance, level, and progression of a candidate's education, training and experience. The exam score will determine your ranking on the eligible list for this job. When completing the T&E questions, please note: - Responses to the T&E questions must be submitted online; paper questionnaires will not be accepted. - A resume will not substitute for the information required in the T&E questions. 3. Eligibility: Candidates who pass the Training and Experience Test will be placed on the eligible list. The hiring department may contact candidates for interview at any time during the life of the one-year list. Candidate's eligibility expires one year from the date of notification of a passing score for the Permit Services Supervisor examination. 4. Screening Committee: (Pass/Fail)- All candidates that pass the examination and are in one of the top three ranks will have their application forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department. 5. Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass LiveScan/fingerprinting. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment.

Provide support and education to clients and brokers, process updates to benefits, plan meetings, and assist in resolving escalated issues while contributing to team efficiency and performance expectations.

• Provide post sales customer contact for inbound order fulfillment of print and print related services and/or kitting • Execute print/kitting/distribution orders from customers received through the online systems or through direct contact with the customer • May serve as lead service professional on behalf of customer and internal RRD stakeholders, participating or leading client meetings or client business reviews • Provide all necessary support to sales/customer responding to client inquiries and requests received through various communication modes; • Handle customer concerns/issues as needed in a timely manner (i.e. dispute management, invoice reconciliation, etc) • Provide proof of delivery, and order status upon request • Engage internal and external customers to gather job requirements and translate customer requirements into detailed manufacturing/kitting instructions and shipping/postal instructions for disposition of customers standard and complex products • Lead efforts to provide process documentation, workflows and job aids for internal and external purposes • May make suggestions regarding workflow/process improvements to proposed jobs to maximize the benefits to both the customer and the company • Provide quality review of your own work and for other client care staff to ensure all information is accounted for and accurate before commencement of production • Process orders and change notices (also includes obtaining delivery commitments and special freight quotes) in related systems as required, ensuring job instructions are verified (including pricing and quotes) in the various manufacturing systems • Perform pricing/generate quotes • Verify composition or perform copy prep as needed for order processing purposes • Manage, client inventory item maintenance in applicable systems, producing and analyzing reports • Coordinate all corrections and/or changes that occur during work-in process through written and/or verbal instructions • May train and mentor other client care staff members • Lead Corrective Action process on behalf of sales/customer including investigative root cause and actionable improvements • May make recommendations to management regarding appropriate response to issues in the best interest of the customer and company • Data entry responsibilities, setting up new items and managing current inventories • Act as a communication link between external customer and all internal departments • Performs other related duties and participates in special projects as assigned

Title: Member Services Representative Location: Remote Job Description: Full time job requisition id R-101629 If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals dedicated to service, we invite you to apply online today. This position offers a flexible hybrid work arrangement, allowing employees to balance in-office collaboration with the benefits of remote work. We provide the necessary tools and technology to ensure seamless productivity, whether you're working from home or the office. SUMMARY: A Member Services Representative is responsible for providing, via telephone contact, a wide variety of Credit Union services to members including transactions, disseminating information, problem resolution and applicable product/service suggestions. This role offers a base salary of $20.00 per hour, participation in the Member Services Incentive Program, and a comprehensive benefits package, including Medical, Dental, Vision, and 401(K) company match. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. - Provide phone service regarding savings accounts by: - Informing members of general information concerning savings accounts and credit union membership. - Initiating process to open new savings accounts for members and starting payroll deductions if requested. - Calculating dividends for members or explaining process and interpreting statements. - Processing savings withdrawals or transfers via PC or written voucher at member’s request. - Quoting and explaining savings activity to members. - File maintaining savings accounts as necessary. - Initiating process to stop payment on savings checks at member’s request. - Initiating and completing, if time allows, any research dealing with savings accounts. - Taking requests for savings statement copies and initiating charge for that service if applicable. - Helping with any miscellaneous request by member. - Provide telephone service for checking accounts by: - Informing members of general information concerning checking accounts. - Initiating process to open new checking accounts with ATM/VCC, overdraft protection and payroll deductions if requested, including pulling credit reports, talking to supervisor for approval and typing new membership cards. - Calculating dividends or explaining process when requested. - Quoting and explaining checking account activity to members and assisting with general problem solving concerning checking activity and balancing of checkbook. - Transferring funds to and from checking account at member’s request. - File maintaining checking accounts as necessary. - Assisting members in ordering checks. - Assisting members in ordering replacement ATM/VCC cards and in reporting Lost and Stolen ATM/VCC cards. - Initiating process to order microfilm copies of checks. - Initiating and, if time permits, completing any research requests by member. - Helping with any miscellaneous request by member. - Provide phone service regarding loans by: - Having the ability, through general understanding, to provide member with limited information regarding all types of loans including: annual percentage rate, repayment schedules, cost of credit life and disability insurance, and the loan process. - Processing Home Equity, Designer Loan, and Line of Credit advance requests and discussing payments, insurance, and payroll deductions. - Completing file maintenance as necessary. - Provide phone service regarding Savings Certificates and IRA accounts by: - Having the ability, through general understanding, to provide members with limited information regarding types of accounts, rates, process to open accounts and account activity. - Provide phone service regarding VISA by: - Processing transfer of VISA payment from member’s accounts. - Informing member of general information regarding VISA accounts. - Initiating process to send member VISA application and explaining review process. - Provide phone support regarding Online Banking, Bill Pay, A2A and P2P by: - Giving member general information on process and features. - Aiding members in new Online Banking enrollment. - Troubleshooting enrollment, connection and processing issues. - Resetting passwords and unlocking accounts. - Escalating calls to the e Services Team when necessary. - Provide phone support regarding ATM and Debit Cards by: - Verifying Debit Card transactions. - Ordering replacement card and PINS - Cancelling lost and stolen cards - Developing proficiency in the Client Central Workstation platform to: - Troubleshooting card and transaction issues. - Resetting PIN attempts. - Adding travel, general denial and internet transaction exceptions. - Resolving fraud cases in Case Tracker and making notes. - Removing any restrictions on the card. - Process Check By Phone loan payments through SWBC. - Provide general information on promotions, contests and Credit Union happenings. EDUCATIONAL AND WORK EXPERIENCE REQUIREMENTS: - High School Diploma or Equivalent. - One to Two years work of related experience. OTHER JOB QUALIFICATIONS: - Excellent verbal communication skills for telephone member contact. - Strong basic level math skills. - Proficient use of PC and all technology required for job function. - Ability to take direction and follow through on assigned tasks. - Excellent organizational skills. - Ability to work in a team environment. - Ability to deal with member reaction in adverse situations. PHYSICAL REQUIREMENTS: To perform this job successfully, the employee must be able to perform each essential job duty satisfactorily. All employees must be able to communicate face to face or through technology with or without reasonable accommodation. Employee will be in an office environment (well-lighted, heated, and air-conditioned) typically stationed at a desk or table. Employee will be asked to sit and stand for various increments of time, and to lift/push up 10 lbs. Clerical office duties on various forms of technology are required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. All positions that have lending responsibilities must comply with all requirements under the SAFE ACT, as well as the Credit Union’s policies and procedures related to the SAFE ACT. This includes an obligation on the employee’s part to ensure that NMLA registration pertaining to the SAFE ACT is kept current. The employee must notify the Credit Union within 30 days of any changes that need to be reflected on the NMLS registry. Georgia’s Own Credit Union is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law. Consistent with obligations under federal law, every company that is a federal contractor or subcontractor is committed to taking affirmative action to employ and advance women, minorities, disabled veterans, special disabled veterans, veterans of the Vietnam era, and other eligible veterans. We are an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class.