Role Description Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Your Impact: - Lead a team of Technical Account Managers who serve as Axon’s operational presence inside public safety agencies. - Own deployment execution, technical stabilization, platform adoption, and sustained customer relationships. - Coach TAMs through high-stakes customer situations and set operational standards. - Accountable for the outcomes your team delivers. - Designed for a leader who can balance people management, program oversight, and executive stewardship. What You’ll Do - Location: Remote within the US. Travel up to 40% - Reports to: Senior Director, Customer Deployment & Technical Account Management - Direct Reports: Up to 15 - Lead and Develop Your Team: - Coach, develop, and hold accountable a team of TAMs. - Set clear standards for execution quality and customer engagement. - Build technical depth across hardware and software product lines. - Drive performance management, skills development, and succession planning. - Create a culture of ownership, initiative, and continuous improvement. - Own Portfolio-Level Delivery: - Ensure consistent execution of hardware deployments and software implementations. - Provide oversight for end-to-end delivery. - Ensure TAMs manage dependencies effectively. - Establish and maintain playbooks, standards, and operating rhythms. - Engage at the Executive Level: - Serve as the escalation point for agency command staff and IT leadership. - Coach TAMs on executive communication and value articulation. - Partner with Sales, Professional Services, Support, and Product. - Advocate for customers internally. - Drive Performance Through Data: - Own metrics such as deployment timelines and CSAT. - Identify systemic risks and drive corrective action. - Use operational data to refine delivery models. - Maintain Coverage and Continuity: - Provide leadership-level support during critical incidents. - Ensure coverage across all TAM engagement models. - Stay situationally aware across the portfolio. Qualifications - 8+ years in customer-facing technical delivery, program management, or complex technology deployment environments. - 5+ years leading senior individual contributors in high-accountability, customer-facing roles. - Experience scaling execution through teams operating across multiple delivery models. - Executive presence and confidence engaging command-level or senior customer stakeholders. - Experience leading both hardware and software deployments. - Broad technical fluency across SaaS platforms, cloud services, networking, hardware systems, and integrated workflows. - Data-driven leadership managing through KPIs and structured operational reviews. - Ability to operate effectively in fast-moving, ambiguous environments. - Ability to obtain and maintain CJIS compliance and handle confidential information. - Familiarity with law enforcement software systems such as CAD or RMS, preferred. Benefits - Competitive salary and 401k with employer match. - Discretionary paid time off. - Paid parental leave for all. - Medical, Dental, Vision plans. - Fitness Programs. - Emotional & Mental Wellness support. - Learning & Development programs. - Snacks in our offices.

• Responsible for managing client accounts • Collaborate with teams to deliver HR services • Continuously improve client satisfaction • Maintain effective communication with clients

• Oversee complex project schedules, ensuring timely achievement of milestones and completion of technical integrations. • Coordinate technical workstreams such as SSO configurations (Azure, Okta), API integrations, and HRIS data synchronization. • Verify and thoroughly test all integrations (MS Teams, Slack, Zoom) to ensure proper configuration prior to launch. • Collaborate with Implementation Managers to convert client requirements into backend system configurations. • Identify and resolve technical challenges during the "Go-Live" phase. • Act as the primary technical contact for the CS team regarding complex platform requirements. • Lead backend configuration for client wellness challenges, ensuring accurate tracking and rewards setup. • Handle technical platform updates and configuration modifications for existing enterprise accounts. • Take ownership of extracting and delivering client reports that provide insights on engagement and ROI. • Create custom reporting templates when standard exports do not fulfill specific client demands. • Ensure complete data accuracy and integrity across all reporting platforms.

Role Description The Technical Account Manager (TAM) plays a crucial role as the technical foundation throughout our client journey. You will connect our Implementation and Customer Success teams, with a primary focus on the backend technical architecture during the implementation phase. From the very beginning, you will guarantee that data, integrations, and platform configurations are managed accurately. In addition to the implementation phase, you will serve as a dedicated technical expert for the Customer Success team, supporting platform setups, challenge configurations, and data-driven reporting to promote sustained client success. What You’ll Do - Backend Implementation: - Oversee complex project schedules, ensuring timely achievement of milestones and completion of technical integrations. - Coordinate technical workstreams such as SSO configurations (Azure, Okta), API integrations, and HRIS data synchronization. - Verify and thoroughly test all integrations (MS Teams, Slack, Zoom) to ensure proper configuration prior to launch. - Collaborate with Implementation Managers to convert client requirements into backend system configurations. - Identify and resolve technical challenges during the "Go-Live" phase. - CS Technical Support: - Act as the primary technical contact for the CS team regarding complex platform requirements. - Lead backend configuration for client wellness challenges, ensuring accurate tracking and rewards setup. - Handle technical platform updates and configuration modifications for existing enterprise accounts. - Reporting & Analytics: - Take ownership of extracting and delivering client reports that provide insights on engagement and ROI. - Create custom reporting templates when standard exports do not fulfill specific client demands. - Ensure complete data accuracy and integrity across all reporting platforms. Qualifications - Experience: Minimum of 3 years in Technical Account Management, Implementation, or Technical Support roles within a SaaS environment. - Technical Proficiency: Extensive knowledge of SSO, APIs, data management, and Excel/reporting tools. - Project Management: Demonstrated ability to manage multiple complex technical workstreams and timelines for simultaneous enterprise-level launches. - Communication: Skilled at explaining intricate technical concepts to non-technical clients and stakeholders. - Proactive Mindset: A problem solver who not only addresses current issues but also develops processes to prevent future problems. Requirements - Exceptional Organization: Proven capability to juggle multiple high-priority projects without overlooking details. - Resilience: Ability to perform effectively under pressure and maintain a calm, professional attitude while meeting tight deadlines. - Technical Background: Experience with SaaS integrations and a solid understanding of technical product ecosystems. - Analytical Storytelling: The capacity to analyze engagement trends and offer technical recommendations that help the CS team enhance client challenges and programs. - Communication Skills: Excellent verbal and written communication abilities to connect technical teams with client stakeholders. Benefits - Salary range: Rs 1200000 - Rs 1800000 (ie INR 12 - 18 LPA) - Location: Remote (India) - Employment Type: Full-Time