• Oversee complex project schedules, ensuring timely achievement of milestones and completion of technical integrations. • Coordinate technical workstreams such as SSO configurations (Azure, Okta), API integrations, and HRIS data synchronization. • Verify and thoroughly test all integrations (MS Teams, Slack, Zoom) to ensure proper configuration prior to launch. • Collaborate with Implementation Managers to convert client requirements into backend system configurations. • Identify and resolve technical challenges during the "Go-Live" phase. • Act as the primary technical contact for the CS team regarding complex platform requirements. • Lead backend configuration for client wellness challenges, ensuring accurate tracking and rewards setup. • Handle technical platform updates and configuration modifications for existing enterprise accounts. • Take ownership of extracting and delivering client reports that provide insights on engagement and ROI. • Create custom reporting templates when standard exports do not fulfill specific client demands. • Ensure complete data accuracy and integrity across all reporting platforms.

Role Description The Technical Account Manager (TAM) plays a crucial role as the technical foundation throughout our client journey. You will connect our Implementation and Customer Success teams, with a primary focus on the backend technical architecture during the implementation phase. From the very beginning, you will guarantee that data, integrations, and platform configurations are managed accurately. In addition to the implementation phase, you will serve as a dedicated technical expert for the Customer Success team, supporting platform setups, challenge configurations, and data-driven reporting to promote sustained client success. What You’ll Do - Backend Implementation: - Oversee complex project schedules, ensuring timely achievement of milestones and completion of technical integrations. - Coordinate technical workstreams such as SSO configurations (Azure, Okta), API integrations, and HRIS data synchronization. - Verify and thoroughly test all integrations (MS Teams, Slack, Zoom) to ensure proper configuration prior to launch. - Collaborate with Implementation Managers to convert client requirements into backend system configurations. - Identify and resolve technical challenges during the "Go-Live" phase. - CS Technical Support: - Act as the primary technical contact for the CS team regarding complex platform requirements. - Lead backend configuration for client wellness challenges, ensuring accurate tracking and rewards setup. - Handle technical platform updates and configuration modifications for existing enterprise accounts. - Reporting & Analytics: - Take ownership of extracting and delivering client reports that provide insights on engagement and ROI. - Create custom reporting templates when standard exports do not fulfill specific client demands. - Ensure complete data accuracy and integrity across all reporting platforms. Qualifications - Experience: Minimum of 3 years in Technical Account Management, Implementation, or Technical Support roles within a SaaS environment. - Technical Proficiency: Extensive knowledge of SSO, APIs, data management, and Excel/reporting tools. - Project Management: Demonstrated ability to manage multiple complex technical workstreams and timelines for simultaneous enterprise-level launches. - Communication: Skilled at explaining intricate technical concepts to non-technical clients and stakeholders. - Proactive Mindset: A problem solver who not only addresses current issues but also develops processes to prevent future problems. Requirements - Exceptional Organization: Proven capability to juggle multiple high-priority projects without overlooking details. - Resilience: Ability to perform effectively under pressure and maintain a calm, professional attitude while meeting tight deadlines. - Technical Background: Experience with SaaS integrations and a solid understanding of technical product ecosystems. - Analytical Storytelling: The capacity to analyze engagement trends and offer technical recommendations that help the CS team enhance client challenges and programs. - Communication Skills: Excellent verbal and written communication abilities to connect technical teams with client stakeholders. Benefits - Salary range: Rs 1200000 - Rs 1800000 (ie INR 12 - 18 LPA) - Location: Remote (India) - Employment Type: Full-Time

• Own the technical operating rhythm for a portfolio of reseller and partnership accounts. • Partner with Account Executives to define, scope, and track partner-driven customer work and future opportunities. • Coordinate across partner teams, FI customers, and Atomic internal teams so ownership, next steps, risks, and timelines stay clear. • Consult with partners on implementation patterns, support workflows, user experience, operational readiness, and best practices. • Build reusable partner-facing and FI-facing enablement materials: welcome packets, onboarding templates, one-pagers, and support guides. • Spot recurring partner issues, support patterns, and product/process gaps; turn them into durable improvements. • Run partner status calls and internal planning conversations with the right attendees and a clear decision/action trail. • Escalate technical, support, scope, and timeline risks early with evidence, customer impact, and recommended paths forward. • Clarify ownership boundaries: what should be handled by partners, Atomic Support, Implementation, Product, Engineering, or GTM.

Role Description Technical Account Management (TAM) is responsible for playing a key/critical role in realizing business value through the application of project management knowledge, skills, tools, and techniques to meet project objectives. The TAM will also use their rich healthcare domain expertise, along with project management and proactive consulting skills, to solve complex technical challenges for some of the largest pharmaceutical manufacturers in the country. To our clients, this individual will be an expert in combining our technology platform and solutions with their programs to provide maximum benefit to their business and patients. Responsibilities - Demonstrates advanced knowledge of Cardinal Health and customer industry, including key competitors, terminology, technology, trends, challenges, reimbursement and government regulation. - Demonstrates knowledge of the project management initiating, planning, executing, monitoring/controlling, and closing processes. - Monitors performance and recommends scope, schedule, cost or resource adjustments. - Connects short-term demands to long-term implications, in alignment with the supporting business case. - Prioritizes multiple tasks while meeting deadlines. - Communicates project status (health, forecast, issues, risks, etc.) to stakeholders in an open and honest fashion. - Effectively balances competing project constraints including but not limited to scope, quality, schedule, funding, budget, resources, and risk, to manage project success. - Connects project objectives to broader organizational goals. - Provides input to contracts, reviews contracts to ensure completeness of scope and appropriate accountability based on role and/or responsibility. - Negotiates with stakeholders to obtain the resources necessary for successful project execution. - Partners with stakeholders and technologists to implement/automate/operationalize models into day-to-day business decision making. - High level of client contact in an Account Management portfolio approach. Expectations - Applies advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of projects. - Participates in the development of policies and procedures to achieve specific goals. - Recommends new practices, processes, metrics, or models. - Works on or may lead complex projects of large scope. - Projects may have significant and long-term impact. - Provides solutions which may set precedent. - Independently determines method for completion of new projects. - Receives guidance on overall project objectives. - Acts as a mentor to less experienced colleagues. - Identifies and qualifies opportunities within service portfolio with existing clients and develops plans for introducing new solutions through collaborative relationships. Accountabilities - Analyze and recommend technical solutions related to new product launches, product discontinuations, vendor integrations, and operational efficiencies among other potential services. - Acts as single technical liaison for the client. - Daily interactions with client to assess and advise client needs and requests. - Analyze client program, needs and propose solutions and options that provide value to client. - Recommend technical changes/updates/enhancements to current platform and vendor integration landscape to further align with client’s strategy and industry advancements. - Manage client deliverables, timelines, and artifacts. - Monitor team backlog and prioritize activities to deliver on time, on budget, on scope. - Anticipate client needs and proactively make program recommendations to enhance service value. - Perform necessary project administration, project status, and risk, issue management. Qualifications - Master’s Degree preferred. - 3-5 years' experience of client relationship management experience at the account management level preferred. - Prior experience working in a Specialty Pharmaceutical HUB environment preferred. - 8+ years’ experience in professional services, healthcare, or related field preferred serving in a technical capacity preferred. - Proficiency in Microsoft Office products preferred. - Strong oral and written communication skills, with executive facing presentation experience. - Strong project management skills. - Proven ability to learn an application of advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of projects. - Travel requirement up to 10%. Training and Work Schedules - Your new hire training will take place 8:00am-5:00pm CST, mandatory attendance is required. - This position is full-time (40 hours/week). - Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am-7:00pm CST. Remote Details - You will work remotely, full-time. It will require a dedicated, quiet, private, distraction-free environment with access to high-speed internet. - We will provide you with the computer, technology, and equipment needed to successfully perform your job. - You will be responsible for providing high-speed internet. - Internet requirements include the following: - Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable. - Download speed of 15Mbps (megabyte per second). - Upload speed of 5Mbps (megabyte per second). - Ping Rate Maximum of 30ms (milliseconds). - Hardwired to the router. - Surge protector with Network Line Protection for CAH issued equipment. Anticipated Salary Range $105,100-$150,100 Bonus eligible: Yes Benefits - Medical, dental and vision coverage. - Paid time off plan. - Health savings account (HSA). - 401k savings plan. - Access to wages before pay day with myFlexPay. - Flexible spending accounts (FSAs). - Short- and long-term disability coverage. - Work-Life resources. - Paid parental leave. - Healthy lifestyle programs. Application Window Application window anticipated to close: 07/13/2026. If interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity. Diversity and Inclusion Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.