Title: Remote Combination Plans Examiner On Call Location: Remote Job Description: Remote Combination Plans Examiner - On Call *This position has flexible hours* SAFEbuilt has the technical expertise to provide Community Development services, but the reason for our success is our people. Over 1600 experts make up our team from across the country, with experience in a full range of professional services and skills. Each Team member values integrity, improvement, service, teamwork, and respect. These Core Values are the foundation of positive relationships among coworkers, our clients, residents, and anyone invested in the continued success of their community. We are currently seeking a talented and experienced Master Plans Examiner to join our team of professionals. This position offers great opportunities for dynamic, motivated self-starters to work on a variety of work assignments. You’ll be a member of our highly respected team of professionals with a full complement of resources to support you and exciting projects to keep you challenged. JOB REQUIREMENTS: - Reviews all plans and specifications for commercial, industrial, and residential projects to ensure compliance with city, state, and federal laws and regulations. - Initiates preconstruction conferences with contractors and/or developers and associated staff members. - Provides technical direction and assistance to inspection personnel relating to field problems. - Assess and resolve complaints received from clients, applicants, public, designers, and contractors. - Regularly interacts directly with municipal clients and their staff. - May be required to perform inspections on as needed basis, providing interpretation of codes in the field. - Oversight and quality control of Building Plans Examiner’s plan reviews. - Attends meetings, educational seminars, and functions relating to building codes. SKILLS/KNOWLEDGE: - Extensive knowledge of local building codes and current construction procedures/technology. - Must possess the ability to positively interact with other staff members, the general public, contractors, governmental agencies, and other clientele. - Excellent verbal and written communication. - Good time management, organization, and attention to detail. - Demonstrated ability to exercise initiative and a considerable amount of independent judgment. - Ability to prepare written plan review correspondence and update information into software programs. - Candidate must be able to handle multiple projects in a fast-paced atmosphere. - Candidate must stay familiar and up to date with different editions of the Ohio Building Codes. - Strong computer skills including Microsoft Office. EDUCATION/CERTIFICATION/EXPERIENCE: - Residential/Limited Commercial (RLC) (Lvl 3) certification as a Plans Examiner as issued by the Ohio Board of Building Standards required. - specializations in building, mechanical, electrical, and/or plumbing required OR - Combination Plans Examiner (CE) (Lvl 4) (previously Master Plans Examiner) Certification as issued by the Ohio Board of Building Standards required. - Higher level OH certifications also accepted - Additional state or ICC certifications are a plus. COMPENSATION & BENEFITS: SAFEbuilt pays competitive wages and has a 401K with matching. Our employees are our greatest asset, with exceptionally certified individuals in all departments, including Planning & Zoning, Code Enforcement, Fire Prevention, and Engineering, as well as full-service and supplemental Building Department services. SAFEbuilt invests in developing our employees, exploring innovative technology, and giving back to our communities. In partnership with over 1200 communities, our talented experts make a difference in the cities and towns where we live and work. Through quality people and consistent service, SAFEbuilt plays an important role in continually improving lives by developing safe, thriving communities. SAFEbuilt is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, gender identity, gender expression, age, disability, veteran status or any other protected factor.

• Make high-volume inbound and outbound auction-related calls using approved scripts • Clearly explain auction details, deadlines, and next steps • Document call outcomes and tenant responses accurately in the system • Complete multiple call attempts and follow required follow-ups • Handle sensitive or escalated conversations with empathy and professionalism • Stay compliant with timelines, legal requirements, and internal policies • Flag trends, issues, or concerns to team leads • Jump in on additional outbound call projects as business needs shift

Title: Provider Relations Representative I Location: United States Job Description: What are important things that YOU need to know about this role? - Experience Required: 1-2 years of experience in customer support, provider relations, or a similar role resolving complex or escalated issues. Experience working with healthcare providers, insurance/claims, or high-touch client environments is a strong plus. Ideal candidates are confident communicators who can navigate challenging conversations, build relationships, and problem-solve across teams - Work Location: Enjoy the flexibility of working from wherever you do your best work—this is a permanent remote opportunity that empowers you to stay connected, productive, and supported from day one. - Hours: Flexible, Monday through Friday Day Shift Hours What will YOU be doing for us? Manage provider experience and relationships once the contracting and credentialing processes are completed. Deliver outreach and education to newly credentialed providers regarding best practices to ensure success in working with Skygen as they enter the network as well as resolutions to common issues and questions. Deliver ongoing provider outreach and education to participating network providers and collect feedback on their experience. Handle routine to moderate complexity provider issues including areas such as escalated claim resolution, potential record discrepancies, provider submission errors, single case agreements and electronic set up. Assist in maintaining adequate provider networks through outreach activities related to credentialing and recredentialing. Observe provider experience trends and make suggestions for improving the overall provider experience program. What will YOU be working on every day? - Conduct timely outreach to newly credentialed provider offices and review best practices, frequently asked questions and common issues - Conduct proactive outreach to existing provider offices to collect feedback, identify issues and provide education - Participate in outreach campaigns designed to change provider behavior in area of claim and authorization submissions and electronic relationships - Modify provider records in the system and observe discrepancies in information received and entered. Request clarification or advise Provider Data Management Team Lead/Manager of issues related to data. - Utilize the Provider-related modules in the Enterprise System to research claim, reimbursement and utilization questions. - Complete follow ups, OnTime tickets, and emails according to the department expectations and SLAs - Work with internal departments to produce, maintain, and deliver provider training references and materials. - Work with internal departments to resolve simple to moderately complex outstanding follow ups and OnTime tickets generated from clients, providers and internal sources - Resolve member access to care issues by researching providers and arranging letter of agreement with out of network providers - Using automated systems, maintain updated records on client and Skygen owned provider networks by verifying accuracy and handling any exceptions or issues - Act as a liaison between providers and Client Services to resolve escalated contracting and fee issues for client and Skygen owned provider networks. - Act as a liaison between providers and Dental Reimbursement to resolve any claim inquiry related issues in escalated situations. - Work with internal departments to resolve provider complaints and escalations including state level complaints. - Assist Client Services in researching and resolving client inquiries that involve in depth knowledge of plan or market information. - Based on interactions with provider offices, offer suggestions for improving the overall provider experience What qualifications do YOU need to have to be GOOD candidate? - Required Level of Education, Licenses, and/or Certificates - High school diploma or equivalent - Required Level of Experience - 1 -2 years of prior related experience in resolving escalated and challenging customer issues (i.e. collections, retail management, or senior customer service based roles). - Required Knowledge, Skills, and Abilities - Intermediate knowledge of Microsoft Office products including Word, Excel, and Outlook - Excellent communication written and verbal communication skills - Ability to communicate effectively with a variety of communication styles - Strong analytical skills - Ability to effectively listen and respond to internal and external customer needs - Ability to resolve routine to moderately complex problems - Ability to adapt to changing priorities - Ability to successfully work cross-functionally to resolve problems - High degree of accuracy - Good problem solving and decision making skills - Ability to manage through difficult conversations What qualifications do YOU need to have to be a GREAT candidate? - Preferred Level of Education, License, and/or Certificates - 2 year degree/Bachelor’s Degree - Experience in working with healthcare providers helpful - Preferred Level of Experience - 1-3 years in a Provider Relations or Senior Customer Support role - Preferred Knowledge, Skills, and Abilities - Knowledge of standard dental, medical and/or therapy terminology - Knowledge of internal software The salary range and midpoint is listed below for your reference. Please keep in mind that your education and experience along with your knowledge, skills and abilities are taken into consideration when determining placement within the range. Compensation Range: $16.51 – $24.76 per hour ($34,336-$51,504/yr) Compensation Midpoint: $20.63 per hour ($42,920/yr)

Role Description The Operations Team Manager will report to the Director. The Operations Manager plays a critical leadership role responsible for overseeing a team of pharmacists, driving performance outcomes, and ensuring the successful execution of clinical programs. This role partners closely with cross-functional stakeholders, including program owners and leadership teams, to ensure program objectives, consult goals, and client expectations are consistently achieved. - Lead, coach, and develop a team of pharmacist staff to achieve individual and departmental performance goals - Monitor team performance through key metrics (e.g., consult completion, productivity, quality, adherence to schedules) and implement improvement plans as needed - Foster a high-performance, positive work environment that promotes engagement, accountability, and continuous development - Partner with program owners and cross-functional stakeholders to ensure program goals, client expectations, and consult targets are met - Oversee execution of clinical and operational programs, ensuring alignment with departmental and business objectives - Manage and support various projects related to call center operations, including process improvements, workflow optimization, and operational initiatives - Utilize data and analytics to identify trends, gaps, and opportunities for process improvement and operational efficiency - Provide regular feedback, coaching, and performance evaluations for team members - Handle escalated issues, ensuring timely resolution while maintaining professionalism and member satisfaction - Ensure compliance with HIPAA regulations, company policies, and operational procedures - Maintain a strong understanding of call center operations, systems, workflows, and program requirements - Communicate effectively with leadership and team members through meetings, reporting, and presentations - Support departmental initiatives, special projects, and organizational changes as needed - Demonstrate flexibility in scheduling to support business needs, including extended hours or peak operational periods - Other duties as assigned by Director Qualifications - BS Pharm (RPh.), PharmD., or Pharmacy Residency experience - Active, unrestricted Pharmacist license in Puerto Rico (Puerto Rico Board of Pharmacists) - 5+ years of experience leading, supervising, or overseeing staff, preferably in a healthcare, pharmacy, or call center environment - Experience using data and performance metrics to drive decision-making and improve outcomes - Experience monitoring team performance and implementing performance improvement plans - Solid leadership skills with the ability to motivate, coach, and develop team members - Proven critical thinking and problem-solving skills to analyze situations and implement effective solutions - Solid technical proficiency with Microsoft Office applications (Excel, PowerPoint, Outlook, Word) - Excellent English verbal and written communication skills, including presentation abilities - Solid understanding of business operations, departmental goals, and client expectations - Ability to troubleshoot technical or operational issues and guide team members effectively - Ability to work independently in a remote environment while managing multiple priorities - Willingness to work flexible schedules, including extended hours as needed Preferred Qualifications - Experience in healthcare operations or clinical call center environments - Experience managing clinical teams (pharmacists, nurses, or technicians) - Experience with program management and/or project management - Experience working in a matrixed or cross-functional organization - Knowledge of call center operations, workflows, and performance metrics - Familiarity with clinical programs such as MTM, adherence programs, or utilization management - Advanced proficiency in data analysis and reporting tools Soft Skills - Inspire and motivate team members to achieve performance goals - Lead by example and foster a positive, collaborative work environment - Adapt to changing priorities, business needs, and operational challenges - Demonstrate openness to feedback and a commitment to continuous improvement - Maintain professionalism and a strong commitment to departmental success - Clearly convey information, expectations, and instructions to team members - Deliver effective presentations and communicate across all levels of the organization - Maintain strong interpersonal communication with team members and leadership - Demonstrate strong analytical and problem-solving skills, especially with escalated issues - Make timely, informed decisions in a fast-paced environment - Collaborate cross-functionally to resolve complex operational challenges - Effectively manage and resolve conflicts within the team and with stakeholders - Maintain composure and professionalism in high-pressure situations - Demonstrate empathy and patience when interacting with team members and members