• Lead the planning, execution, and delivery of enterprise initiatives and cross-functional programs from initiation through close-out. • Define project scope, objectives, deliverables, timelines, and success metrics in alignment with organizational priorities. • Manage project risks, dependencies, and issues, escalating as appropriate to ensure successful outcomes. • Apply structured project and program management methodologies to ensure consistent, predictable delivery • Support the vision of and commitment to continuous improvement in operational excellence across all activities. • Translate enterprise and functional strategies into actionable plans and roadmaps for enterprise initiatives. • Support execution of transformation, process improvement, and operational effectiveness programs. • Identify opportunities to improve efficiency, quality, scalability, and consistency across the organization. • Ensure enterprise initiatives are aligned with governance requirements, quality standards, and regulatory expectations. • Lead the evaluation of business processes and workflows to identify opportunities for improvement or automation. • Lead stakeholders in root-cause problem-solving techniques to identify core process challenges. • Lead the development of recommendations for process improvement, leveraging subject matter experts for critical input. • Partner with cross functional leadership to prioritize improvement opportunities and support strategic initiatives. • Identify, develop and execute strategies for on-going and sustained improvement in operational functions, including identification of tools, systems, staffing or other resources, procedures, and communication. • Partner on the design and implementation of new business processes with organizational context and priorities in mind. • Lead organizational change management to ensure adoption and sustainability of process changes. • Lead internal communication to effectively update stakeholders on progress, performance, key issues, and blockers that may impact business attainment or critical program and project completion. • Identify operational risks and lead implementation of mitigation plans. • Ensure or lead the documentation of business process. • Establish key performance metrics and dashboards for monitoring operational performance. • Translate enterprise and functional strategies into actionable plans and roadmaps for enterprise initiatives. • Support execution of transformation, process improvement, and operational effectiveness programs. • Identify opportunities to improve efficiency, quality, scalability, and consistency across the organization. • Ensure enterprise initiatives are aligned with governance requirements, quality standards, and regulatory expectations. • Oversee or lead training and guidance to teams on new processes and how to identify improvement opportunities, building awareness on continual improvement initiatives. • Standardizes best practices and processes across the organization to ensure consistency and sustainability. • Monitor, measure, and analyze the effectiveness of new initiatives and processes, making adjustments as needed. • Develop and monitor key performance indicators (KPIs) to track progress and drive decision-making. • Monitor adoption of process, system and organizational changes to ensure long-term and sustained adoption.

• Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures. • Provide guidance to the Customer Service Supervisors to ensure they meet customer service expectations and there is smooth customer flow at the registers. • Manage the overall execution of operations and receiving SOPS. • Lead the overall receiving process which includes transfers, debits, damages, and chargebacks and partner with the Receiving Supervisor to maintain the accuracy of inventory. • Act as the Manager on Duty (MOD); setting the leadership example for customers, associates, and ultimately, driving results in the store. • Support the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning. • Assist in the management of other store operations areas as needed. • Communicate effectively with the District and Regional Management teams.

• Administer, configure and optimize core commercial platforms including Salesforce, Hubspot and other related tools • Translate business requirements into scalable system solutions, determining when to leverage configuration versus customization • Manage integrations between systems, ensuring data accuracy, consistency and seamless workflows across the revenue tech stack • Monitor system performance, conduct regular maintenance and perform data hygiene activities to ensure platform health and reliability • Own the change management process, including testing, deployment and release management across development and production environments • Provide governance and best practices for system usage, data management and implementation of new tools or features • Coordinate with other sales tool administrators in the wider Valeris organization to protect the smooth business operations of each unique business unit and collaborate on joint projects • Partner with various internal teams such as Sales, Customer Success, Marketing, Finance and Commercial Operations to identify areas to improve processes and leverage technology more effectively • Manage and prioritize support requests, ensuring timely resolution of user issues and questions • Lead or participate in full lifecycle of development efforts including requirements gathering, design, development, testing, deployment, training and documentation • Train and support end users, driving adoption and effective use of all commercial applications • Evaluate and recommend new tools, integrations and enhancements to improve the overall commercial technology ecosystem • Stay current on platform updates, industry trends and emerging technologies, proactively identifying opportunities for innovation

Role Description Chemonics seeks a Sr. Associate, Operations for the USG Portfolio under the Supply Chain Management (SCM) team. The senior associate facilitates the use of sound management principles and tools in the operations of the business unit (BU). In this capacity, the senior associate will assist in addressing needs related to the establishment and maintenance of corporate as well as internal operational support systems. The senior associate will assume increasing project management and project administration duties and will provide training and coaching to other staff as assigned. The senior associate performs increasingly challenging operations assignments, applies technical knowledge appropriately in work activities, conducts short-term project assignments, and works on special projects as directed by supervisor. The Sr. Associate supports proposals and new business development efforts within a specific BU and company-wide. Qualifications - Bachelor’s degree or equivalent work experience - Minimum 2 years of relevant administrative or professional work experience, project management experience preferred - Strong administrative skills, word processing abilities, knowledge of MS Office applications, and attention to detail - Ability to manage multiple competing priorities at once - Excellent customer service skills - Experience with data entry, filing, cataloguing, retrieving, and preserving records preferred - Communicates clearly and concisely in verbal and/or written communications - Strong cross-culture communication and sensitivity skills - Ability to work independently and as part of a team - Demonstrated resourcefulness in problem solving and initiative to learn new skills - Previous GHSC-PSM experience preferred - Demonstrates knowledge of artificial intelligence concepts and tools, with the ability to apply them appropriately and responsibly Requirements - Assists in responding promptly to requests for support by coordinating with departments and teams to resolve operational issues and ensure compliance with policies and regulations - Prepares and files personnel documents, subcontract management documents, travel documents, and other standard documents and saves relevant files to Operations SharePoint files - Assists operations and project teams with talent management, recruitment, onboarding, and staff engagement - Follows up on assignment deadlines generated and managed by the leadership team and operations team for strategic initiatives and projects - Coordinates internal and external meetings, drafts agendas, and prepares background materials, and provides administrative support for senior leadership - Prepares correspondence for HQ Operations team, senior leadership, and HQ teams - Supports financial management through providing inputs into monthly budget forecasting and related tasks - Supports contractual and financial closeout activities, including sending invoices and required backup documentation - Assists with archiving and audit preparation - Performs other duties as required Company Description Chemonics is an Equal Opportunity Employer and does not discriminate in its selection and employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, protected veteran status, genetic information, age, or other legally protected characteristics. Military veterans, AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply.