Job Description: Our Opportunity Do you have a desire to engage in meaningful conversations while helping others? If you answered yes, this might be the purr-fect role for you! Chewy is revolutionizing the pet industry as one of the fastest-growing e-commerce retailers of all time. We are seeking full-time, motivated Customer Service Representatives to join our award-winning customer service organization. In this role, you should be comfortable working from home and reside within the state of Kentucky. Starting wage is $16 / hour with opportunities to learn and further develop your skills while working remotely! We need individuals who can interact with customers over the phone, think critically, and genuinely assist others. Loving pets is a plus! What You'll Do Communicate with customers who contact us regarding different subjects, like shopping for their new pet, selecting a suitable chew toy, or addressing any unexpected problems. Research and problem-solve to provide solutions for customers, think proactively, and set follow-ups as needed to ensure contact resolution. Operate with understanding, apply active listening, perseverance, compassion, and understanding to customers and Team Members alike. Operate with a willingness to learn. We share feedback, we get feedback, and we operate in a culture of being open-minded to grow. Engage with Team Members and Managers using virtual collaboration tools like Zoom and Slack to cultivate a customer-centric culture of collaboration. What You'll Need 2 years of customer service experience Show strong written, verbal, and listening abilities in a written assessment Ability to multi-task (e.g., maintain a conversation on the phone while navigating on the computer and taking notes) and perform well in a fast-paced environment Display skill in computer usage for data entry and efficient internet browsing to assist customers. Ability to adapt to change with the business needs of the company Flexibility to shift schedule and work overtime as needed by the business unit Dedication to maintain confidentiality and secure critical information High school graduate or equivalent experience Be willing and able to pass a background check Technical Requirements

• L1 Support: Provide first-line support for customer issues, ensuring accurate, prompt, and empathetic communication. • Ticket Queue Management: Monitor and manage the ticket queue, prioritizing and addressing customer concerns efficiently. • Ticket Deflection: Implement strategies to reduce incoming ticket volume by identifying and resolving root causes and improving self-service resources. • Customer Advocacy: Act as the primary point of contact for support inquiries, ensuring customers feel heard and supported. • Process Development: Work closely with leadership to design and implement scalable support processes for break/fix issues, escalations, and other support needs. • Cross-Functional Collaboration: Partner with product, engineering, and customer success teams to address customer concerns and drive resolution. • Metrics Management: Track and analyze support metrics, including time to response, time to resolution, and customer satisfaction, to continuously improve service quality. • Knowledge Base Creation: Contribute to the creation and maintenance of a comprehensive knowledge base to empower customer self-service and reduce ticket volume.

Seahorse Transportation Inc. is in search of a dedicated and enthusiastic Customer Support Specialist to enhance our customer service team. In this role, you will be the voice of our company, providing exceptional support to our customers and addressing their inquiries and concerns in a timely and professional manner. As a key member of the customer support team, you will be responsible for understanding customer needs, troubleshooting issues, and ensuring a high level of satisfaction with our transportation services. The ideal candidate will have strong communication skills, empathy, and the ability to work effectively under pressure. If you are passionate about delivering outstanding customer service and are eager to help others, we invite you to apply and join our mission of excellence at Seahorse Transportation. Responsibilities - Respond to customer inquiries via phone, email, and chat in a professional manner. - Resolve customer issues by identifying the root cause and providing effective solutions. - Document customer interactions and feedback to improve services and processes. - Collaborate with other departments to enhance customer experience and service quality. - Provide accurate information regarding services, pricing, and policies. - Assist in maintaining customer support metrics and reporting on trends. - Train and onboard new team members as required.

Role Description Seahorse Transportation Inc. is in search of a dedicated and enthusiastic Customer Support Specialist to enhance our customer service team. In this role, you will be the voice of our company, providing exceptional support to our customers and addressing their inquiries and concerns in a timely and professional manner. As a key member of the customer support team, you will be responsible for understanding customer needs, troubleshooting issues, and ensuring a high level of satisfaction with our transportation services. The ideal candidate will have strong communication skills, empathy, and the ability to work effectively under pressure. If you are passionate about delivering outstanding customer service and are eager to help others, we invite you to apply and join our mission of excellence at Seahorse Transportation. Responsibilities - Respond to customer inquiries via phone, email, and chat in a professional manner. - Resolve customer issues by identifying the root cause and providing effective solutions. - Document customer interactions and feedback to improve services and processes. - Collaborate with other departments to enhance customer experience and service quality. - Provide accurate information regarding services, pricing, and policies. - Assist in maintaining customer support metrics and reporting on trends. - Train and onboard new team members as required. Qualifications - High school diploma or equivalent; Associate's degree or higher preferred. - Previous experience in customer service or support roles, preferably in the transportation industry. - Strong verbal and written communication skills. - Proficient in customer support software and Microsoft Office Suite. - Ability to handle difficult situations with patience and professionalism. - Strong problem-solving skills and attention to detail. - A team player with a positive attitude and a commitment to delivering exceptional service.