• Set the vision and roadmap for Commercial Operations in support of Deramiocel's launch, spanning sales operations, analytics, forecasting, incentive compensation, territory design, CRM, and commercial systems. • Build and lead a high-performing Commercial Operations team and operating model tailored to a lean, launch-stage rare disease organization. • Stand up the CRM ecosystem (Veeva or Salesforce), including configuration, targeting, call planning, sample management, and field reporting. • Architect the commercial data environment — data warehouse and aggregator strategy (Databricks, Snowflake), dashboarding (Tableau, Power BI), and integration of claims, specialty pharmacy, HUB, patient services, and distribution data. • Lead forecasting, demand planning, quota setting, territory alignment, and incentive compensation design and administration. • Establish data governance, master data management, and data quality standards across the commercial organization. • Partner with Market Access, Marketing, Medical Affairs, Finance, IT, Legal, and Compliance to align commercial operations with enterprise goals and ensure compliant execution. • Own field force enablement — targeting, segmentation, call planning, field effectiveness analytics, and the operational elements of commercial training. • Design KPI and reporting frameworks that give the Commercial Leadership Team and executive team real-time visibility into launch performance. • Select, contract, and manage commercial operations vendors and service providers, including QBR ownership, SLA oversight, and budget accountability. • Perform other duties as may be assigned from time to time.

Role Description The Credentialing Operations Manager owns the engine of Metro Vein Centers’ payor enrollment output—ensuring every provider, in every state, reaches in-network status accurately, on time, and without revenue leakage. This role is built for a high-volume operator who can drive first-pass accuracy enrollments, and scale production capacity with MVC’s growth. The Operations Manager is accountable for: - Payor enrollment applications - Revalidations - Expirables management - Escalations - Provider directory updates - Attestations - Day-to-day data integrity that keeps the revenue cycle clean How You’ll Make a Difference: - Own end-to-end payor enrollment across commercial, Medicare, and Medicaid plans—initial applications, follow-ups, attestations, recredentialing, and revalidations—for all MVC clinics, physicians, and APPs. - Operate with clear ownership (state-by-state) for application throughput, payor follow-up cadence, and SLA adherence in each market. - Manage the expirables program (DEA, state licenses, board certifications, malpractice, CLIA) using CredentialStream’s alerting module; eliminate lapses before they impact billing. - Drive first-pass submission accuracy as a core KPI. Audit submissions before they leave the team and after approval is received. - Own provider change management: NPI/Tax ID updates, location adds, demographic changes, payor portal updates, and CAQH attestations across all active payors. - Serve as the operations-side partner to RCM—resolving credentialing-driven denials, enrollment gaps, and payor discrepancies, and feeding root-cause learnings back into the team. - Build and maintain the operations KPI scorecard: enrollment turnaround time, approval cycle time, first-pass accuracy, expirables compliance, and denial impact dollars. - Lead training, auditing, and QA for the operations team—including new specialists, offshore partners, and cross-training across states to eliminate single-points-of-failure. - Partner with the Credentialing Growth Manager to ensure smooth transitions from new-provider onboarding into ongoing payor maintenance and revalidation cycles. - Drive automation roadmap inside CredentialStream—payor portal automation and sunsetting of legacy spreadsheets and manual trackers. - Manage and develop operations specialists (onshore and offshore), set SLAs, KPIs, and own service-level adherence with external vendors. - Special projects as assigned. Qualifications - Bachelor’s degree or an equivalent number of years of relevant experience. - 5–8 years of direct payor enrollment and credentialing experience within a multi-site, multi-state healthcare organization, with at least 3 years in an operations-focused leadership or supervisory role. - Deep working knowledge of commercial, Medicare, and Medicaid enrollment workflows, CAQH, PECOS, NPPES, and payor portal mechanics. - Demonstrated track record managing high-volume application pipelines and driving measurable improvements in turnaround time and first-pass accuracy. - Strong analytical skills—able to build and operate KPI dashboards, identify bottlenecks, and quantify revenue impact of enrollment delays. - Hands-on proficiency with credentialing software platforms (e.g., CredentialStream, Modio, Symplr) and contract/RCM tools (e.g., Rivet, Athena). - Proven ability to manage offshore or vendor production capacity to defined SLAs and quality standards. - Excellent communication and escalation skills across RCM, Operations, Finance, and external payor representatives. Requirements - Experience inside a high-growth MSO, specialty medical group, ASC platform, or PE-backed healthcare organization adding multiple markets per year. - Prior experience standing up or scaling a credentialing team through a step-change in headcount (e.g., doubling specialists, integrating offshore production). - Familiarity with vascular/vein, cardiology, or other office-based procedural specialty enrollment nuances (ancillary vs. professional billing rules, site-of-service considerations). - Prior CredentialStream or other credentialing software implementation or optimization experience. Benefits - Medical, Dental, and Vision Insurance - 401(k) - Paid Time Off (PTO) + Paid Company Holidays - Company-Paid Life Insurance - Short-Term Disability Insurance - Employee Assistance Program (EAP) - Career Growth & Development Opportunities

• Oversees and coaches 5-7 customers at a time • Trains customers on workflows inside Redzone software through multiple 90-day on-site deployments • Facilitates shop-floor Huddles and leadership team Daily Vital Signs meetings to support action cycles on the shop floor • Tracks performance data and customer uplifts throughout the deployment • Leads process improvement and kaizen activities for customers • Openly shares feedback with frontline teams and leadership to drive positive behavior change and uplift results • Facilitates remote weekly customer progress meetings • Identifies miracle stories as well as miracle results to guide celebrations of wins with the customer • Manages project schedules with customers • Provides Success Assessments upon project completion • Delivers executive overviews and provides customers with information related to all Redzone programs • Troubleshoots customer technical issues as needed • Supports customer identification of next steps in their Redzone journey • Other duties as assigned

• Architecting and implementation of Defender XDR • Perform as the subject matter expert on Microsoft Defender for the customer • Securing overall cloud environments by applying cybersecurity tools and best practices • Advise customers on best practices and use cases • Create and maintain documentation related to Microsoft Defender configuration, policies, procedures, and incident response playbooks