• Lead and mentor a team of Technical Implementation Specialists, providing guidance and best practices for seamless customer deployments • Oversee customer onboarding and technical implementations, ensuring a smooth transition and system integration • Collaborate with clients and internal teams to define technical requirements and tailor solutions to their needs • Design and optimize ETL workflows, leveraging automation and AI agents to ensure repeatable, high-quality, and cost-efficient recurring data deliveries • Manage integration of customer data into ODAIA’s platform, ensuring accuracy and performance • Oversee data ingestion and pipeline configuration to ensure optimal data readiness for ODAIA's commercial intelligence and AI models. • Utilize modern data tools (e.g., PySpark, Snowflake) to explore, troubleshoot, and resolve issues with ETL and system configuration • Ensure timely and high-quality data deliveries, maintaining data integrity and compliance with industry standards • Analyze team performance data and team output KPIs to identify bottlenecks, improve implementation processes and increase automation • Drive cross-functional collaboration, ensuring alignment between customer success, engineering, and product teams

• The Product Implementation Manager is responsible for ensuring the successful implementation and adoption of our Practice Management platform and associated product suite for Ambulatory Surgery Centers (ASCs). • This role guides clients through the end-to-end implementation process, providing expert support and training to enable efficient use of system features, including inventory management, preference cards, revenue cycle management (RCM), billing, scheduling, reporting, and EHR. • Key responsibilities include configuring system settings, coordinating and conducting both onsite and virtual training sessions, and developing tailored training materials that reflect ASC operations and adult learning principles. • The Product Implementation Manager also provides ongoing client support, addresses complex issues with sound judgment, and collaborates with internal teams to ensure a seamless onboarding experience. • Success in this role is measured by building strong client partnerships, driving confident adoption of our solutions, and ensuring sustained satisfaction through high CSAT scores and operational excellence. • Deliver onsite, classroom, and remote training on HST Pathways software products, using established tools and methodologies. • Lead training sessions for facility administrators, office managers, clinical staff, and physicians, focusing on daily use, administrative functions, and role-specific responsibilities within each application. • Create and maintain documentation and educational materials in partnership with the Learning and Development Team. • Contribute to curriculum design and training content for product upgrades and new releases. • Stay current with training best practices and adult learning methods to enhance learner engagement and knowledge retention. • Research third-party vendor integrations to provide operational expertise and ensure seamless interaction with HST Pathways applications. • Develop and update operational documentation, internal Knowledge Base content, and application Help Files to support staff and client learning. • Collaborate with internal departments to identify content gaps and implement process improvements in client education and implementation. • Partner with the implementation leadership team to support achievement of organizational OKRs and KPIs. • Troubleshoot and diagnose issues to determine whether they are application-related, escalating to the appropriate vendor when necessary. • Represent HST Pathways’ mission and values in all client and partner interactions, ensuring customer satisfaction throughout the implementation process. • Travel is up to 50% as required to deliver training and client support.

• Own the end-to-end onboarding experience for new customers • Configure and customize the PatientNow platform • Manage onboarding timelines, milestones, and deliverables • Deliver clear, engaging training sessions • Guide customers through change management

• Lead end-to-end implementation, training, and consulting engagements • Partner with customers to assess workflows across planning, design, construction, and operations • Help customers align digital workflows • Configure workflows based on customer requirements • Deliver role-based training for stakeholders • Coach teams through digital workflow adoption • Share implementation insights with product teams