• Own paid acquisition strategy and performance targets across channels, driving scalable user growth • Manage CAC, LTV, and unit economics, optimizing for efficient and profitable growth • Lead channel execution and continuous optimization across paid media, testing and scaling new opportunities • Build a high velocity creative testing engine in partnership with Social and Brand teams • Optimize conversion across the funnel including landing pages and onboarding through experimentation in partnership with Product • Partner with Operations and Analytics on attribution, measurement, forecasting, and budget allocation • Manage external performance media agencies to ensure strong execution and accountability

• Own the success of SMB clients, across channels • Handle client relationships with poise, confidence, and empathy • Project manage and organize your accounts • Build relationships with your point of contacts • Deep technical knowledge of Strategy, Paid Media, SEO, and CRO for tech companies • Strong SaaS background preferred • Skilled at having a large impact in a very specific role • Creative spark for marketing + deep passion for getting results

• Own the success of SMB clients, across channels • Handle client relationships with poise, confidence, and empathy • Project manage and organize your accounts • Build relationships with your point of contacts • Deep technical knowledge of Strategy, Paid Media, SEO, and CRO for tech companies • Strong SaaS background preferred • Skilled at having a large impact in a very specific role • Creative spark for marketing + deep passion for getting results

Role Description A VXI Contact Center Team Lead is responsible for the day-to-day operations of a team of Technical Support Associates. This position has a direct and immediate impact on the overall efficiency and profitability of the company. - Exhibit the Culture of Performance and Core Values; Teamwork, Integrity, and Excellence by regularly applying as guiding principles in the decisions and actions chosen based on Reason, Record, and Circumstance. - Meeting or exceeding KPI's. - Accomplishes team results by: - Communicating job expectations; - Planning, monitoring, and appraising job results; - Coaching, counseling, and motivating employees; - Coordinating and enforcing system policies, procedures, and productivity standards. - Responsible for the day-to-day application of organizational policies and procedures. - Recognizes and recommends operational improvements to increase agent performance. - Avoid legal challenges by maintaining compliance with client service agreements and legal requirements. - Monitors performance of staff members according to established standards. - May participate in hiring decisions and conduct performance appraisals. - Other tasks and duties as assigned by the leadership team. Qualifications - Able to coach and motivate in accordance with the company's Performance Culture. - Detail-oriented. - Familiar with contact center tools, systems, and methodologies. - Strong MS Office skills including Word, Excel, and PowerPoint. - Adaptable to swift program changes, developing skills in proactive critical thinking and problem-solving. - Flexible with schedule to accommodate working in a 24x7 environment and international time zones. - Meet or exceed KPI’s. - Strong phone presence with exemplary customer service skills. - Good standing attendance. - Adaptable to changes with the needs of the seasonal needs. - Flexible with scheduling (Morning, nights, and weekends) to accommodate client Hours of Operations. - Minimum of 2 years previous related experience in fast paced leadership role. - Critical thinking and problem-solving skills. - Ability to identify RCA, coach and motivate team. - Experience in planning, multi-tasking, and managing time effectively. - Ability to be seated for 2 - 4 hours at any one time, with or without accommodation. - Ability to speak clearly and annunciate the designated spoken language(s) on a phone call and to others within the Supervisor and Manager levels. - Ability to hear, with or without accommodation, and listen for understanding with others in the designated spoken language(s), with or without accommodation. - Ability to follow directions and logical process flows, with or without accommodation. Requirements - 1 year of previous leadership within a call center environment preferred (Healthcare a plus). Benefits - If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!