• Monitor shared service inboxes and intake channels, triaging and routing referrals and service requests to the appropriate internal teams • Review incoming referrals to ensure completeness, funding authorization, and compliance with operational and program guidelines • Coordinate intake scheduling by aligning client and clinician availability within established system processes and timelines • Respond to client and external stakeholder inquiries regarding intake status, documentation requirements, and service timelines • Support funding verification activities, payment documentation processes, and coordination with internal Finance teams • Prepare, generate, and distribute system-based and operational reports as required • Attend the office on a monthly basis to conduct workplace safety checks and manage incoming mail distribution • Liaise with property management regarding facility maintenance, office operations, and site-related matters • Support Clinic Management with operational projects, workflow enhancements, and continuous process improvement initiatives

• Provide guidance and escalation support to the Corporate IT team • Oversee the health of our PSA and RMM systems • Manage incidents and monitor performance • Troubleshoot issues and maintain documentation • Provide training and communicate effectively • Respond to emergencies and execute internal projects

• Teach in the undergraduate level Healthcare Administration program • Provide practical hands-on instruction • Support busy adult learners by being available evenings and weekends • Share industry experience to help students achieve learning outcomes

• Assist departmental faculty/PI in the development, preparation, and submission of grant and contract proposals • Ensure all applications and contracts meet agency and university guidelines • Manage and oversee an assigned portfolio of complex grants and contracts • Monitor compliance with agency and University regulations regarding reporting