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Senior Project Manager – ServiceNow
Location
United States
Posted
117 days ago
Salary
0
Seniority
Senior
Job Description
Senior Project Manager – ServiceNow
Intact Technology
• Drive Outcome-Based ServiceNow Delivery • Manage projects focused on core ITSM capabilities (Incident, Problem, Change, Request, Knowledge, CMDB, Service Catalog). • Ensure delivery aligns to measurable operational improvements such as SLA attainment, reduced MTTR, improved change success rate, and strengthened CMDB maturity. • Coordinate cross-functional efforts spanning: ITOM (Discovery, Service Mapping, Event Management) ITAM (asset lifecycle management, compliance, inventory governance) HRSD (employee case management, service delivery workflows) • Maintain clear alignment between business objectives and platform execution. • Develop and manage detailed project plans aligned to contractual scope and customer requirements. • Track schedule, budget, risks, dependencies, and resource allocation. • Facilitate issue resolution and proactively manage project risks. • Support Agile/Scrum ceremonies and structured delivery practices. • Maintain documentation, reporting, and governance standards consistent with consulting best practices. • Build and maintain strong client and subcontractor relationships. • Serve as the primary point of contact for project stakeholders. • Communicate status, risks, and outcomes clearly and consistently. • Ensure delivery of high-quality work and a positive customer experience. • Provide performance feedback and development support to project team members. • Foster accountability, collaboration, and continuous improvement. • Promote Intact’s culture and values within each engagement.
Job Requirements
- 5+ years of progressive experience in a project management role
- Experience managing ServiceNow delivery engagements, particularly ITSM-focused implementations
- Working familiarity with ITOM, ITAM, and/or HRSD initiatives
- Experience managing delivery teams in a consulting environment
- Strong understanding of IT Service Management (ITSM) principles and IT operational processes
- Experience working with commercial and/or federal clients
- Bachelor’s degree in Business Administration or related field (or equivalent experience)
- Excellent written and verbal communication skills
- Strong interpersonal skills and emotional intelligence
- Ability to manage competing priorities and perform under pressure.
Benefits
- Ongoing personal and professional development opportunities.
- Flexible paid time off, plus 12 paid holidays.
- Premium healthcare plans — Medical, Dental, Vision — including HSA and FSA options.
- Qualified 401(k) program.
- Virtual happy hours and team-building events.
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